Royal Air Maroc certified as 4-Star Airline
June 17, 2015
Enjoy traditional Moroccan tea on Royal Maroc
ROYAL AIR MAROC has been awarded the 4-Star Airline certification by Skytrax, the world’s leading airline and airport rating agency, becoming only the second airline in Africa to achieve this status.
The 4-Star Airline Certification was presented to Mr Driss Benhima, the Chairman and CEO of Royal Air Maroc, during a ceremony held at the Paris Air Show on 16th June 2015.
Royal Air Maroc is the country’s flag carrier owned by the government of Morocco, with it’s main hub being Casablanca-Anfa Airport. The airline operates a fleet of 47 on mainly Boeing aircraft. The long haul fleet includes 2 recently delivered Boeing 787 Dreamliners, 4 Boeing 767-300ER and a single Boeing 747-400. Short and medium haul routes are mainly operated by RAM’s 36 Boeing 737 aircraft with 4 Embraer E190 also used.
Royal Air Maroc has embarked on an intensive project of quality development over the last 2 years and this has seen product and service standards improve significantly. The recent introduction of the Boeing 787 on long haul routes is a key milestone for the airline in terms of its fleet modernisation.
As a carrier mainly serving short haul / regional destinations across Europe, North and Central Africa the Star Rating assessment focussed a lot of attention on these routes. Standards of product and service across the regional network are a significant reason for the rating upgrade – customers in all cabins still receive complimentary meals and beverages, and customers at the front end of the aircraft still have access to a proper Business Class seat.
Staff service standards continue to improve and this will remain a significant focus for the airline throughout 2015.
Passengers can look forward to more changes in the coming months with a completely refurbished lounge being developed for Business Class and frequent flyer customers, as well as continued improvements to the airport infrastructure and processes – particularly looking at the transfer process in Casablanca.
Economy Class cabin on Boeing 787
BusinessClass cabin on Boeing 787
Economy Class meal
WORLD AIRLINE STAR RATING
Skytrax World Airline Rating is the leading international Airline Rating system classifying airlines by the Quality of front-line product and staff service standards. World Airline Star Ratings are recognised as a global Benchmark of airline standards, developed through many years of professional experience and Skytrax unique knowledge of the world airline industry.
Skytrax World Airline Rating is the only global airline quality ranking programme that is applied through direct and professional analysis of Quality standards.