South African Airways maintains 4-Star Airline ranking
March 12, 2015
South African Airways have been awarded the 4-Star Airline ranking for 2015 by Skytrax, the independent, global airline rating organisation. The 4-Star Airline ranking recognises continued quality improvement in South African Airways onboard product and service, and also reflects the continued improvements to the home base airport product and service levels at Johannesburg’s OR Tambo International Airport.
Edward Plaisted, CEO of Skytrax said: “South African Airways have maintained quality levels throughout what has been a difficult year for the airline, delivering world-class Product and Service standard to their customers, making this 4-Star Airline ranking well-deserved. The Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across both airport operations and the cabin experience, and this demonstrates that South African Airways passengers can look forward to a high quality of product and service. The Skytrax Ranking provides an accurate and independent guide for travellers around the world, and the 4-Star Airline status is a most respected category. South African Airways has been ranked a 4-Star Airline for a number of years, and we are delighted to see them be awarded with this status for 2015.”
South African Airways 4-Star ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the onboard and airport environments also being well ranked
Skytrax World Airline Rating, introduced in 1999, is the leading international Airline Rating system classifying airlines by the Quality of front-line product and staff service standards. World Airline Star Ratings are recognised as a global Benchmark of airline standards, developed through many years of professional experience and Skytrax unique knowledge of the world airline industry.
The Skytrax World Airline Rating is the global airline quality ranking programme that is applied through direct and professional analysis of Quality standards.