Virgin Atlantic

Seat appalling - tiny falling apart TV screen a joke. Food - don't ask.

Very hard and uncomfortable seats on a long haul flight recline was poor no head rest sides to fold in to prevent your head from slipping. Very poor tv grainy and small and trying to remove the remote from the armrest with someone sat next to you is not the easiest. Trying to move in and out of the seat also proved a challenge. Have been in more comfort with budget airlines.

Upper deck standard economy seat. Seat in front is about 10" from your face when reclined. Way back paid £120 for pair of exit seats. No legroom worries or chair in the face worries but narrow (as tables take up space between). I had to get physically out of my seat to get at any of the controls. Ridiculous and incredibly uncomfortable.

Flew Virgin from Johannesburg to Heathrow sitting in Row 80 on the upper deck. I used to fly Virgin very regularly between London and the US but haven't flown with them in the last 4 years and I have definitely noticed that the quality of the seating has deteriorated over that time. It almost feels like you are flying with a budget airline with the way Virgin have tried to cram every spare inch with a seat. I would be interested to know if they have changed the dimensions of the seats and the lefroom in the previous 4 years. The other minus point was the quality of the service The flight attendents could not have been more uninterested if they tried - it was very obvious that all they wanted to do was to feed the passengers and get to the back to chat with the other attendents. I would not fly Virgin again and based on this trip would not recommend them to anyone either.

Seats are very hard and uncomfortable you will need the pillow to sit on or put behind your back for more comfort.

Seats 20H/K Sydney-Hong Kong. Footrest on seat in front not good. Fare only good for extra 5 inches of seat pitch - not when front and rear passengers recline their seats. Could not exit our seats. Would prefer to pay for old style business class seats giving good access for both or shell seats where centre will not encroach into others space.

Manchester to Orlando with wife and 2 kids. (7 & 2) The seat was not as bad as expected and legroom was OK. Sitting in the seat with and without recline was OK but trying to sleep was difficult. The screen was OK but the one I had was not as clear as others. The armrest went up as far as the sitting position but was annoying when the seat was reclined.

Seat was terrible for comfort and armrest didn't go all the way up it digs into your back. An experience I want to forget.

Armrests between chairs do not go all the way up seat was terribly uncomfortable no way is this a 31" pitch as much as I hate BA their seats are way better.

Seat 61 D. Very very narrow (even for a small person like me!) extremely uncomfortable with no lower back support and a design that pitches your head and neck forward. Fold out table too small for food tray. Tables for the passengers in the seats to my right tipped forward! I will not choose Virgin Atlantic again for long-haul flights.