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a 5-Star Airline

(right) Dr Vijay Mallya, Chairman & CEO Kingfisher Airlines

(left) Edward Plaisted, CEO, Skytrax


SKYTRAX have confirmed that Kingfisher Airlines has been Certified as a world 5-Star Airline for the 2010 ranking period.

Kingfisher Airlines has received another confirmation of its continued commitment to service excellence when the 5-Star ranking for the year 2010 was renewed by Skytrax.

Kingfisher Airlines was first conferred the “5-Star Airline Status” in March 2008. This highly recognized and prestigious award honors airline Product and Service Quality Excellence, and has been instituted by Skytrax, the world's leading, independent airline research and air travel information organization. It was awarded to Kingfisher Airlines for both domestic and international travel in Kingfisher First and Kingfisher Class.

Commenting on the decision to renew the 5-Star ranking bestowed on Kingfisher Airlines, Mr Edward Plaisted, CEO Skytrax, stated “The greatest attribute behind 5-Star status is an airline's ability to deliver the combination of Product and Service. We are focused on recognizing airlines whose staff deliver a true 5-Star standard of service delivery, both at the Airport and Onboard. The renewal of the 5-Star ranking to Kingfisher Airlines reaffirms its standing as the only airline in India – and one of only 6 airlines in the world - which has been awarded this status.”

5-Star Ranking is the 'ultimate' ranking awarded to airlines achieving the highest Quality performance. 5 Star status recognizes airlines at the forefront of product and service delivery achievement, that generally set trends to be followed by other carriers. This Ranking is assessed by Skytrax after detailed Product and Service standards analysis for each featured airline, and is not connected in any way to customer ratings gathered online on travel forums. A 5-Star ranking recognizes the highest standard of Product across the different quality assessment categories, and consistently high standards of Staff Service delivery in Onboard and Airport environments.

Dr Vijay Mallya, Chairman & CEO Kingfisher Airlines, said of this singular honor, “The renewal of the 5-Star rating confirms the fact that Kingfisher Airlines continues to be India’s favorite airline. Being recognized by Skytrax is an honor and we would like to thank our valued guests who chose to fly with Kingfisher Airlines! It is gratifying to see that our approach of providing our guests with a delightful and unique flying experience has been recognized.”

The verdict of the research summary from Skytrax states that the young airline that has already captured the hearts of millions of Indians has been developed around the ethos of delivering the highest standards of customer service - a very well balanced product is now in place for Indian domestic and international routes, and standards of service delivery are extremely well ranked.

The real winning factor for Kingfisher Airlines is the quality of service being provided to its guests. The Kingfisher Airlines staff delivers high standards of service efficiency, and in a sincere and charming manner that makes the airline stand out from the rest.

Kingfisher Airlines is one of just 6 airlines worldwide that currently meet the rigorous quality criteria which Skytrax set for this prestigious, top tier 5-Star airline ranking.

  Large format photo page

  View Kingfisher Airlines 5-Star Airline Ranking

  Read the latest Kingfisher Airlines passenger reviews

For information and further media products, please contact:

Mr Peter Miller
Director Marketing - SKYTRAX
Email :  miller@airlinequality.com




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