Our team of multi-discipline aviation specialists possess the most extensive knowledge of today's air travel industry.  SKYTRAX have worked with more than 225 airlines, 72 airport operators and many other travel businesses during the past 19 years - adhering strictly to the company mission "without fear or favour". 

SKYTRAX provide multi-disciplined, specialist Air Transport Product and Service research capabilities to airlines, airport operators and associated travel suppliers across the globe - providing an unrivalled level of experience and expertise in these very specialised markets.

Major research products from Skytrax Research include Competitive Performance Audits, and annual global research studies including :

 AIRLINES - First, Business and Economy class Surveys

 AIRLINES - Passenger Satisfaction Surveys

 AIRLINES - Official Airline Quality Ranking & Certification

 AIRPORTS - Airport Quality Benchmarking

 AIRPORTS - Airport Customer Satisfaction Survey

Custom research studies cover many areas of the air travel industry, including:

 Competitive Performance Audits / Quality Benchmarking

 Product Design & Service Development Programmes

 Product Value  .v. Cost Satisfaction analysis 

 Worldwide Customer Experience / Satisfaction Research

 Brand Evaluation / Brand Awareness studies

For further details, visit the   SKYTRAX Corporate website

To obtain further information about the Skytrax services, please contact us in the first instance by using our

 Feedback Page

or send an email to Peter Miller (Director Marketing) : 

 miller@airlinequality.com