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Jetstar Airways

Seat Reviews

3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 11 reviews
5/10
3 star Skytrax Rating
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4/10

"had very little legroom"

(Australia)

I know it's a "you get what you pay for" service but Jetstar sure do push things to the limit. I'm not a large person (about 5ft 6 in) and I'm not overweight but I felt like I was caged in with the seating provided. The tray table only just opened properly, I had very little legroom, the back of the seat in front seemed very close, and it all felt very claustrophobic. Getting in and out of the seat was a challenge and I hate to think what the trip would have been like if I was a tall person or the person in front had reclined their seat. Jetstar is not for me in the future I think. The only good thing was I didn't have to watch the safety demonstration because I couldn't see over the seat in front of me.
Aircraft TypeA320
Seat Layout3x3
Date FlownJanuary 2016
Cabin FlownEconomy Class
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
no
1/10

"Complaint lodged with Jetstar"

(Australia)

Wife and daughter boarded plane with allocated boarding pass for front row seats 10A and 10B On entering the plane, a young couple had moved into these seats. Cabin staff said "they had paid extra for extra legroom seats" Complete rubbish as all "upfront seats" are $25 extra. Wife and daughter had to sit in 12A and 12B which smelled of vomit - the real reason I think why this couple decided to move. Row 12 is nearer to the toilets also. Very unprofesssional on part of cabin crew, and they would not have tried such a stunt if it was male passengers. It is a breach of air safety to change seats until after the flight has levelled off after takeoff. Complaint lodged with Jetstar. We travel with Jetstar many times on this route. Generally OK. This stunt would not be allowed on any major carrier. I think it was also discrimination against two travelling females. Male passengers would not put up with this treatment. And the plane was 3 hours late departing just to add insult to injury.
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownDecember 2015
Cabin FlownEconomy Class
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"Fly with someone else"

(Australia)

Just returned via Jetstar to Melbourne from Singapore on their laughingly called 'Dreamliner'. The seat spacing is so tight that it's difficult to read a magazine (even when the person in front has not reclined), the seat cushion is so short it hurts your legs after a couple of hours, the seat shoulder width is so narrow that mine overhung the edges (and I'm a normal size). Oh, and the reading light shines on your head and not on the reading table. After that, the lack of window blinds means that the seat back screen of the people in front reflect badly - so it's like being in a disco when you close your eyes to try and sleep. If you fly in the daytime, the cabin crew dim the windows so much, that you're in twilight, even when in the sunshine.... I know it's a budget airline, but these guys are really pushing it to the limit. Fly with someone else if you value your comfort - even a little bit.
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownNovember 2015
Cabin FlownEconomy Class
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
8/10

"overall a great trip"

(Australia)

Melbourne to Tokyo via Cairns return on a cheap AU$370 fare. First time on a Boeing 787 and its a fabulous machine, love the huge polarizing windows. Space wise not as bad as I thought although a little squishy. Lucky no seat mate and seat in front decided not to recline. Pre-paid hot food excellent ex-CNS and average from TYO. Different crew : Thai for the domestic leg then largely Aus/Japanese the other legs - all were good and engaging. Terminal 3 at Narita is dreadful - small, boxy and after immigration only duty free and 1 tiny café with very limited offerings. Overall a great trip and at this price I'd almost commute!
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownOctober 2015
Cabin FlownEconomy Class
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
8/10

"seat was great, 38 inch recline"

(Australia)

The overall experience from Jetstar Airways was fantastic. The food was good and so was the entertainment system. The staff were very friendly and cooperative. The seat was great and provided a comfortable 38 inch recline. Being in business, we received priority everything. We flew from Sydney to Bali and back. The service at Sydney was great. We were given access to the priority immigration and customs line which got us to the plane quickly. Keep in mind that this is a Budget Carrier and is the equivalent to a big airline's premium economy. It was nice to be greated onboard with a selection of fine wines and juices. The only bad thing was the fact that is was very hard to get out of your seat if you were not on the aisle.
Aircraft TypeBoeing 787
Seat Layout2x3x2
Date FlownApril 2015
Cabin FlownPremium Economy
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
7/10

"difficult to get out of your seat"

(Australia)

First time flying Jetstar Airways business class to Bali. Check in at Sydney and Bali went smooth. Inflight staff were great on trip to Bali and coming home. Trouble getting meal that you ask for but the staff quickly accommodated you with an other option. Would prefer to have a breakfast service rather than a dinner service coming home. Rather difficult to get out of your seat if the person in front reclines their seat all the way but were lucky enough to get front row seat on way home. I don't understand why so many complaints when you consider the price. I would fly Jetstar Airways business class again if the price is right.
Aircraft TypeBoeing 787
Seat Layout2x3x2
Date FlownAugust 2015
Cabin FlownPremium Economy
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"recline to the point where they trap passengers"

(Australia)

Jetstar actually referred to this seat as Business Class. I was in seat 2A on 16th June BKK-MEL. Don't think that you will get comfort or attention in this seat class. Row 1 seats recline to the point where they trap passengers in Row 2 with minimal space between rows and making is completely impossible to leave your seat during the flight. There is little equality in this booking class - Row 1 seems reasonable whereas Rows 2 and 3 seem like cages. A colleague in Row 3 experienced similar problems as I did: her seat reclined only part way and when the seat in front was fully reclines, she was unable to escape the fact that the seatback was so close to her face that eating a meal became an exercise in contortion. This seat configuration is a by-product of Jetstar squeezing in those extra seat rows to maximise their profit. This comes at the expense of the passengers' comfort and meant that my flight was spent longing for the Economy experience on carriers like Cathay Pacific with whom I have flown to S E Asia many times.
Aircraft TypeBoeing 787
Seat Layout2-3-2
Date FlownJune 2015
Cabin FlownPremium Economy
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
7/10

"getting in and out no problem"

(Australia)

SYD to HKT (Phuket) in seat 23J economy. Getting in and out no problem nothing in front of me. Touch screen kept falling down (loose and in need of repair) very sensitive. Flew back HKT to SYD night flight left about 1.50 hours late) and have to say these are the most uncomfortable economy seats I have ever experienced trying to sleep in. Conclusion for daytime 9 hour flights fine otherwise upgrade (maybe not based on the reviews I've just read) or try another airline!
Aircraft TypeBOEING 787
Seat Layout3x3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"not enough legroom"

(Australia)

Not enough legroom as I had the knee of the person behind me digging into my back for the whole flight. The seats seemed soft at first but were uncomfortable after only an hour and a half. Would not recommend although for a short flight the savings gained by flying with Jetstar are probably worth the discomfort.
Aircraft TypeAIRBUS A320
Seat Layout3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"good thing the seat was leather"

(Australia)

Good thing the seat was leather. IFE cost $12 for a tiny range of movies.
Aircraft TypeAIRBUS A320
Seat Layout3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
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