Vienna Airport 4-Star Airport Rating

VIENNA_AIRPORT

 

Vienna International Airport is certified with the global 4-Star Airport Rating.

This 4-Star Airport Rating recognises the good overall Quality performance that Vienna International Airport provides to travellers. The Airport Rating is based on criteria including process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Quality ratings assess both official staff (immigration, police, security, customs etc) as well as other general airport staff (shops, restaurants and cafes, help counters etc).



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RATING SUMMARY : Vienna Airport

4 StarTerminal 1 - Gates F/G
4 StarTerminal 1 - Gates B/C/D

Ground Transportation

4.5 StarPublic Transport options
4.5 StarLocation relative to terminal areas
5 StarTaxi location / availability
4.5 StarHotel shuttle bus services
4 StarCar Rental services

Security Screening : Gates F/G

4 StarWaiting Times at Security
4 StarService Efficiency
4 StarStaff Attitude and Courtesy
4 StarStaff language skills
4 StarFast Track service

Security Screening : Gates B/C/D

3.5 StarWaiting Times at Security
4 StarService Efficiency
4 StarStaff Attitude and Courtesy
4 StarStaff language skills
4 StarFast Track service

Immigration Service

3 StarArrivals : waiting times
3.5 StarDepartures : waiting times
Fast Track service
4 StarStaff Attitude and Courtesy
4 StarStaff language skills

Passenger Arrivals

4 StarDirection Signage and wayfinding
4 StarWalking distances
4 StarBaggage delivery times
4 StarBaggage hall facilities
3.5 StarBaggage cart availability
4 StarMeet and Greet facilities

Passenger Departures : Terminal 1 / 1A

4 StarFlight Information screen visibility
4 StarCheck in Location and Signage
4 StarQueue Management around Check-in
4 StarSeating / wating area around Check-in
4 StarSignage to Security / Departures

Passenger Departures : Terminal 3

4 StarFlight Information screen visibility
4 StarCheck in Location and Signage
4 StarQueue Management around Check-in
4 StarSeating / wating area around Check-in
4 StarSignage to Security / Departures

Transfer Services

4 StarDirection Signage to transfer zones
4 StarWalking distances to transfer zones
3.5 StarWaiting times at transfer security
4 StarSeating area / rest area for transfer customers
4 StarEase of Transfer in Airport

Terminal Comfort : Gates F/G

4 StarSeat availability
4 StarPassenger crowding around terminal
3.5 StarTemperature in terminal waiting areas
4 StarTerminal ambience, daylight and Decor
4 StarCleanliness of public areas
4 StarLocation and signage for washrooms
3.5 StarCleanliness of washrooms
4 StarDisabled customer washrooms
4 StarBaby changing areas

Terminal Comfort : Gates B/C/D

4 StarSeat availability
3.5 StarPassenger crowding around terminal
3.5 StarTemperature in terminal waiting areas
4 StarTerminal ambience, daylight and Decor
4 StarCleanliness of public areas
4 StarLocation and signage for washrooms
4 StarCleanliness of washrooms
4 StarDisabled customer washrooms
4 StarBaby changing areas

Terminal Facilities : Gates F/G

4 StarStandard of Flight Information Screens
4 StarStandard of Airport PA announcements
4 StarCustomer Service / Help counter service
4 StarLocation of ATMs
4 StarLocation of Bureau de Change
5 StarWiFi : ease of access
5 StarWiFi : free time allowance
4 StarWiFi : speed of service
3 StarComputer / Internet facilities
4 StarStandard of Childrens Play area
4 StarStandard of Quiet / relaxation areas
3 StarChoice and standard of Leisure facilities

Terminal Facilities : Gates B/C/D

4 StarStandard of Flight Information Screens
4 StarStandard of Airport PA announcements
4 StarCustomer Service / Help counter service
4 StarLocation of ATMs
4 StarLocation of Bureau de Change
5 StarWiFi : ease of access
5 StarWiFi : free time allowance
4 StarWiFi : speed of service
3 StarComputer / Internet facilities
4 StarStandard of Childrens Play area
3 StarStandard of Quiet / relaxation areas
3 StarChoice and standard of Leisure facilities

Shopping Facilities : Gates F/G

4 StarSelection of shops : before security
4 StarSelection of shops : after security
4 StarChoice of standard / mainstream brands
4 StarChoice of luxury brands
4 StarStaff service in shopping outlets

Shopping Facilities : Gates B/C/D

4 StarSelection of shops : before security
4 StarSelection of shops : after security
4 StarChoice of standard / mainstream brands
4 StarChoice of luxury brands
4 StarStaff service in shopping outlets

Restaurants, Cafés and Bars : Gates F/G

4 StarChoice of restaurants : before security
4 StarChoice of restaurants : after security
4 StarChoice of fast food restaurants
4 StarChoice of Cafes and Bars
4 StarInternational F&B Brands
4 StarPrices in restaurants, cafes and bars
4 StarStaff service in restaurants, cafes and bars

Restaurants, Cafés and Bars : Gates B/C/D

4 StarChoice of restaurants : before security
4 StarChoice of restaurants : after security
4 StarChoice of fast food restaurants
4 StarChoice of Cafes and Bars
4 StarInternational F&B Brands
4 StarPrices in restaurants, cafes and bars
4 StarStaff service in restaurants, cafes and bars