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PASSENGER POLL RESULTS : SEPTEMBER 2009 |
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Every month, Skytrax conduct a wide range of online Passenger polls,
now attracting more than 450,000 responses per monthly period.
On this page, you will find the results for Passenger polls conducted this
month.
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SEPTEMBER 2009 - PASSENGER POLL RESULTS |
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1. Do smaller airlines offer a better "quality" of customer service ?
(100,658 responses :
September 2009) |
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Yes |
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57% |
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No |
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43% |
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2. Should full-service carriers stop trying to mimic low-cost airline add-on tactics?
(98,443 responses :
September 2009) |
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Yes |
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89% |
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No |
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11% |
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3. Do you find security screening standards to be inconsistent at different airports?
(119,462 responses :
September 2009) |
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Yes |
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93% |
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No |
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7% |
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4. Do airlines pay enough attention to cabin hygiene in their cleaning procedures?
(101,337 responses :
September 2009) |
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Yes |
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65% |
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No |
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35% |
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4. Would you be concerned about passengers using "smokeless" cigarettes during your flight?
(116,825 responses : September 2009) |
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Yes |
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87% |
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No |
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13% |
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4. Have you noticed airlines cutting back on product standards in recent months?
(99,884 responses : September 2009) |
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Yes |
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95% |
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No |
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5 % |
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