Japan Airlines

Seat Reviews

4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 572 reviews
7/10
4 star Skytrax Rating
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5/10

Japan Airlines customer review

Review by (United States)

SFO-HND. My mom and I both had aisle seats in row 51. She is 5'2" and I am 5'9". The seat was extremely hard and uncomfortable. Additionally, the seat pockets barely open up, so it's hard to store anything other than paper, such as a water bottle, even the tiny ones they provide pre-flight! Leg room was quite decent and there was a footrest, somewhat making up for the rock hard seat.
Aircraft TypeBoeing 777-300
Seat Layout3x3x3
Date FlownJuly 2015
Cabin FlownEconomy
Type Of TravellerFamilyLeisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
8/10

Japan Airlines customer review

Review by (Singapore)

HIJ-HND on JL 1612 on Y class. Unable to upgrade to J class as flight is near 100% full. Most passengers were working Japanese males probably on their way home to Tokyo. 2 rounds of drinks and inflight sales were made. Seat recline as good as GA 777-300ER. Were shown Japanese news and a clip of "Toy Story". The crew were pleasant and customer orientated. The toilets had paper cranes which symbolises the late Sadako Sasaki through the story of a thousand orgaimi cranes a symbol of innocent victims of war.
Aircraft TypeBOEING 737
Seat Layout3x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
10/10

Japan Airlines customer review

Review by (Singapore)

NRT-CTS - very comfortable seat with good recline. It was advertised seat pitch of 38". Had a good nap on both sectors. Only overhead tv available for the short sector of 1.5 hrs. Upgrade to J class for 1000 yen is available upon check in. Good value for money.
Aircraft TypeBOEING 737-800
Seat Layout2x3
Cabin FlownPremium Economy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
8/10

Japan Airlines customer review

Review by (United States)

Great newish Premium Economy seats on JAL's 777 international fleet feel like a US carrier's Business Class seats on 737/Airbus 320s! Great bigh res screen with very responsive quality content on tap. Food and drink was better than average and service was of high quality overall. For the LAX to NRT run in the future it's going to JAL until AA upgrades its worn out Asian fleet.
Aircraft TypeBOEING 777
Seat Layout2x2x2
Cabin FlownPremium Economy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
8/10

Japan Airlines customer review

Review by (Australia)

Go on the economy upper class deck seat (where possible) as it better and more comfortable than the lower deck economy class seats. You also get an added storage bin.
Aircraft TypeBoeing 747-400
Seat Layout3x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
8/10

Japan Airlines customer review

Review by (Australia)

Go on the economy upper class deck seat (where possible) as it better and more comfortable than the lower deck economy class seats. You also get an added storage bin.
Aircraft TypeBoeing 747-400
Seat Layout3x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
4/10

Japan Airlines customer review

Review by (Singapore)

Y class Haneda to Okinawa. Seat felt cramped seat pitch about 30". Pillows were found on each seat. Blankets (not individually wrapped) were given on request.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

Japan Airlines customer review

Review by (Singapore)

Y class Haneda to Okinawa. Seat felt cramped seat pitch about 30". Pillows were found on each seat. Blankets (not individually wrapped) were given on request.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
7/10

Japan Airlines customer review

Review by (Canada)

For an Economy Class Seat on a long-haul route (I was on a flight from Tokyo Narita-Vancouver) this was what I expected. Each seat had a personal television a fair amount of recline and a movable armrest. However unlike other seats I've seen the seat did not have a footrest. Also though I'm on the small side I still found it slightly difficult getting into the aisle.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
7/10

Japan Airlines customer review

Review by (Canada)

For an Economy Class Seat on a long-haul route (I was on a flight from Tokyo Narita-Vancouver) this was what I expected. Each seat had a personal television a fair amount of recline and a movable armrest. However unlike other seats I've seen the seat did not have a footrest. Also though I'm on the small side I still found it slightly difficult getting into the aisle.
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Cabin FlownEconomy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
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