Air Canada

We paid for extra legroom seats on two other long haul flights (Vancouver to Sydney and Barcelona to Montreal) and it was money well spent. Cannot say the say for the recent flight AC 08 Hong Kong to Vancouver. The bulkhead seats 31J and 31H were the worst seats ever. Yes, there was lots of legroom but the flight attendants use the space for parking their service carts and the bathroom is to the immdiate left and in constant use. People using the bathroom naturally congregated in the extra bulkhead space which meant stretching your legs into the extra space was impossible. Lots of loud chatter, doors opening, lights, people bumping into your feet and entertainment system and I felt Air Canada should be paying us to seat there. Also there is no place to put your book and other travel stuff so it has to be in the overhead. I will pay for extra legroom again but will never book the seats on either side of the middle row. Those seats would offer the extra legrrom, some privacy, and a pocket for personal travel items. On the plus side the entertainment system was excellent.

A very comfortable seat on the A321. interesting how the seats are blue, even though red is the Canadian color. Very friendly crew, and the inflight service was good. If you are an av geek, i would recommend seat 31A for the best wing view. The exit row is 1 row up so if you need to evacuate its nice and close!

Sold flight as a 3x3x3 layout. Seatting plan for all upcoming flights show 3x3x3 layout. Actual plane flown was 3x4x3 layout. Seat widths 2cms narrower, only a dozen or so movies available, reading light controls not working. 15 hour flight SYD to YVR. AC gradually replacing all 3x3x3 with 3x4x3 by mid-2017. Continue to show 3x3x3 seating plan up until day before departure. Misrepresentation.

The 3x4x3 set-up is ridiculous with the least room I've seen on any plane I've flown. I'm a petite 5' and 53 kilos but found the seating cramped, and my neck was pushed forward by a bulging immovable neck rest. Why can't there be softer neck supports with adjustable heights and wings? Hard to snatch any rest on a midnight flight when you can't even sit comfortably. Toilets were not very clean. On a brighter note, the cabin crew were diligent, helpful and hardworking, but the food was average. The breakfast pancakes in a custard with strawberry fraise was a standout and delicious. A pillow and blanket were offered.

Counter staff was uninformed and did not know the details of the visa-free transit through China. counter staff spent more time being confused about the difference between the 72 hour visa-free transit and its recent increase to 144 hours. The new 3x4x3 arrangement is ridiculous. The seats are narrow and uncomfortable. You sit shoulder-to-shoulder with the passenger next to you. And if you move your elbow even the slightest, you trigger the media remote located on the top of the armrest. I will avoid AC like the plague from now on.

Seat 13A in Premium Economy. Excellent seat pitch and width. Small very personal and comfortable cabin. Nice headrest and great entertainment system. The seat beside me was empty but I suspect that even if it hadn't been it would have been a very comfortable flight. The Boeing 787 mood lighting is very comforting.

I fly with Air Canada Boeing 777 frequently from Toronto to Hong Kong twice yearly for last 3 years. My recent trip I noticed Air Canada has change their seating configuration. Adding an extra seat on each row in economy class, used to be 3x3x3, now 3x4x3. Seats are narrower than it use to be, not much leg room, less recline and seat is so uncomfortable. Not a fun flight being cramped on that narrow seat for 15 hours and I'm not tall either. Never again I would fly with Air Canada.

Flew Toronto to Shanghai, nonstop. I last flew this route in early 2015 and I usually put my computer bag on the floor under the seat in front. I am not a tall person so this is usually OK. We this year it seems the seat layout has been adjusted. There is much less room. Counter staff and flight attendants don't change seat spacing, this is done by uncaring corporate types. Oh and not that it is important but 2 out of 3 entertainment systems were acting up.

A 15 hour flight on a 3x4x3 seat layout Boeing 777-200 is simply awful. As a regular long distance traveler this is without doubt the most uncomfortable seating arrangement I have experienced, cramped is understatement. This is budget airline stuff, except you are paying a premium fare. Airlines who offer this product for long distance flights should be avoided as they clearly no proud in their product!

What I like about this aircraft is the legroom, 32" is enough for me. Although, the problem is the fuselage narrowing at the back is a problem. people are having that cramped feel and also having to be slightly out of alignment with the tray table and the TV screen. I am also not happy with their new Boeing 777-300's because they are cramming in more seats that only give you a 31" seat pitch and a 3-4-3 configuration.