11th December 2007 Kingfisher Airlines awarded official ranking status as a 5 Star airline

SKYTRAX have announced that Kingfisher Airlines Star Ranking status review has been completed, and the airline is set to receive the ranking status of a 5 Star airline.
 

A 5 Star Airline status is the "ultimate" ranking, awarded to airlines achieving the highest Quality performance. 5 Star status recognizes airlines at the forefront of product and service achievement, that generally set trends to be followed by other carriers, and recognises highest standard of Product and consistently high standards of Staff Service delivery in Onboard and Airport environments.

Commenting on Kingfisher Airlines 5 Star ranking, Skytrax CEO, Mr Edward Plaisted ..... "We congratulate Kingfisher Airlines in achieving this 5 Star Airline Ranking. This is no easy task, when looking at the rigorous and most exacting analysis of quality standards we apply to evaluation and Quality certification. This 5 Star ranking level is the ultimate mark of Quality an airline can achieve, and is demonstrative of the dynamic leadership and management at Kingfisher Airlines, which has enabled such a young airline to receive this most prestigious recognition of quality for it's front-line service and product standards."

Dr Vijay Mallya, the Chairman & CEO of Kingfisher Airlines ..... "I have personally ensured that every Kingfisher aircraft meets the global standards that I have set for myself in terms of safety and I am proud of our brand new fleet incorporating the latest technology available. I have instructed my crew to treat every guest in the same way as if they visited my home."

The Kingfisher Airlines "Guest Commitment" statement

"I understand that every time you choose Kingfisher Airlines, you are placing your confidence and trust in us - in our 'Product', our 'Service' and our 'People'. Your expectations from us are undoubtedly high and that's what keeps us continuously trying to improve ourselves.

The Guest Commitment Statement of Kingfisher Airlines is another step in making our flights a safe, pleasant and enjoyable experience based on our core values of 'safety', 'service', 'happiness', 'accountability' and 'teamwork'.

It contains specific, voluntary 'Service Commitments' and addresses all areas of your travel experience - starting from making a reservation to deplaning at the final destination and beyond. These statements reflect our vision, "The Kingfisher Family will consistently deliver a safe, value based and enjoyable travel experience to all our Guests", and demonstrates our commitment to making your flight an experience that could only be summed up by the words: The Kingfisher Experience .

It is our continuous endeavour to meet and exceed our Guest's expectations."

Dr Vijay Mallya

Chairman & CEO

Kingfisher Airlines

About 5 Star Airlines
 

Star Ranking levels applied to airlines throughout the world reflect the standards of front-line Product and service delivery standards being delivered to their customers. Introduced across the airline industry by Skytrax Research in 2000, the World Airline Star Ranking Programme is the most respected and recognised programme of quality evaluation for this specialist market.

The 5 Star Airline status demonstrates to an airline's  customers, staff, shareholders and investors, that the airline has made a real and lasting commitment to achieving service excellence.

The standards that must be met to achieve 5 Star Airline status set an airline apart from the competition - as well as providing a powerful third party testimonial about front-line standards, and demonstrates a true dedication by the airline towards delivering world class service and support.

In 2007, the exclusive 5 Star Airline group includes just five other airlines - Asiana Airlines, Cathay Pacific, Malaysia Airlines, Qatar Airways and Singapore Airlines.

5 Star Certified Airlines are subjected to the most rigorous and demanding Quality inspection / evaluation across all areas of their front-line Product and Service standards.

The Professional Quality Audit evaluations that form part of the Quality Certification process, incorporate over 750 aspects of product and service quality measurement.


ABOUT SKYTRAX

Established in 1989, Skytrax are the leading Quality advisors to world airlines and airports. Skytrax operate the Airline Star Ranking and Quality Certified Airline programmes, having the most experienced, independent and detailed knowledge of this specialist market.

Press and Media enquiries should be directed to:

Mr Peter Miller
Director Marketing - SKYTRAX
Email :  miller@airlinequality.com