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Airlines pass Skytrax 5-Star renewal audit with flying colours


 


Cathay Pacific Airways, Qatar Airways and Singapore Airlines pass Skytrax 5-Star Airline renewal audit and have rating confirmed for 2014

 
6 February 2014, London, United Kingdom
Skytrax announced today that three of the world's current 5-Star Airlines - Cathay Pacific Airways, Qatar Airways and Singapore Airlines - have all passed the renewal audit process, with their 5-Star rating now confirmed for 2014.

Speaking about the latest 5-Star Airline Certification, Edward Plaisted of Skytrax said: "the top level Quality Rating as a 5-Star Airline is only awarded to those airlines achieving the highest, overall quality performance, and it is great testament to each of these airlines that they have been able to maintain (and in many instances improve) the quality of product and customer service they offer to passengers. The airline industry is more competitive now than at any point during the last 15 years when Skytrax have conducted World Airline Rating, and we continue to set higher quality targets for 5-Star Airline approval to match this growth in quality improvement."

The 5-Star Airline Rating is not all about luxury or premium features that an airline offers. Whilst appreciating that airlines generate high revenue levels from premium First or Business Class customers and they have to look after this top end of the market, the Skytrax Ratings reflect that the largest percentage of an airline's customers are those travelling in the economy class seats. These customers don't get premium check-in services, they don't get fast tracked through airport processes, they don't get invited to enjoy a glass of champagne in a first class lounge - but they are the "majority" element, and their travel experience, enjoyment and comfort is of paramount importance in determining an airline's suitability for 5-Star rating.

Requirements to meet 5-Star Airline rating
Airline Star Rating criteria
 
  Cathay Pacific Airways passes Skytrax 5-Star Airline renewal audit - February 2014  
Cathay Pacific Airways 5-Star rating
 
  Qatar Airways passes Skytrax 5-Star Airline renewal audit - February 2014  
Qatar Airways 5-Star rating
 
  Singapore Airlines passes Skytrax 5-Star Airline renewal audit - February 2014  
Singapore Airlines 5-Star rating
 


 



For further information, please contact:

Mr Peter Miller
Director Marketing - SKYTRAX
Email :  miller@airlinequality.com


 





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