Etihad Airways

37C aisle seat. Too squashed for the 14 hour flight MEL to Abu Dhabi. I am not tall so legroom is okay but the seats are hard and are too squashed together. I couldn't use the armrest because the traveller next to me needed it. I felt the same on both long haul flights.

I wish I had read the comments on this forum before I booked. How Etihad has won awards I will never know. Such cramped conditions should be illegal. The economy class comfort and configuration on the B777-300 is the worst I have ever experienced for a long haul of 15 hours. Tiny hard seats. ZERO leg room. Fine if you are a child but not for adults. No easy access to water. You have to get up and ask or occasionally crew come around with some outside of meal times. Never again Etihad. You are beyond disappointing.

Very cramped seats. My last connecting flight was on IndiGo and their seat arrangements are more spacious and offer more leg room than Etihad.

The seats on this airline are so uncomfortable we could not get comfortable and were glad to get off the plane in the airports we stopped off at. We would never travel with this airline again.

Cramped. I'm 160 and normal build and had a bad time of it. Torture for 14 hours. Felt sorry for the tall people around me. Seats are too narrow leg room is non existent.

I sat in 54K as it had been recommended as being more comfortable. Unfortunately a blind gentleman was sat next to me which was not the problem but the Flight Attendants were barely interested and in the end I had to look after him opening his meals cutting up his food and taking him to the toilet. The Flight Attendants only came to assist when I asked them too. The seats are very narrow and tray tables did not sit flat meaning you had to be careful when eating.

Boeing 777 seats on the 12.5 hour leg were a nightmare. Narrowness and poor leg room made the experience torture! I understand from other reviewers that this was due to the way the airline configures the seating in economy. At best the service was indifferent liberally spiced with rudeness. Despite being a party of 5 we had trouble stowing our 3 standard carry on cases. When the compartment couldn't close the stewardess said that I would have to find another place to put them. My wife and I eventually found space 3 rows behind our seats. Sitting on the isle allowed me to be bumped in the shoulder by staff regularly throughout the trip. No acknowledgement or apologies received typified the standard of the service. We couldn't understand how the airline was 'award winning' based on experiencing both trips. I was able to get a laugh from the Etihad Airline's approach to censoring movies. (eg in The Monuments Men there were fuzzy spots strategically placed on famous works of art to protect the viewer's sensibilities!) If only they put the same care and attention into the service.

Without doubt the most uncomfortable flight I have had seats are extremely cramped. This is made completely unbearable as soon as the person in front of you reclines. It becomes impossible to view your screen unless you recline yourself. Service was limited and drinks needed to be requested they weren't bought around on a regular basis. If you want economy consider another airline.

I am a short person yet I found the seats on Etihad flight from Toronto to Abu Dhabi to be the worst I have ever found on an airplane. The seats are not wide enough and there is no leg room (even for a short person). It was a seriously uncomfortable 12 hour flight enough for me to never want to fly Etihad again. Strangely enough the onward connecting flight to Islamabad had decent seats although that was also a B777 but apparently the aircraft belonged to a partner airline. Etihad is trying to milk as many passengers as they can using the high density 10 abreast with minimum seat pitch. Absolutely terrible experience.

I'd read the reviews which are mostly negative and the splattering of positive reviews prior to flying. After flying with them I can honestly say the negative are correct and I'm somewhat dubious if the positive are real. No leg room unless you pay extra for leg room cost me $134 Australian dollars. Narrowest seats in the market and their entertainment system had to be rebooted 3 times. The staff were the only positive attribute. Fly Emirates or Virgin they actually seem to care more I've complained since returning. It took them 4 days to reply with a very basic holding email.