Japan Airlines

Seat Reviews

4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 560 reviews
7/10
4 star Skytrax Rating
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8/10

Japan Airlines customer review

Review by (Singapore) 28th January 2015

HIJ-HND on JL 1612 on Y class. Unable to upgrade to J class as flight is near 100% full. Most passengers were working Japanese males probably on their way home to Tokyo. 2 rounds of drinks and inflight sales were made. Seat recline as good as GA 777-300ER. Were shown Japanese news and a clip of "Toy Story". The crew were pleasant and customer orientated. The toilets had paper cranes which symbolises the late Sadako Sasaki through the story of a thousand orgaimi cranes a symbol of innocent victims of war.
Aircraft TypeBOEING 737
Seat Layout3x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
10/10

Japan Airlines customer review

Review by (Singapore) 21st January 2014

NRT-CTS - very comfortable seat with good recline. It was advertised seat pitch of 38". Had a good nap on both sectors. Only overhead tv available for the short sector of 1.5 hrs. Upgrade to J class for 1000 yen is available upon check in. Good value for money.
Aircraft TypeBOEING 737-800
Seat Layout2x3
Cabin FlownPremium Economy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
8/10

Japan Airlines customer review

Review by (United States) 10th January 2014

Great newish Premium Economy seats on JAL's 777 international fleet feel like a US carrier's Business Class seats on 737/Airbus 320s! Great bigh res screen with very responsive quality content on tap. Food and drink was better than average and service was of high quality overall. For the LAX to NRT run in the future it's going to JAL until AA upgrades its worn out Asian fleet.
Aircraft TypeBOEING 777
Seat Layout2x2x2
Cabin FlownPremium Economy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
8/10

Japan Airlines customer review

Review by (Australia) 31st December 2009

Go on the economy upper class deck seat (where possible) as it better and more comfortable than the lower deck economy class seats. You also get an added storage bin.
Aircraft TypeBoeing 747-400
Seat Layout3x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
8/10

Japan Airlines customer review

Review by (Australia) 31st December 2009

Go on the economy upper class deck seat (where possible) as it better and more comfortable than the lower deck economy class seats. You also get an added storage bin.
Aircraft TypeBoeing 747-400
Seat Layout3x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
4/10

Japan Airlines customer review

Review by (Singapore) 4th December 2009

Y class Haneda to Okinawa. Seat felt cramped seat pitch about 30". Pillows were found on each seat. Blankets (not individually wrapped) were given on request.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

Japan Airlines customer review

Review by (Singapore) 4th December 2009

Y class Haneda to Okinawa. Seat felt cramped seat pitch about 30". Pillows were found on each seat. Blankets (not individually wrapped) were given on request.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
7/10

Japan Airlines customer review

Review by (Canada) 1st September 2009

For an Economy Class Seat on a long-haul route (I was on a flight from Tokyo Narita-Vancouver) this was what I expected. Each seat had a personal television a fair amount of recline and a movable armrest. However unlike other seats I've seen the seat did not have a footrest. Also though I'm on the small side I still found it slightly difficult getting into the aisle.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
7/10

Japan Airlines customer review

Review by (Canada) 1st September 2009

For an Economy Class Seat on a long-haul route (I was on a flight from Tokyo Narita-Vancouver) this was what I expected. Each seat had a personal television a fair amount of recline and a movable armrest. However unlike other seats I've seen the seat did not have a footrest. Also though I'm on the small side I still found it slightly difficult getting into the aisle.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
4/10

Japan Airlines customer review

Review by (Japan) 22nd September 2008

The upper deck seating on the emergency exit row are highly desirable and usually only for their Global Club members. I was flying with a member so I could get it. They did block the middle seat and we had the aisle and window and the legroom is outrageously good. The problem is the width of the seat. It is probably 15" when you account for the IFE controller digging into your thigh the entire flight. Flew to the US in this same seat arrangement a few years back and it was equally miserable. Unless you are a typical Japanese size (small) this seat is horribly narrow. Don't know about legroom in the normal seats but it must be equally as bad.
Aircraft TypeB747-400
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
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