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South African Airways Certified as a 4-Star Airline in 2014

17th January 2014 - London, UK

South African Airways have been awarded the 4-Star Airline ranking for 2014 by Skytrax, the independent, global airline rating organisation. The 4-Star Airline ranking recognises continued quality improvement in South African Airways onboard product and service, also reflecting improvements to the home base airport product and service levels at Johannesburg's OR Tambo International Airport. The airline remains the only African carrier to achieve this high level, 4-Star Airline rating.

Edward Plaisted, CEO of Skytrax said: "South African Airways have both maintained and improved quality levels throughout the past year, and continue to delivering world-class Product and Service standard to their customers, making their 4-Star ranking well-deserved. The Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across both airport operations and the cabin experience. This 4-Star Ranking demonstrates that South African Airways passengers can look forward to a high quality of product and service. The Skytrax Ranking provides an accurate and independent guide for travellers around the world, and the 4-Star Airline status is a most respected category. South African Airways has been ranked a 4-Star Airline for a number of years, and we are delighted to see them retain this status for 2014."

Skytrax is the leading, independent authority on airline quality and assessment, and completed quality audit checks with South African Airways during 2013, examining in detail all product and service delivery areas across both international and domestic routes.

South African Airways 4-Star ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the onboard and airport environments also being well ranked

For further information, please contact:

Mr Peter Miller
Director Marketing - SKYTRAX
Email :  miller@airlinequality.com



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