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Alitalia

Seat Reviews

3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 9 reviews
3/10
3 star Skytrax Rating
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1/10

"incredible discomfort of the headrest"

(United States)

This is the only non stop between Los Angeles and Rome which is a great advantage. On all of the recent four flights I have taken, not one time have I been able to make the entertainment system work and the staff is not wonderful about helping. The other issue is the incredible discomfort of the headrest of the seat. For me and everyone else I have spoken to, it pushes the head forward and down which is a very uncomfortable position to sit in for 13 hours. The seat recline is adequate, but of course the person behind you is greatly impacted.
Aircraft TypeBoeing 777-200
Seat Layout3x4x3
Date FlownAugust 2016
Cabin FlownEconomy Class
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
no
2/10

"Very uncomfortable seat"

(Argentina)

Very uncomfortable seat! Minimal reclining backrest of the seat and very hard seat. No support for feet during 13 hours flight Buenos Aires to Rome. Main course inedible and breakfast shameful! A paper box like Mc Donalds for kids, with a artificial juice ad candy, that's it. Disgusting. No bread nothing. The flight arrives to Rome at 5.50 a.m. You're supposed to disembark on the tarmac,in the middle of nowhere, no finger connecting to the building.
Aircraft TypeBoeing 777
Seat Layout2x4x2
Date FlownMay 2016
Cabin FlownPremium Economy
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
7/10

"legroom is pretty poor"

(United Kingdom)

The most notable setback is how outdated the Boeing 777-200ER cabin is, however I am not bothered by cabin design. The legroom is pretty poor and if you pick a window seat it is very likely you will have a box blocking your legs (not the best when you are flying for 13 hours). The entertainment system is outdated also but the selection is alright. The food served was no worse or no better than other airlines but once the cabin crew had reached us there was no option but eat this meal or nothing at all. Despite the quite poor-mediocre review I still rate 7 as for what you pay it is certainly worth it and there was nothing wrong with the flight.
Aircraft TypeBoeing 777-200ER
Seat Layout3x4x3
Date FlownJanuary 2016
Cabin FlownEconomy Class
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
5/10

"uncomfortable very difficult resting"

(Argentina)

Buenos Aires - Rome on Boeing 777 with Alitalia premium economy. Seats uncomfortable very difficult resting and sleeping. No entertainment system working on the plane! Food was an economy product. If the difference with economy in money is big I wouldn't pay. There is not to much space than economy with the front seat. As it is a shell seat it slides it does not recline and it is very hard it does not have padding or it have been used so much it worn out.
Aircraft TypeBoeing 777
Seat Layout2x4x2
Date FlownNovember 2014
Cabin FlownPremium Economy
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
4/10

"seats were filthy stained"

(Canada)

Toronto to Rome and back. Same Aircraft on both flights. The aircraft appeared old it did not have the Italian colours but the tail was blue with a design I did not recognize. The seats were filthy stained and with the cover of the back coming unglued. My tray at least was unsteady and it seemed on the verge of detaching from the supporting system. The leg room was sufficient for my height and body type (I am 5'8" and 170 lbs) but for anyone taller or heavier it would be extremely uncomfortable. The overhead monitor did not work and neither did the sound system. The food its not worth the comment. I think the president of this Airline should definitely consider another line of work.
Aircraft TypeAIRBUS A330
Seat Layout2x4x2
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

"very narrow seat"

(United States)

Very narrow seat. every time a FA pass by you will be bumped. Very difficult to get in/out when the one in front is reclined (and of course it will) . The IFE screen is small and very low contrast.
Aircraft TypeBOEING 777-200
Seat Layout3x4x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
4/10

"very old seats"

(Brazil)

ORD-FCO. The flight is a "seasonal" flight and it appears that they do not use a "regular" plane on it. The various seat review sites said that the "Classica" Cabin in the two class version had new seats with IFE. Old very old seats with no cushion left in the cushioning and no in-seat back IFE. Rather we had a CRT every 10 rows (and ours was broken). This means that the Seat arms go up all the way and no boxes to block legroom. The bad - well seat back IFE is essentially "the standard" now. So I am of two minds. The leg room and fully disappearing arm rests are good. The old cushionless cushions very bad. The lack of seat back IFE that's just unusual and very third world. So if you are taking a night flight the plane is not full and you don't need to be entertained this is likely better than most of the coach across the Atlantic.
Aircraft TypeAIRBUS A330-200
Seat Layout2x4x2
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
3/10

"narrow seat"

(Brazil)

Seat 20A. Narrow seat and has a big equipment box below the seat in front that really prevent any taller passenger to stretch his legs and try to sleep/rest.
Aircraft TypeBOEING 777-200
Seat Layout3x4x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"not enough leg room"

(Netherlands)

Not enough leg room for somebody taller than 175 cm (5'10) specially when the passenger in front of you reclines his seat to the max. How to look at the screen is still a puzzle to me. I think you have to be under 160 cm (5'4) to have a decent view - if you are lucky the IFE works.
Aircraft TypeB777
Seat Layout3x4x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no