Emirates 4-Star Airline Rating

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EMIRATES is certified with the 4-Star Airline Skytrax Rating for the Quality of its Onboard product and staff service, and for the Emirates home base Airport service standards. The Airport Rating is based on Emirates operations at Dubai International Airport in Dubai, UAE.




Below is an extract summary of selected Airport and Onboard product and service quality rating items for Emirates showing onboard product and cabin service areas important to customers.

» What do Star Rating levels represent?

 

QUALITY RATING SUMMARY

4.5 StarFirst Class : Long haul
4 StarFirst Class : Short haul
4 StarBusiness Class : Long haul
4 StarBusiness Class : Short haul
3.5 StarEconomy Class : Long haul
3.5 StarEconomy Class : Short haul
Scroll down for detailed Quality Ratings

First Class : Airport Service

4 StarCheck-In service
4 StarStandard of Priority boarding
3.5 StarArrival assistance
3.5 StarTransfer service and assistance
Arrival Lounge facilities and staff service
4 StarPriority baggage Delivery
3.5 StarMeet, Greet & Assist service

First Class Lounge

4 StarLounge comfort, ambience and natural daylight
4 StarSeat availability, comfort and privacy
4 StarWashroom and Shower facilities
4 StarCleanliness of lounge, washrooms / showers
4 StarHot and cold food options
4 StarQuality of lounge catering
4.5 StarLounge WiFi and internet options
3.5 StarStaff enthusiasm and attitude
3.5 StarStaff efficiency and problem solving skills
4 StarStaff friendliness and service hospitality
4 StarStaff language skills

First Class : Onboard Product (long haul)

5 StarSeat comfort
4 StarComfort items : duvet, pillows, turndown
4 StarCleanliness of cabin, seats, panels
3.5 StarWashroom cleanliness and presentation
5 StarInflight Entertainment
5 StarOnboard WiFi and internet connectivity
4.5 StarQuality of Onboard catering
4 StarDine on demand service
4 StarNewspapers and Magazines

First Class : Onboard Product (short haul)

4 StarSeat comfort
4 StarComfort items : pillow, blanket etc
3.5 StarCleanliness of cabin, seats, panels
3.5 StarWashroom cleanliness and presentation
4.5 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
4 StarQuality of Onboard catering
4 StarNewspapers and Magazines

First Class : Cabin Staff (long haul)

4 StarTotal cabin service efficiency
4.5 StarEnthusiasm and attitude to customers
3.5 StarInteraction with customers
4 StarCabin presence and attention through flight
4 StarFriendliness and service hospitality
3.5 StarResponding to customer requests
4.5 StarStaff Language skills
3.5 StarQuality consistency amongst staff

First Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude to customers
3 StarInteraction with customers
4 StarCabin presence and attention through flight
3.5 StarFriendliness and service hospitality
4 StarResponding to customer requests
4 StarStaff Language skills
4 StarQuality consistency amongst staff

Business Class : Airport Service

4 StarCheck-In service
3.5 StarStandard of Priority boarding
3.5 StarArrival assistance
3 StarTransfer service and assistance
Arrival Lounge facilities and staff service
3.5 StarPriority baggage Delivery

Business Class Lounge

4 StarLounge comfort, ambience and natural daylight
4 StarSeat availability, comfort and privacy
4 StarWashroom and Shower facilities
4 StarCleanliness of lounge, washrooms / showers
4 StarHot and cold food options
4 StarQuality of lounge catering
4.5 StarLounge WiFi and internet options
3.5 StarStaff enthusiasm and attitude
3.5 StarStaff efficiency and problem solving skills
4 StarStaff friendliness and service hospitality
4 StarStaff language skills

Business Class : Onboard Product (long haul)

3.5 StarSeat comfort
4 StarComfort items : duvet, pillows, turndown
4 StarCleanliness of cabin, seats, panels
3.5 StarWashroom cleanliness and presentation
5 StarInflight Entertainment
5 StarOnboard WiFi and internet connectivity
4 StarQuality of Onboard catering
3 StarDine on demand service
4 StarNewspapers and Magazines

Business Class : Onboard Product (short haul)

4 StarSeat comfort
4 StarComfort items : pillow, blanket etc
3.5 StarCleanliness of cabin, seats, panels
4 StarWashroom cleanliness and presentation
4.5 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
4 StarQuality of Onboard catering
4 StarNewspapers and Magazines

Business Class : Cabin Staff (long haul)

4 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude to customers
3 StarInteraction with customers
4 StarCabin presence and attention through flight
3.5 StarFriendliness and service hospitality
3.5 StarResponding to customer requests
4 StarStaff Language skills
3 StarQuality consistency amongst staff

Business Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude towards customers
3.5 StarInteraction with customers
4 StarCabin presence and attention through flight
3 StarFriendliness and service hospitality
3.5 StarResponding to customer requests
4 StarStaff Language skills
4 StarQuality consistency amongst staff

Economy Class : Airport Service

3.5 StarCheck-In service
3.5 StarBoarding efficiency
2.5 StarArrival assistance
3 StarTransfer service and assistance
3 StarStandard of baggage Delivery

Economy Class : Onboard Product (long haul)

3.5 StarSeat comfort
4 StarComfort items : blanket, pillows etc
4 StarCleanliness of cabin, seats, panels
3 StarWashroom cleanliness and presentation
5 StarInflight Entertainment
5 StarOnboard WiFi and internet connectivity
4 StarQuality of Onboard catering
4 StarQuantity of food served
3 StarNewspapers and Magazines

Economy Class : Onboard Product (short haul)

3.5 StarSeat comfort
4 StarCleanliness of cabin, seats, panels
3.5 StarWashroom cleanliness and presentation
4.5 StarInflight Entertainment
4 StarOnboard WiFi and internet connectivity
3.5 StarQuality of Onboard catering
3 StarNewspapers and Magazines

Economy Class : Cabin Staff (long haul)

4 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude towards customers
2.5 StarInteraction with customers
3.5 StarCabin presence and attention through flight
3.5 StarFriendliness and service hospitality
3 StarResponding to customer requests
4 StarStaff Language skills
3 StarQuality consistency amongst staff

Economy Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude towards customers
2 StarInteraction with customers
3.5 StarCabin presence and attention through flight
3 StarFriendliness and service hospitality
3 StarResponding to customer requests
4 StarStaff Language skills
3 StarQuality consistency amongst staff


 
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