Home Page

Lufthansa's First Class product and service package achieves 5-Star Ranking

Lufthansa First Class

Lufthansa First Class is awarded the top-tier 5-Star Ranking by SKYTRAX

21st January 2013 - London, UK

In the latest Skytrax Star Ranking review, Lufthansa has been awarded 5-Star Ranking for it's First Class product and service package.

  Lufthansa Star Ranking details

On the ground, Lufthansa's dedicated Frankfurt First Class Terminal has scored 5-Star ratings across many of the assessment categories. At this First Class Terminal, customers are greeted by a personal assistant, who takes care of formalities for the journey -accompanying through security and checking in for the flight.

This exclusive lounge provides comfortable armchairs and sofas, relaxing chairs and quiet rooms with daybeds. There is a separate Cigar Lounge. Hot or cold meals are available from the buffet or from an la carte menu in the Wining & Dining Area, with cocktails and fine wines amongst an extensive selection of drinks. The lounge has several spacious bathrooms, offering high-quality toiletries, fluffy bathrobes and hand towels - you can also take a bath! Alongside free WLAN access throughout the First Class Terminal, there are office units available to work in.

Onboard the aircraft, the Lufthansa First Class cabin offers superb comfort, with ergonomically shaped, 5-Star ranked seats that convert into a fully flat, two-metre-long bed. At bedtime, you receive a turndown service with a high-quality pillow and a soft duvet.

Lufthansa inflight entertainment offers a comprehensive range of videos with movies in up to eight languages, numerous TV programmes, news and sports highlights, music magazines from around the world, CDs, audio books, radio stations, computer games, language courses and service information. An extensive and varied selection of newspapers and magazines is also on offer.

The First Class Onboard Dining experience offers collaboration with luxury hotel chains, serving delicious regional dishes, and fine wines to accompany them. Lufthansa's First Class Cabin Staff achieve a strong onboard service quality ranking, demonstrating considerable improvement during the past 12-months.

"The total package delivered in this Lufthansa First Class product and service across both airport and onboard experiences is now meeting a strong 5-Star standard, and that is why we are delighted to announce today the upgrading of Lufthansa to this small, but exclusive group of airlines that meet world-class, 5-Star standards for First Class air travel" said Edward Plaisted of Skytrax.

Lufthansa A380 First Class cabin

The luxurious comfort of Lufthansa's A380 First Class cabin

Follow SKYTRAX on Facebook  

   Follow the latest Star Ranking news

   News Story index



Please address all press and media enquiries to:

Mr Peter Miller
Director Marketing

E-mail: miller@airlinequality.com


back to top

| Home| Airline Reviews | Legal Notice | Advertise | Surveys | Site Search | Editorial Policy | Site Map | Contact Us | Testimonials | Links|

1999-2013  Copyright Skytrax