Air Koryo 1-Star Airline Rating

AIR_KORYO_537

Air Koryo is certified with the 1-Star Airline Rating for the standard of its Onboard product and service, and for the Air Koryo home base Airport service standards. The Airport Rating is based on Air Koryo operations at Pyongyang Sunan International Airport, North Korea.




Below is an extract summary of selected Air Koryo Airport and Onboard product and service quality rating items. This shows selected Air Koryo airport and onboard product and service areas that are important to customers.

Share this :    FACEBOOK_SHARE TWITTER_SHARE

 

» Read Air Koryo customer reviews

» What the Star Rating levels represent

 

QUALITY RATING SUMMARY : Air Koryo

1.5 StarBusiness Class
1 StarEconomy Class
Scroll down for detailed Quality Ratings

Business Class : Airport Service (Pyongyang Airport)

2 StarCheck-In service
1.5 StarStandard of Priority boarding
2 StarArrival assistance
1 StarTransfer service and assistance
1.5 StarPriority baggage Delivery

Business Class Lounge (Pyongyang Airport)

1.5 StarLounge comfort, ambience and natural daylight
2 StarSeat availability, comfort and privacy
1 StarWashroom and Shower facilities
1.5 StarCleanliness of lounge, washrooms / showers
1.5 StarHot and cold food options
1 StarQuality of lounge catering
1 StarLounge WiFi and internet options
2 StarStaff enthusiasm and attitude
1.5 StarStaff efficiency and problem solving skills
2.5 StarStaff friendliness and service hospitality
1.5 StarStaff language skills

Business Class : Onboard Product

3 StarSeat comfort
1.5 StarComfort items : pillow, blanket etc
1.5 StarCleanliness of cabin, seats, panels
1.5 StarWashroom cleanliness and presentation
1 StarInflight Entertainment
1.5 StarQuality of Onboard catering
1 StarNewspapers and Magazines

Business Class : Cabin Staff

2.5 StarTotal cabin service efficiency
3 StarEnthusiasm and attitude towards customers
1 StarInteraction with customers
1.5 StarCabin presence and attention through flight
2.5 StarFriendliness and service hospitality
2 StarResponding to customer requests
1.5 StarStaff Language skills
3 StarQuality consistency amongst staff

Economy Class : Airport Service (Pyongyang Airport)

2.5 StarCheck-In service
1.5 StarBoarding efficiency
1 StarArrival assistance
1 StarTransfer service and assistance
1.5 StarStandard of baggage Delivery

Economy Class : Onboard Product

3 StarSeat comfort
2.5 StarCleanliness of cabin, seats, panels
1.5 StarWashroom cleanliness and presentation
1 StarInflight Entertainment
2 StarQuality of Onboard catering
1 StarNewspapers and Magazines

Economy Class : Cabin Staff (short haul)

3 StarTotal cabin service efficiency
1.5 StarEnthusiasm and attitude towards customers
1 StarInteraction with customers
2 StarCabin presence and attention through flight
2.5 StarFriendliness and service hospitality
2 StarResponding to customer requests
1 StarStaff Language skills
2 StarQuality consistency amongst staff


For further information about Airline Star Ranking, please » Contact us