Heydar Aliyev International Airport awarded 5-Star Regional Airport Rating

May 7, 2018 Category:

Heydar Aliyev International Airport in Baku, Azerbaijan has been awarded the global 5-Star Regional Airport Rating by SKYTRAX, the international air transport rating organisation.


The 5-Star Regional Airport Rating is the highest mark of quality distinction that recognises top standards of Product and Staff service across the different assessment categories in the Airport environment. The 5-Star rating demonstrates that Heydar Aliyev International Airport is at the forefront in terms of service quality and consistency, together with product quality across the airport.

Edward Plaisted, CEO of Skytrax commented: “We congratulate Heydar Aliyev International Airport for this great achievement, with this 5-Star Regional Airport rating being a mark of quality distinction that recognises very high standards of front line product and service across the customer service categories. Heydar Aliyev International Airport management have worked hard over the last 3 years to deliver a customer experience that is now at the forefront of quality and consistency for a regional airport.”

The overall efficiency of processes and customer ease of use for departure, arrival and transfer is fundamental to any 5-Star airport – regardless of size – and these are all areas where Heydar Aliyev International Airport delivers at a very high standard. Immigration processing has recently been streamlined, with the new e-visa system cutting down on waiting times and paperwork needed at the border.

The airport’s “wow” factor is delivered through the impressive architecture, design and décor of the terminal, and the central showcase of this is the unique cocoon structure which accommodates the customer facilities and services.

Cleanliness, condition and presentation around the terminal performs close to Best Practice for most of the core customer contact points, and outside of Asia, these standards are amongst the finest one might expect to find. In recognition of the growing transfer traffic coming from the national carrier, Azerbaijan Airlines, Heydar Aliyev International Airport has introduced a range of recliner seating products and also increased and improved the in seat power facilities available to customers.

City connections are well organised with a direct express bus service to downtown Baku, as well as a range of taxi options. Sheraton Hotels and Resorts operate a 205 bed hotel within walking distance of the airport terminal, serving the needs of business and leisure travellers.

Heydar Aliyev International Airport

Heydar Aliyev International Airport

Heydar Aliyev International Airport

Heydar Aliyev International Airport

In 2017, Heydar Aliyev International Airport hit a new record, and 4.06 million passengers were served. It exceeded last year’s figure by 23 percent. A total of 55 airlines carried out regular and charter flights. Heydar Aliyev International Airport welcomed 8 new air carriers – Air Arabia, Wataniya Airways, ISR Air, Mahan Air, Jazeera Airways, IrAero, Ikar (PegasFly brand) and Azerbaijan’s first low-cost airline Buta Airways.

Skytrax completed the Quality Audit analysis at Heydar Aliyev International Airport in March 2018, examining in detail all product and service delivery areas across the terminal operational features.

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