Air Dolomiti 4-Star Airline Rating

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Air Dolomiti is certified with the 4-Star Airline Rating for the Quality of its Onboard product and service, and for the Air Dolomiti home base Airport service standards. The Airport Rating is based on Air Dolomiti operations at Munich Airport, Germany.




Below is an extract summary of selected Air Dolomiti Airport and Onboard product and service quality rating items. This shows selected Air Dolomiti airport and onboard product and service areas that are important to customers.

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» What the Star Rating levels represent

 

QUALITY RATING SUMMARY

4 StarBusiness Class : Short haul
4 StarEconomy Class : Short haul
Scroll down for detailed Quality Ratings

Business Class : Airport Service

4 StarCheck-In service
3.5 StarStandard of Priority boarding
4 StarArrival assistance
3 StarTransfer service and assistance
Arrival Lounge facilities and staff service
3.5 StarPriority baggage Delivery

Business Class Lounge

4 StarLounge comfort, ambience and natural daylight
4 StarSeat availability, comfort and privacy
3 StarWashroom and Shower facilities
3.5 StarCleanliness of lounge, washrooms / showers
3 StarHot and cold food options
3 StarQuality of lounge catering
4 StarLounge WiFi and internet options
4.5 StarStaff enthusiasm and attitude
4 StarStaff efficiency and problem solving skills
4 StarStaff friendliness and service hospitality
3 StarStaff language skills

Business Class : Onboard Product (short haul)

4 StarSeat comfort
4 StarComfort items : pillow, blanket etc
3.5 StarCleanliness of cabin, seats, panels
3.5 StarWashroom cleanliness and presentation
Inflight Entertainment
Onboard WiFi and internet connectivity
4 StarQuality of Onboard catering
3.5 StarNewspapers and Magazines

Business Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
4.5 StarEnthusiasm and attitude towards customers
3.5 StarInteraction with customers
4 StarCabin presence and attention through flight
4 StarFriendliness and service hospitality
3.5 StarResponding to customer requests
3.5 StarStaff Language skills
4 StarQuality consistency amongst staff

Economy Class : Airport Service

3.5 StarCheck-In service
4 StarBoarding efficiency
3.5 StarArrival assistance
3 StarTransfer service and assistance
4 StarStandard of baggage Delivery

Economy Class : Onboard Product (short haul)

3.5 StarSeat comfort
3.5 StarCleanliness of cabin, seats, panels
4 StarWashroom cleanliness and presentation
Inflight Entertainment
Onboard WiFi and internet connectivity
4 StarQuality of Onboard catering
3 StarNewspapers and Magazines

Economy Class : Cabin Staff (short haul)

4 StarTotal cabin service efficiency
3.5 StarEnthusiasm and attitude towards customers
3.5 StarInteraction with customers
4 StarCabin presence and attention through flight
4 StarFriendliness and service hospitality
4 StarResponding to customer requests
3.5 StarStaff Language skills
4 StarQuality consistency amongst staff


 
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