American Airlines

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 110 reviews
3/10
3 star Skytrax Rating
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7/10

"impossible to stretch my legs "

(United States)

Verified Review | It had been awhile since I had flown American and first on a A321 and whoa! Both flight into and out of HNL from LAX were at max capacity - people had to check carry on's at the gate. Leg room was very nonexistent in regular economy. I don't see how anyone with anything but an 'average' human body could possibly fit into the seats. It was impossible to stretch my legs out under the seat in front due to my carry on bag being stored there. I am a 5'10", 160lbs man. I was lucky enough to score window seats on both flights and propped my feet up on the back of the arm rest and cabin wall for the duration of the flight. I was careful not to annoy the person in front of me, I know this is considered highly rude. Sleep was impossible. The tray tables are the new style - they are folded in half for storage, so they're kind of flimsy. I could not fully extend my laptop screen to use it during the flight. The seat in front of me was simply too close! I had to work up the courage to recline my seat. I was afraid of discomforting the passenger behind me. Recline makes the tray table inch awfully close to the person behind you if they are using their seat tray as well. The cushion of the seat was adequate for me. The seat pocket is useless for storing anything other than magazines, a bottle of water and/or book will not fit. Flight attendants were very warm and nice so that made up for the physical discomfort. Took some time to get beverage service initially distributed to all passengers. The flight in only offered water after the 1st service. The flight out offered full beverage service multiple times during flight. Seat entertainment was pretty good. And the screens do have privacy filters in case there are children seating next to you. Seat-to-seat messaging was cool. But the actual software was a bit laggy for 2017 but functional. Also, in flight wifi is useless. Don't waste your money unless you have hours of emails to respond to. Bathrooms were very clean. Also, on the flight in the pilot flew over all the islands and identified them by name - it was an amazing descent into Honolulu that I will always remember. The flight out from Honolulu offered stunning views of Diamond Head and Oahu but did not fly over the other islands. Flew the same aircraft from LAX-DFW in the middle seat - horrible. No place for my arms. Constantly fidgeting. It was miserable. I could not wait to get off that aircraft. Do not store your carry on under the seat in front of you if you can. Overall, I did make it to Oahu and back safe and sound. Don't plan on sleep if you're not next to the window.
Seat TypeEconomy Class
Aircraft TypeA321
Seat Layout3x3
Date FlownApril 2017
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"an unpleasant way to travel"

(Ireland)

Verified Review | I flew round trip JFK to Sao Paulo and onto Dublin with this airline. What an uncomfortable experience on the Boeing 777-300ER. From Jfk to Gru, I was seated in 41L a window seat in a row of 2. The seat was so narrow there was no room to move. It was like being moulded to the seat. If you dropped anything on the floor, it was forget about it as there was no way to bend down and pick it up. Legroom was practically non existent. I am not a tall person 5' 8" and was very uncomfortable. Both flights were just short of 10 hours duration. What an unpleasant way to travel. Never again. Shame on you American Airlines for compromising on passenger comfort for maximum profit. You will never see my backside on one of your seats again.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-300ER
Seat Layout3x4x3
Date FlownApril 2017
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"was the smallest economy seat"

(United Kingdom)

Verified Review | First flight with American Airlines; hopefully the last! This was a code share with BA. I paid extra for a Premium Economy seat - 13J - to provide extra leg room as seat was at a bulkhead. It was the smallest economy seat I have ever had to force myself in to for a trans Atlantic flight. American seem to have stuffed as many seats I economy as they were physically able to do. Thankfully I had extra leg room but the seat was so narrow it was impossible to move. It was not a matter of sitting in the seat but more wearing the seat. Awful experience.
Seat TypePremium Economy
Aircraft TypeBoeing 777
Seat Layout3x4x3
Date FlownApril 2017
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
4/10

"uses 9-across seating"

(United States)

Unverified | American Airlines had very narrow and uncomfortable economy class seats on my 12-hour flight from Tokyo to Chicago on a Boeing 787-8. American uses 9-across seating like most airlines, but my connecting flight on JAL on the same type of aircraft uses 8-across seating. The seats are so narrow that I could not put my arms down by my side and inside the arm rest, and I am an average-size guy. The seat pitch is too small to use a laptop computer. Even the older MD80 aircraft that American uses has wider seats.
Seat TypeEconomy Class
Aircraft TypeBoeing 787-8
Seat Layout3x3x3
Date FlownApril 2017
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
2/10

