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WORLD AIRLINE & AIRPORT QUALITY ADVISORS

 
 
 

SKYTRAX RESEARCH are the leading research Advisors to the world airline and air transport industry. Established in 1989, it is a private company, based in London, UK.





The Skytrax team of multi-discipline aviation specialists possess the most extensive knowledge of today's air travel industry.  We have worked with more than 225 airlines, 72 airport operators and many other travel businesses during the past 19 years - adhering strictly to the company mission "without fear or favour". 

Skytrax provide multi-disciplined, specialist Air Transport Product and Service research capabilities to airlines, airport operators and associated travel suppliers across the globe - providing an unrivalled level of experience and expertise in these very specialised markets.


AIRPORTS

AIRLINES

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Quality Competitive Performance Audits

Quality Competitive Performance Audits

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Customer Satisfaction Surveys

Quality Rating & Certification

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Market Intelligence Research

Service & Product Audit

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Customer Service Benchmarking

Product & Service Development

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Handling Agent Auditing

Advertising & Brand Tracking Research

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Quality Rating & Certification

Specialist Consumer Surveys

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Global Airport Ranking

Alliance Airline Standards Benchmarking



Major research products from Skytrax Research include Competitive Performance Audits, and annual global research studies including :


 AIRLINES - First, Business and Economy class Surveys

 AIRLINES - Passenger Satisfaction Surveys

 AIRLINES - Airline Quality Ranking & Certification

 AIRPORTS - Airport Quality Benchmarking

 AIRPORTS - Airport Customer Satisfaction Survey



Custom research studies cover many areas of the air travel industry, including:

 Competitive Performance Audits / Quality Benchmarking

 Product Design & Service Development Programmes

 Product Value  .v. Cost Satisfaction analysis 

 Worldwide Customer Experience / Satisfaction Research

 Brand Evaluation / Brand Awareness studies


For further details, visit the   SKYTRAX Corporate website




 

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