Virgin America Quality Rating

4 Star

 

VIRGIN_AMERICA_1000

 
Extract summary of key Airport and Onboard product and service rating for Virgin America. Selected data contained here cannot be used to calculate aggregate rating, because each airline’s final ranking is weighted according to the importance of product and service aspects.

Home base Airport Ratings = San Francisco International Airport

 

QUALITY RATING SUMMARY

4 StarFirst Class : Short haul
4 StarMain Cabin Select : Short haul
4 StarMain Cabin : Short haul
Scroll down for detailed Quality Ratings

First Class : Airport Service

4 StarCheck-In service
4 StarStandard of Priority boarding
3.5 StarArrival assistance
3.5 StarTransfer service and assistance
Arrival Lounge facilities and staff service
4 StarPriority baggage Delivery

First Class Lounge

4 StarLounge comfort, ambience and natural daylight
4 StarSeat availability, comfort and privacy
4 StarWashroom and Shower facilities
4 StarCleanliness of lounge, washrooms / showers
4 StarHot and cold food options
4 StarQuality of lounge catering
4.5 StarLounge WiFi and internet options
4.5 StarStaff enthusiasm and attitude
4 StarStaff efficiency and problem solving skills
4 StarStaff friendliness and service hospitality
2.5 StarStaff language skills

First Class : Onboard Product (short haul)

4 StarSeat comfort
4 StarComfort items : pillow, blanket etc
3.5 StarCleanliness of cabin, seats, panels
4 StarWashroom cleanliness and presentation
4.5 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
4 StarQuality of Onboard catering
4 StarNewspapers and Magazines

First Class : Cabin Staff (short haul)

4.5 StarTotal cabin service efficiency
4.5 StarEnthusiasm and attitude to customers
4 StarInteraction with customers
4 StarCabin presence and attention through flight
4.5 StarFriendliness and service hospitality
4 StarResponding to customer requests
2.5 StarStaff Language skills
4 StarQuality consistency amongst staff

Main Cabin Select : Airport Service

4 StarCheck-In service
4 StarStandard of Priority boarding
3.5 StarArrival assistance
3.5 StarTransfer service and assistance
Arrival Lounge facilities and staff service
4 StarPriority baggage Delivery

Main Cabin Select : Onboard Product (short haul)

4 StarSeat comfort
Comfort items : pillow, blanket etc
3.5 StarCleanliness of cabin, seats, panels
3 StarWashroom cleanliness and presentation
4.5 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
3.5 StarQuality of Onboard catering
4 StarNewspapers and Magazines

Main Cabin Select : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
4 StarEnthusiasm and attitude towards customers
3 StarInteraction with customers
4 StarCabin presence and attention through flight
4.5 StarFriendliness and service hospitality
4 StarResponding to customer requests
2.5 StarStaff Language skills
4 StarQuality consistency amongst staff

Main Cabin : Airport Service

3.5 StarCheck-In service
4 StarBoarding efficiency
3.5 StarArrival assistance
3 StarTransfer service and assistance
4 StarStandard of baggage Delivery

Main Cabin : Onboard Product (short haul)

3.5 StarSeat comfort
4 StarCleanliness of cabin, seats, panels
3 StarWashroom cleanliness and presentation
4.5 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
4 StarQuality of Onboard catering
3 StarNewspapers and Magazines

Main Cabin : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
4 StarEnthusiasm and attitude towards customers
2.5 StarInteraction with customers
4 StarCabin presence and attention through flight
4 StarFriendliness and service hospitality
3.5 StarResponding to customer requests
2.5 StarStaff Language skills
3 StarQuality consistency amongst staff


 
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