✅ Verified Review
| This was by far the most disappointing waste of upgrade miles ever used. I used 30,000 miles I believe to upgrade to World Traveler Plus (Premium Economy). My first complaint was with the worn out cloth that covered the seats. There were tears in the fabric and the foam padding in the seats is clearly in need of replacement. My second complaint is that there was no power point at my seat. The AVOD system was a joke. We left London Gatwick Airport and they rebooted the system 4 times because it would not work. Sometime around the third hour into the flight it began to work, but my screen was so scratched and dull that it did not matter, I couldn't watch anything on it. All I could see was a washed out echo of a picture. BA has stated time and time again that all of their 777-200's have been upgraded with the new cabin. Well I am here to tell you they are lying. This plane we were on was a piece of junk. I have my return flight tomorrow, and I am dreading getting the same plane. It is the London to Tampa (Disney) service, so why bother spending money upgrading the plane when it is constantly full of families spending their hard earned money - expecting great things from BA - but BA providing a very poor service. I believe BA is taking part in a bait and switch tactic with their planes, trying to get people to upgrade a cabin while showing them Boeing Dreamliner's and Airbus A380's, but unless you are flying to New York or Boston you end up on one of their junkers, having wasted your miles. I will be complaining in person and via email and letter upon my return.