Vietnam Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 509 reviews
5/10
3 star Skytrax Rating
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3/10

"This is not a good experience"

Review by (United States)

We pay for a business class experience with Vietnam Airlines, however we received the worst reception out of all the airlines we fly. As we walked into the business lounge, the staff there was sleeping. When entering the lounge, there were children running and screaming, using the chairs as their personal play area. While The adults were yelling across the room about their daily life. People throw trash on the floor. This is not a good experience from an airline that promises the world.
AirportDa Nang Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

Frequent Flyer - Ho Chi Minh City Airport

Review by (Vietnam)

This lounge provided a good quality of food as well as beverage. The internet connection is fine. Although there are no shower, there is a the washroom. The staff is friendly. I think Vietnam Airlines should upgrade their lounge with showers in order to improve the guest's experience.
Lounge NameFrequent Flyer
AirportHo Chi Minh City Airport
Type Of LoungeFrequent Flyer
Date VisitMay 2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

Vietnam Airlines Business Class Lounge - Hanoi Airport

Review by (United Kingdom)

The lounge is pretty good. It's clean the food is OK There is a well stocked bar WIFI shower not over crowded - everything you want really. I've been in there 3 or 4 times and it's been fine - no complaints.
Lounge NameVIETNAM AIRLINES BUSINESS CLASS LOUNGE REVIEW
AirportHanoi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

Vietnam Airlines Domestic Business Class Lounge - Ho Chi Minh City Airport

Review by (Vietnam)

Actually it was so bad today it was more pleasant sitting outside in the general terminal. Apart from the horrible interior design the place was filthy tables not wiped food scattered over the floor stained carpet - it was just too disgusting to sit in. Vietnam Airlines is getting slack and this is an unacceptable example of it here.
Lounge NameVIETNAM AIRLINES DOMESTIC BUSINESS CLASS LOUNGE REVIEW
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

Vietnam Airlines Business Class Lounge - Hanoi Airport

Review by (New Zealand)

This lounge is in the new part of the airport (not the main Business Class lounge in the older part of the terminal). We were the only people in there apart from staff and it would have to be the worst lounge we have ever experienced. The food looked as if it had been there for hours and was all dried up and only luke warm. The staff were only interested in helping themselves to food and drink and as soon as they got back into their office they microwaved all the food they took because it wasn't warm enough. They weren't the least bit interested in us and we couldn't believe the poor attitude they had.
Lounge NameVIETNAM AIRLINES BUSINESS CLASS LOUNGE REVIEW
AirportHanoi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Vietnam Airlines Business Class "orchid" Lounge - Ho Chi Minh City Airport

Review by (France)

Some food available - noodles curry some snacks in wrappers. Extensive soft drinks 4 types of wine (2 almost completely undrinkable) and many choices of beers. Good wifi comfortable chairs and not overcrowded. No showers available. Overall this is a pretty basic lounge and none of the food or beverages on offer really interested me but it was a pleasant enough place to spend a six hour layover - showers would have been nice.
Lounge NameVIETNAM AIRLINES BUSINESS CLASS "ORCHID" LOUNGE REVIEW
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

Vietnam Airlines Business Class Lounge - Ho Chi Minh City Airport

Review by (Australia)

Slightly shabby and old style chairs no showers for those coming off overnight flights. Food not enticing who eats partly cooked carrots? A curious mix of Asian and western foods meant that for the most part little appealed . The mouse baits visible in front of the plate glass window are not a good look. Staff tried to please but often misunderstood the question. Internet worked well unlike the Hanoi business lounge a month earlier . Charging iPad and iPhones possible at one location. Seemed to be a lot of staff doing nothing behind the bar counter.
Lounge NameVIETNAM AIRLINES BUSINESS CLASS LOUNGE REVIEW
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Vietnam Airlines Business Class Lounge - Ho Chi Minh City Airport

Review by (Australia)

Business class lounge was clean reasonable selection of cold and hot. Average selection of spirits and wine. Good wifi no showers but clean toilets and massage chairs with good view of tarmac.
Lounge NameVIETNAM AIRLINES BUSINESS CLASS LOUNGE REVIEW
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

Vietnam Airlines Business Class Lounge - Hanoi Airport

Review by (Vietnam)

The lounges are well equipped with soft drinks beer snacks hot dishes (but mainly very boring industrial food no tasty real food). Nice seating. I once spotted rats in the domestic lounge in Hanoi and heard from others that they are pretty frequent. Lounge in Hue have water all over the floors when rains are hefty. Internet free and works with fairly high speed. Nice smokers’ rooms. No showers except in the international lounges and of very poor quality.
Lounge NameVIETNAM AIRLINES BUSINESS CLASS LOUNGE REVIEW
AirportHanoi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

Vietnam Airlines Golden Lotus Business Class Lounge - Ho Chi Minh City Airport

Review by (Germany)

Nice and quiet lounge with a good view to the apron. