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WORLD AIRLINE & AIRPORT QUALITY ADVISORS |
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SKYTRAX RESEARCH are the leading research Advisors to the world airline and air transport industry.
Established in 1989, it is a private company, based in London, UK.
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The Skytrax team of multi-discipline aviation specialists possess the most extensive knowledge of today's air travel industry.
We have worked with more than 225 airlines, 72 airport operators and many other travel businesses
during the past 19 years - adhering strictly to the company mission "without fear or favour".
Skytrax provide multi-disciplined, specialist Air Transport Product and Service research capabilities to airlines, airport operators and
associated travel suppliers across the globe - providing an unrivalled level of experience and expertise in these very specialised markets.
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AIRPORTS |
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AIRLINES |
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Quality Competitive Performance Audits |
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Quality Competitive Performance Audits |
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Customer Satisfaction Surveys |
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Quality Rating & Certification |
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Market
Intelligence Research |
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Service
& Product Audit |
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Customer Service Benchmarking |
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Product
& Service Development |
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Handling
Agent Auditing |
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Advertising
& Brand Tracking Research |
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Quality Rating & Certification |
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Specialist Consumer Surveys |
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Global
Airport Ranking |
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Alliance
Airline Standards Benchmarking |
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Major research products from Skytrax Research include Competitive Performance Audits, and
annual global research
studies including :
AIRLINES
- First, Business and Economy class Surveys
AIRLINES - Passenger Satisfaction Surveys
AIRLINES - Airline Quality Ranking & Certification
AIRPORTS - Airport Quality Benchmarking
AIRPORTS - Airport Customer Satisfaction Survey
Custom
research studies cover many areas of the air travel industry, including:
Competitive Performance Audits / Quality Benchmarking
Product Design & Service Development Programmes
Product Value .v. Cost Satisfaction analysis
Worldwide Customer Experience / Satisfaction Research
Brand Evaluation / Brand Awareness studies
For further details, visit the
SKYTRAX Corporate
website
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