"cabin crew use seats as a rest area "

(United Kingdom)

Verified Review | Do not travel in seat 26G/H on American Airlines A330 if you suffer with any form of claustrophobia or want your view restricted. The cabin crew use the four seats in front as a rest area with curtains pulled round directly in front of us. The crew were watching a film on tablets for much of the flight.
Seat TypeEconomy Class
Aircraft TypeA330
Seat Layout2x4x2
Date FlownApril 2017
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
6/10

"pay extra for exit seats"

(United Kingdom)

Verified Review | I was in seat 33J. This is the end of a 3 with no seat in front of it. You pay a premium to sit here as there is no seat in front of it. I always pay extra for exit seats as I like to be able to stretch my legs. It makes flying economy more bearable, even though the table comes fro the armrest and entertainment screen is on a movable arm. However, a major problem with this seat is because it sticks out people are always bumping into your shoulder or the entertainment screen - even the flight assistants seem unable to stop doing this. The seats are also tight but this is the same on all economy flights. The food, service and entertainment were great on AA - far better than BA - but I would only pay more for this once again if I had no other exit options.
Seat TypeEconomy Class
Aircraft TypeBoeing 777
Seat Layout3x4x3
Date FlownMarch 2017
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
2/10

"the most uncomfortable seats"

(United States)

Verified Review | Just got done with a flight on American Airlines in their new Boeing 737. At 5'6" I really have no problems with airline seats, but these new seats were the most uncomfortable I have ever experienced. There was so little room I couldn't move and couldn't wait to get off the plane. I will avoid American Airlines at all costs because of these new planes. Look else where people they will continue to do this until they lose money.
Seat TypeEconomy Class
Aircraft TypeBoeing 737
Seat Layout3x3
Date FlownMarch 2017
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"less comfortable than a wooden bench"

(United States)

Verified Review | American is proud of their new airplanes and interior upgrades, but from a passenger point of view, the new seats and spacing is really terrible. Even in the Economy PLUS seats where you get the extra legroom, the only positive upgrade made with this new aircraft is with the infotainment system. The worst part is the actual seat! I can't even begin to fathom how they can spend nearly $1,000 per seat and still come up with a pleather upholstered chair that is less comfortable than a wooden bench. It would be funny if I hadn't had to endure it myself 6 times over the last 4 months flying back and forth over the Pacific. These seats are simply the most uncomfortable experience I have had with American -- and that is exceptional given their abysmal Customer Service record. In summary, I have put up with a lot trying to "Stay American" but I'll be damned if I will let this kind of targeted abuse continue. My next flight across the water will be with a carrier that doesn't treat me like Cattle.
Seat TypeEconomy Class
Aircraft TypeBoeing 787-8
Seat Layout3x3x3
Date FlownFebruary 2017
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
7/10

"worth the small extra charge"

(United Kingdom)

Verified Review | I had seat 31L. This is the emergency exit seat in the second section of economy, next to the Window. For a cost of just $60 this seat is excellent, lots of leg room, and while part of the door protrudes it does not affect sitting in any way whatsoever or be an incovenience in any way.. Taller passengers may even get comfort resting their feet on it. The meal tray is a little small but easily manageable etc. With these exit seats it is always important to get the window seat because then passengers do not affect you if they mill about in this area. There is a storage galley to the left but this was not used much by staff and a toilet about 15 feet away but again, this was not an inconvenience either in terms of noise or smells. These seats (sometimes only available to members of airlines rewards schemes), are well worth the small extra charge on long flights.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-200
Seat Layout3x4x3
Date FlownMarch 2017
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"seats were not comfortable"

(Italy)

Verified Review | The seats were not comfortable. The main functions didn't work properly (on the return flight from Miami the audio was out of order) the space very small. Not clean. Considering also that I paid an extra amount for all my family for so called"preferred seats" was a very bad experience . I will not fly anymore by AA since they will use those old fashioned aircraft.
Seat TypeEconomy Class
Aircraft TypeBoeing 767-300
Seat Layout2x4x2
Date FlownJanuary 2017
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Power Supply 12345
Seat Storage 12345
no