United Airlines

✅ Verified Review | Terrible seating arrangement to squeeze as many people as possible with only a single aisle. Not enough leg room to sit comfortably at all and definitely not enough cabin space to accommodate carry on baggage for the number of people on board. I had to check my carry-on due to lack of space and my laptop bag couldn't fit under the seat nor provide enough space for someone sitting when I placed the bag under another seat as was instructed by the flight crew. Finally I had to walk my laptop bag from row 39 all the way to first class after everyone was seated to place it in an overhead bin where room was found. Very long time to board and de-plane compared to all other aircraft I've flown on because nearly 300 people use just a single aisle to exit. What a poor designed plane. I will avoid the 737-900 in the future - and the version United put me on didn't have power or tv screens either.

I have never been so uncomfortable on a flight in my life. Yes, I am 6' tall and had a lap infant (basically a pariah as soon as I walk on a plane), but our flights to and from Boston were some of the longest hours of my life. I could not move my legs. At all. They were jammed into the seat in front of me. Couldn't get to the bag under my seat containing food, toys, diapers for my one year old. On the flight back, the remote for the tv is somehow under one's elbow, thus causing the tv to blast on 2 inches from my daughter's face -- generally right as I got her sleepy. Forget using the tray table, forget walking down the aisle (unless you enjoy smashing yourself into other passengers personal space so that others may get by). I was so sore and I am angry because I feel this is all being done on purpose so that we will buy Economy "Plus" seats next time and an extra seat for her. Sorry United, never again.

Flew on a newer (my guess was new to the fleet in 2016) Boeing 737-900 from ORD to Cancun in economy. Hands-down the most uncomfortable seat I've ever flown in, after a lifetime of flying the globe on a fairly regular basis. The seat was flimsy, hardly any padding, hardly any recline but any more and I would have been squished by the person in front of me. The width was so absurdly narrow that the aisle was visibly huge. Flight attendants were polite enough, the attempt to make the plane look bigger with the new ceiling was a visual success. Flew on an older 737 on the return flight, the seat was slightly more comfortable, and I managed to get an exit row without anyone beside me.

Avoid at all costs. I'm not even close to average American frame. The TV controls are in the center of the worst designed armrest in the history of flight. Good luck not changing your seatmate's channel or volume. NO legroom at all.

SFO-HKG on a B747-400 in Economy Plus - 20H Limited legroom and I am only 5'6 and my knees almost touch the seat in front of me. There is definitely no "Plus" on this seat. There is also a IFE box under the seat in front of me so half of legroom was blocked so i have to keep going sideways to stretch my feet out. The seat itself has seen better days for sure and I think UA should really retire their 747's now as seats are not comfortable any longer. Limited recline as well. Inseat power supple though so that's a good thing.

Comfortable seating arrangement and good leg space for economy class. Good recline of the seats and enough space for my stuff. Trays were also comfortable for placing the food tray. The movie selection was rather poor but that's another story.

I was in the exit row, seat 20E for a 5.5 hour flight. I'm an average sized female, 5.6 ft tall and it was the most uncomfortable airline seat I've ever sat in. Including Ryanair. The back of the seat curves in a very strange way which forced me to sit slightly forward. This was accentuated by the headrest which forced my head out even further. Maybe it was supposed to support my neck but it didn't lower that far. The seat isn't deep enough, it ends about mid-thigh rather than close to the knee joint and is either flat or pitched forward slightly, so along with the strange back of the seat it was impossible to sit comfortably. I noticed the other passengers in the row were often leaning forward with elbows on knees or the table, in a hunched posture. There was also no seatback entertainment. And the bathroom was hilariously tiny! The only saving grace was that I didn't have to pay for the flight. Reading other reviews and articles, I'm really concerned to hear that these slimline seats are the new industry standard.

I was upgraded to United Airlines Premium Economy on my flight from San Francisco to Frankfurt. Unfortunately the Premium Economy from United is just a standard Economy class with probably the worst seat I've used in the past 10 years. I always thought that features like in-seat TV, USB power supply, remote control, etc. would be standard. Not at United. This seat - sold as Premium - is the worst Eco product in the world. I will never fly United again.

We flew from Houston to Santiago on the Boeing 787. The boarding process was kind of wacky, but it took only a few minutes to board. The seat was very nice and comfortable, the touch screen was kind of glitchy, but the entertainment was great for the long flight. The legroom was good, and the recline was normal.

United Airlines new seats and layout are abominable. It is apparent they care not one bit for their clients. There is no room width-wise, and I am a smaller guy. There is no room between my knees and the seat in front of me, and again I am not a huge guy. There is zero padding on the seats. The seat back is curved forward, forcing one's neck and head into some moronic angle. I had a flight that was less than 2 hours, and due to it I will have to go to the chiropractor and possibly a massage therapist.