Porter Airlines Quality Rating

4 Star

 

PORTER_AIRLINES_1000

 
Extract summary of key Airport and Onboard product and service rating for Porter Airlines. Selected data contained here cannot be used to calculate aggregate rating, because each airline’s final ranking is weighted according to the importance of product and service aspects.

Home base Airport Ratings = Toronto Billy Bishop Airport

 

QUALITY RATING SUMMARY

4 StarEconomy Class : Short haul
Scroll down for detailed Quality Ratings

Customer Lounge

4 StarLounge comfort, ambience and natural daylight
4 StarSeat availability, comfort and privacy
Washroom and Shower facilities
4 StarCleanliness of lounge, washrooms / showers
4 StarHot and cold food options
4 StarQuality of lounge catering
5 StarLounge WiFi and internet options
4 StarStaff enthusiasm and attitude
4 StarStaff efficiency and problem solving skills
3.5 StarStaff friendliness and service hospitality
3.5 StarStaff language skills

Economy Class : Airport Service

4 StarCheck-In service
4 StarBoarding efficiency
3.5 StarArrival assistance
Transfer service and assistance
4 StarStandard of baggage Delivery

Economy Class : Onboard Product (short haul)

4 StarSeat comfort
4 StarCleanliness of cabin, seats, panels
4 StarWashroom cleanliness and presentation
Inflight Entertainment
Onboard WiFi and internet connectivity
3.5 StarQuality of Onboard catering
4 StarNewspapers and Magazines

Economy Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
4 StarEnthusiasm and attitude towards customers
3.5 StarInteraction with customers
4 StarCabin presence and attention through flight
4 StarFriendliness and service hospitality
4 StarResponding to customer requests
3.5 StarStaff Language skills
4 StarQuality consistency amongst staff


 
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