Air Tahiti Nui

Seat Reviews


3 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 8 reviews
3/10
3 star Skytrax Rating
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1/10

"they could change our allocation"

(France)

Trip Verified | If you want a seat you have to pay 30euros - we paid 4 seats round trip so 240€. None of our initial seat allocation was respected. The day before flying, they allocated us in the middle of aircraft. They should have informed us and refunded window seats. After calling, we had to go to the airport first to renegotiate our paid seats - my claustrophobic father was really stressed out thinking about not seeing outside. They removed us from our seat to gather a family of 7 people. But they changed all allocation to give what we paid for. On the trip back to Paris, I checked in online and get our paid seats (row 38 - same as 1st flight). I initially asked for those seats to be free to apologize for their first mistake but they never answered. However, we were given boarding passes with row 27 next to toilets instead of 38. I again needed to go and ask to change everything. I complained on the 5th December to get a refund for the seats and I remained 84 days without any answer. They guarantee and answer within 72h. On departure day, I did not sleep all night because my father was scared (first time he flew) - we had to go to the airport at 7am instead of 9am as we wanted - so we paid night taxi fare to be early because when i called day before they could change our allocation. On flight return they also change allocation. They will tell you they are able to do it regarding their safety policy etc, but on the full flight our seats are not located at emergency exit so no safety reason. To conclude : do not pay any seat because you will start dreaming about Polynesia but it will start and end by a nightmare with seat allocations. Luckily food and flight attendants were great. Booking and reservation and leaders for seats allocation need to be trained. I have never seen a company changing seats allocation. I know 5 other people who faced same issue, and I read here that i am not the only one.
Seat TypeEconomy Class
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownNovember 2023
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"6 abreast configuration is unacceptable"

(French Polynesia)

Trip Verified | Seat electrically inoperative. No privacy 6 abreast configuration on Boeing 787-9 business class is unacceptable. Three point belt not comfortable when the airbag unit is better. No storage area on the seat and those available can not be used during take off and landing. Seat width just equivalent to the premium class seat installed on the same aircraft 20,4". No correct alignment in between passenger sight in seated position and the IFE screen, stupid plug location (rear the passenger), so when you move forward you are disconnecting the magnetic plug. No articulated headrest. Not enough room in the ottoman for feet while i am only 1.80 m tall. Boeing Chromatic window shade are not 100% efficient.
Seat TypeBusiness Class
Aircraft TypeBoeing 787-9
Seat Layout2x2x2
Date FlownAugust 2019
Type Of TravellerBusiness
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no
10/10

"seats had decent leg room"

(United States)

The staff from the check in to the gate to the flight were kind, accommodating, and patient. They checked our bags for free, got us seats together, and were happy to provide anything we could need on the flight. The seats had decent leg room for my 6'3" husband, the food was better than other international flights we've taken, and the route was direct. The chairs were comfortable, movies were current and plentiful, and when food service wasn't out (they provided two meals) there were mini bottles of champagne, wine, beer, snacks, sandwiches and soup at no additional cost. We had no problem with our bags, and were so grateful to make it to Paris on time.
Seat TypeEconomy Class
Aircraft TypeA340-300
Seat Layout2x4x2
Date FlownJune 2016
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
yes
1/10

"the worst airline experience"

(New Zealand)

This was the worst airline experience. The seat has essentially no leg room and there was a giant box for the entertainment at my right leg, making it very hard to get comfy. The seats are as hard as rock on my back and the headrest doesn't stay up, it rests literally on your shoulders. The entertainment screen was on a loop and on my second flight to Auckland mine kept crashing, ridiculous! No USB ports. Make sure you charge all devices. The aisle room was dreadful. Also the toilets are terrible and cramped.
Seat TypeEconomy Class
Aircraft TypeA340-300
Seat Layout2x4x2
Date FlownApril 2016
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"seats were terrible"

(New Zealand)

Did not enjoy my experience onboard Air Tahiti Nui. The A340 seats were terrible and leg room was horrible. Seat recline didn't even stay back. TV screen was out of the 90s with movies on constant rolling. Thank god I had my laptop on with me. Also customer service was unsatisfactory. I woke up after sleeping once breakfast was served - I asked flight attendant for blanket and then he asked me for breakfast but I said no - then he brings me breakfast but no blanket.
Seat TypeEconomy Class
Aircraft TypeA340-300
Seat Layout2x4x2
Date FlownApril 2016
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
no
2/10

"one of my worst experiences"

(France)

I can say Air Tahiti Nui has been one of my worst experiences. Having to fly LA-Papeete, I have read previous reviews, I tried without success to book business seats. The economy seats are very hard and become painful after a few hours. There is almost no storage capacity on the seat itself. Entertainment system is obsolete, small screen and bad image quality. Service on board is limited and rather unfriendly. This airline has no e-booking function. You have to wait that the check-in counter opens, having 6 hours connection time in Los Angeles we had to wait 4 hours in the public area of the airport with very limited seating capacity! Real pity that this airline enjoys a kind of monopoly... how it can be authorized by authorities? A better option if to fly on Air France, the other airline enjoying this monopoly.
Seat TypeEconomy Class
Aircraft TypeA340-300
Seat Layout2x4x2
Date FlownAugust 2015
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
4/10

"not much leg room narrow worn and used seats"

(United States)

LAX-PPT. You don't have many airline options flying in/out of Tahiti so Air Tahiti Nui is kind of the only way to go. That being said I'm not sure who designed the seats in Moana Economy Class but I have no idea what they were thinking with the headrest. The seats are as expected in economy class - not much leg room narrow worn and used seats. I'm your average 5'5 female and felt the space was adequate enough although man spreaders definitely make the space more cramped. My biggest gripe is the headrest which can move up or down but for the most part feels like someone is shoving your head forward into the most uncomfortable position in the world. There's just no way to get comfortable. For an 8 hour flight from LAX it makes sleeping difficult even if the seat is all the way reclined. The best you can do is sleep with your head tilted forward and arms crossed over your chest. Most positive comment would be the IFE which had a number of on demand movies/shows which was easy to use. Nice big crisp touch screen. Food wasn't the greatest but they feed you twice on each leg of the trip. FA's friendly enough; French and English.
Seat TypeEconomy Class
Aircraft TypeAIRBUS A340-300
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
7/10

"screen was very difficult to work"

(Canada)

The screen was very difficult to work and hard to view. Food was quite good. The one thing I really noticed was that they did not walk down offering water as frequently as travellers need. The bathrooms were really small and I honestly wondered how heavy set people go into them.
Seat TypeEconomy Class
Aircraft TypeBOEING 777-200
Seat Layout2x4x2
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no