Haneda Airport secures 5-Star Rating

August 18, 2015 Category:

Tokyo Haneda Airport achieves the highest global 5-Star Airport rating status for the 2nd consecutive year

Haneda International Airport in Tokyo has been awarded the highest 5-Star Airport quality ranking for the second consecutive year by Skytrax, the air transport rating organisation. This 5-Star Airport rating recognises the highest standards of Product and Service delivery across the Airport environment, and honours airports that are at the forefront for service quality and airport facilities and amenities provided to customers. Haneda International Airport is the only Japanese airport to achieve this top level, 5-Star Airport rating.

Tokyo International Airport Haneda handled 72.8 million passengers in 2014, and is ranked as the second busiest airport in Asia and the fourth busiest in the world.

Edward Plaisted, CEO of Skytrax said: “Haneda International Airport is again recognised for meeting 5-Star targets in terms of what an airport should do, namely to look after and satisfy customers. It delivers very consistent standards of service efficiency and consistency, it is clean and beautifully presented, and makes the process for both departing and arriving passengers as simple as possible. The domestic Terminals (T1 and T2) continue to set Best Practice levels for the quality of shopping and food and beverage outlets located landside, and the International Terminal has been further improved in the last 12 months with the opening of a Terminal Hotel, together with more shopping and food and beverage choices.”

The domestic terminals (Terminal 1 and 2) at Tokyo International Airport Haneda are operated by Japan Airport Terminal Co Ltd, with the international terminal being operated by Tokyo International Air Terminal Corporation. The airport is very popular with customers due to it’s close proximity to downtown Tokyo.

Terminal 1 and 2 are connected by an underground walkway, and there is also a free shuttle bus that operates between the Terminal 1 and 2 and the International Terminal. Tokyo International Airport Haneda will play a very important role in the future in furthering Japan’s development as a tourism-oriented nation and in strengthening air transport hub functions in Japan by making the most of the nation’s domestic air transport network.

World Airport Rating

Skytrax World Airport Star Rating is the leading, professional Quality Benchmarking system evaluating standards of front-line Product and Service quality for airports worldwide. Airports are Rated on the basis of a complex, multi-faceted Product and Service quality assessment system.

Airport Ratings are based on a comprehensive study of front-line airport product and service items. Criteria includes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Service ratings covers both official staff (immigration, police, security and customs), as well as more general airport staff (shops, restaurants and cafes, help counters etc).

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