December 2012 - London, UK
The Official Skytrax Airline Star Ranking programme is the Quality Analysis system that ranks airline product and service standards worldwide, with professional evaluation
conducted by Skytrax airline audit specialists. Before a Star Rating level is awarded, SKYTRAX conduct a detailed Quality analysis across more than 800 different areas of product
and service delivery for an individual airline.
Commenting on changes in Star Ranking Awards to be made in early 2013, Edward Plaisted of Skytrax said:
"At the very top end of the Quality scale is the 5-Star Airline category, and at this time we are currently expecting to add one more airline
into this top group. The standards required to meet the 5-Star Airline award are very demanding, and we know that it is a double-edged responsibility when we
make such a 5-Star award. We need to have total confidence that airlines are able to deliver to our 5-Star quality levels on a consistent basis, because of the inferred
trust that many customers place in our ranking when they select an airline based on it's Star Ranking level."
Check the 5-Star Airlines
"We also currently have two 3-Star Airlines which we expect to see awarded the 4-Star Airline classification in the early part of 2013, and have decided an upgrade of
a 2-Star Airline to the 3-Star Airline category from 1st January 2013", added Plaisted.
The Airline Star Ranking programme operates a continuous policy of internal review within Skytrax, and further details of planned changes and potential Star Ranking upgrade
items will be published during January 2013.