Airline of the Year  

Icelandair

Seat Reviews

3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 7 reviews
6/10
3 star Skytrax Rating
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7/10

"aircraft the most uncomfortable"

(United States)

Unverified | We normally book with IcelandAir for flights to Europe from Boston, primarily because there is an extra inch of legroom in economy than what you get on most carriers. It also gives a midway break at Keflavik and an option to spend a few days in Iceland at no additional cost for the flights. (We have done that 3 times). Another advantage is that you enter passport control into Europe in Iceland which saves time when you arrive at your final destination. Our only experience where this did not apply was for a flight to London where we had to go through passport control again. On this last trip from Boston to Stockholm, the first leg was on a recently acquired, used Boeing 767 that had also been recently refurbished. The seats that they put into the aircraft are the most uncomfortable we have ever encountered. The second leg was on a 757 and the seats were a bit more comfortable With added traffic, Keflavik is grossly undersized for the number of people in there at any one time. It is so crowded that you can barely move and there is virtually no seating at the gates. Air travel in general is a miserable experience. Although IcelandAir is not wonderful, it beats recent experiences with United, American, Delta and Copa. Someday I may upgrade to business class to check it out, but then, when booking I ask myself if I'm willing to pay about double for that experience.
Aircraft TypeBoeing 767
Seat Layout2x3x2
Date FlownApril 2017
Cabin FlownEconomy Class
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
yes
1/10

"most uncomfortable business class seat"

(United States)

Verified Review | Saga business class. Absolutely the smallest and most uncomfortable business class seat I have ever sat in. There is virtually no recline of the seats which is good because the seat in front of you is literally in your lap. On top of this the seats are hard as a rock. It is like sitting on wood. There is virtually no storage. It is a tiny seat pocket. The entertainment system, while having a nice large screen has no more than 20 movies most of which are ancient. There is really no excuse for such poor quality of entertainment with a ticket that costs over $2000 USD. This was worse than the days of business class 737 flights on transcontinental flights. Food was good. Service was adequate. Aircraft was clean.
Aircraft TypeBoeing 767-300
Seat Layout2x2x2
Date FlownMarch 2017
Cabin FlownPremium Economy
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
6/10

"uncomfortable on a 6 hour flight"

(Canada)

Icelandair Boeing 757-200 seat was not the worst I've had. But here's an honest take: I'm 5'1". The middle seats have something under them, probably safety related, but it means you have no place to put items under the seat in front of you and can only sort of stretch your legs by putting one foot on each side of the box. My husband is 5'9" and it was very uncomfortable on a 6 hour flight. I managed better. Beware if you have long legs - I did appreciate that there was enough width that we didn't have to sit half on top of each other. The leg room was tight and really you couldn't get up from an inside seat with out the rest of the row having to get up too. Loved the inflight entertainment set up! USB chargers, good variety of free movies and TV, nice music selection, standard earphone jacks so you can use your own. It was very distracting and made the flight go by nicely.
Aircraft TypeBoeing 757-200
Seat Layout3x3
Date FlownOctober 2016
Cabin FlownEconomy Class
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
5/10

"forces you to get up every few hours"

(Canada)

The seats in Economy class have a decent coating, but are the new-style thin padding version which forces you to get up every few hours unless you want a back-ache. The IFE in the seat-back in front of you is pretty good but varies on the age of the aircraft you are seated in. The air temperature control nozzle above you is a major hit and miss. It did not work at all for two of my 4 flights with Icelandair and the planes were boiling hot even though it was March. I just stripped down to my undershirt and my infant daughter had to be taken down to her onesie, but life was hard for my wife who was only wearing a sweat-top and could not de-layer further. For the other two flights, things were fine. Seat pitch is ok for this day and age, but nothing special. The really annoying thing though is that the armrest did not rise between the seats in 3 of my 4 flights. Now that is a colossal fail and important to note, because we were in different seats for each leg.
Aircraft TypeBoeing 757
Seat Layout3x3
Date FlownMarch 2016
Cabin FlownEconomy Class
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
5/10

"considering a different airline"

(United States)

While I could not classify my exact seat as Saga Class, this review is for that, which essentially is Icelandair's Business Class seating, as a 2x2 config aboard their Boeing 757-200 aircraft. The seating has ample padding, but if you are seated in the first row, either side of the aircraft, you will find a lack of footrest, which can make it uncomfortable for a tall person - having that lack of footrest, causes an uncomfortable recline to the seat. Three of the four aircraft I flew on my trip, this was the case, with the one aircraft, being an upgraded model, had cubbies at the foot of the bulkhead, which you could stash a backpack and keep your feet there if you are tall. Also, sitting in the first row, means that your entertainment system is stashed in the armrests, which are always very warm, due to the systems being confined inside. Depending on an older or newer aircraft, will depend on whether your In-Flight entertainment system functions well. The pop-out drink tray at the front of the armrest section can and will get stuck, so you will then be lacking space for drinks, which can spill very easily on the above drink trays in front of the armrests. The USB ports for charging, well they charge very slow. All in all, you really don't have as much room as you would think with this seating so think long and hard if you want to be sitting in these seats at the premium they charge. Unfortunately for me, I will be considering a different airline next year.
Aircraft TypeBoeing 757-200
Seat Layout2x2
Date FlownOctober 2015
Cabin FlownPremium Economy
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
9/10

"plenty of leg room"

(Bermuda)

I flew round trip from JFK to Keflavik this July. Both flights on time and inflight entertainment was very up to date and running fine, kept me occupied for the 6 hours. There was a USB port next to the TV screen where I was able to keep my iPhone and iPad charged. The flight attendants were great, coming through several times with refreshments and bottled water. There was plenty of leg room, except for the middle seat, where there was a box that was fixed under the seat so there was no room for bags. The seats were comfy and everyone received a pillow for comfort.
Aircraft TypeBoeing 757
Seat Layout3x3
Date FlownJuly 2015
Cabin FlownEconomy Class
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
9/10

"few inches thinner than most airlines"

(United States)

Seat 9C in Premium Economy is an exit row seat with no seat in front of it. IFE screen pulls out from under the seat. Icelandair economy seat backs are a few inches thinner than most other airlines (without sacrificing padding comfort) so this adds legroom.
Aircraft TypeB757-200
Seat Layout3x3
Cabin FlownPremium Economy
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes