Skytrax Certified Airline Rating is the recognised global airline rating system that classifies airlines by the Quality of their front-line product and staff service standards. The Star Ratings are recognised as a global Benchmark of airline standards.
Certified Airline Rating covers all types of airline, from the largest global carriers to small, domestic only and low-cost airlines. The 5-Star Certified Airline Rating is the highest category quality ranking used to certify airline product and service standards, with this top tier status presently awarded to eight airlines.
Airline Ratings are determined through the Skytrax Audit system, and are not associated with any type of customer reviews.
The current Certified 5-Star Airlines in 2016 are ANA All Nippon Airways, Asiana Airlines, Cathay Pacific Airways, EVA Air Garuda Indonesia, Hainan Airlines, Qatar Airways and Singapore Airlines.
WORLD AIRPORT RATING
Skytrax World Airport Star Rating is the leading, professional Quality Benchmarking system that classifies and rates airports worldwide according to the quality of the Product and Service customer experience they provide to travellers. Airport Star Ratings are recognised as a global Benchmark of airport standards.
World Airport Ratings are based on a comprehensive study of almost 500 airport product and service items. Rating criteria includes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Service ratings covers both the official staff (immigration, police, security and customs), as well as more general airport staff in areas such shops, restaurants and cafes, help counters etc.
The prestigious 5-Star Airport rating is awarded to airports achieving the highest, overall Quality performance, and recognises airports providing excellent product facilities for customers, combined with highest quality airport staff service.
The airports currently ranked at the highest 5-Star Airport status are Hong Kong International Airport, Munich Airport, Seoul Incheon International Airport, Singapore Changi Airport and Tokyo Haneda International Airport.