United Airlines Quality Rating

3_Star_155

 

UNITED

 
View the extract summary of United Airlines Airport and Onboard product and United Airlines service Quality rating. The selected data shown here cannot be used to calculate aggregate rating, because each airline’s final ranking is weighted according to the importance of product and service aspects.

Home base Airport Ratings = Chicago O’Hare Airport

 

QUALITY RATING SUMMARY

4 StarFirst Class : Long haul
4 StarFirst Class : Short haul
3 StarBusiness Class : Long haul
3 StarPremium Economy : Long haul
3 StarEconomy Class : Long haul
3 StarEconomy Class : Short haul
Scroll down for detailed Quality Ratings

First Class : Airport Service

4 StarCheck-In service
3 StarStandard of Priority boarding
4 StarArrival assistance
3 StarTransfer service and assistance
No RatingArrival Lounge facilities and staff service
4 StarPriority baggage Delivery
3.5 StarMeet, Greet & Assist service

First Class Lounge

3 StarLounge comfort, ambience and natural daylight
4 StarSeat availability, comfort and privacy
3 StarWashroom and Shower facilities
3.5 StarCleanliness of lounge, washrooms / showers
3.5 StarHot and cold food options
3.5 StarQuality of lounge catering
4 StarLounge WiFi and internet options
3 StarStaff enthusiasm and attitude
3.5 StarStaff efficiency and problem solving skills
3 StarStaff friendliness and service hospitality
2 StarStaff language skills

First Class : Onboard Product (long haul)

4 StarSeat comfort
4 StarComfort items : duvet, pillows, turndown
3 StarCleanliness of cabin, seats, panels
3 StarWashroom cleanliness and presentation
4 StarInflight Entertainment
No RatingOnboard WiFi and internet connectivity
3 StarQuality of Onboard catering
3 StarDine on demand service
4 StarNewspapers and Magazines

First Class : Onboard Product (short haul)

4 StarSeat comfort
3 StarComfort items : pillow, blanket etc
3 StarCleanliness of cabin, seats, panels
3 StarWashroom cleanliness and presentation
3 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
3 StarQuality of Onboard catering
3.5 StarNewspapers and Magazines

First Class : Cabin Staff (long haul)

4 StarTotal cabin service efficiency
4 StarEnthusiasm and attitude to customers
2 StarInteraction with customers
3 StarCabin presence and attention through flight
3 StarFriendliness and service hospitality
3 StarResponding to customer requests
2 StarStaff Language skills
2 StarQuality consistency amongst staff

First Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
4 StarEnthusiasm and attitude towards customers
2 StarInteraction with customers
3 StarCabin presence and attention through flight
3 StarFriendliness and service hospitality
3 StarResponding to customer requests
2 StarStaff Language skills
3 StarQuality consistency amongst staff

Business Class : Airport Service

3 StarCheck-In service
3 StarStandard of Priority boarding
2 StarArrival assistance
3 StarTransfer service and assistance
No RatingArrival Lounge facilities and staff service
3 StarPriority baggage Delivery

Business Class Lounge

3 StarLounge comfort, ambience and natural daylight
3 StarSeat availability, comfort and privacy
3 StarWashroom and Shower facilities
3 StarCleanliness of lounge, washrooms / showers
3 StarHot and cold food options
3 StarQuality of lounge catering
4 StarLounge WiFi and internet options
3 StarStaff enthusiasm and attitude
3 StarStaff efficiency and problem solving skills
3 StarStaff friendliness and service hospitality
2 StarStaff language skills

Business Class : Onboard Product (long haul)

4 StarSeat comfort
3.5 StarComfort items : duvet, pillows, turndown
3 StarCleanliness of cabin, seats, panels
2.5 StarWashroom cleanliness and presentation
4 StarInflight Entertainment
No RatingOnboard WiFi and internet connectivity
3 StarQuality of Onboard catering
3 StarDine on demand service
3 StarNewspapers and Magazines

Business Class : Cabin Staff (long haul)

3.5 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude to customers
2 StarInteraction with customers
3 StarCabin presence and attention through flight
3 StarFriendliness and service hospitality
3 StarResponding to customer requests
2 StarStaff Language skills
3 StarQuality consistency amongst staff

Premium Economy : Airport Service

3.5 StarCheck-In service
4 StarBoarding efficiency
3 StarArrival assistance
3 StarTransfer service and assistance
3.5 StarStandard of baggage Delivery

Premium Economy : Onboard Product

3 StarSeat comfort
3 StarComfort items : blanket, pillows etc
3 StarCleanliness of cabin, seats, panels
2 StarWashroom cleanliness and presentation
4 StarInflight Entertainment
No RatingOnboard WiFi and internet connectivity
3 StarQuality of Onboard catering
3 StarQuantity of food served
3 StarNewspapers and Magazines

Premium Economy : Cabin Staff

3 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude towards customers
2 StarInteraction with customers
3 StarCabin presence and attention through flight
2 StarFriendliness and service hospitality
3 StarResponding to customer requests
2 StarStaff Language skills
2 StarQuality consistency amongst staff

Economy Class : Airport Service

3 StarCheck-In service
3 StarBoarding efficiency
2 StarArrival assistance
3 StarTransfer service and assistance
3 StarStandard of baggage delivery

Economy Class : Onboard Product (long haul)

3 StarSeat comfort
2 StarComfort items : blanket, pillows etc
3 StarCleanliness of cabin, seats, panels
2 StarWashroom cleanliness and presentation
3 StarInflight Entertainment
No RatingOnboard WiFi and internet connectivity
3 StarQuality of Onboard catering
2 StarQuantity of food served
2 StarNewspapers and Magazines

Economy Class : Onboard Product (short haul)

3 StarSeat comfort
3 StarCleanliness of cabin, seats, panels
2 StarWashroom cleanliness and presentation
3 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
2 StarQuality of Onboard catering
2 StarNewspapers and Magazines

Economy Class : Cabin Staff (long haul)

3.5 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude towards customers
2 StarInteraction with customers
2 StarCabin presence and attention through flight
2 StarFriendliness and service hospitality
2 StarResponding to customer requests
2 StarStaff Language skills
2 StarQuality consistency amongst staff

Economy Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
3 StarEnthusiasm and attitude towards customers
2 StarInteraction with customers
3 StarCabin presence and attention through flight
3 StarFriendliness and service hospitality
3 StarResponding to customer requests
2 StarStaff Language skills
3 StarQuality consistency amongst staff


 

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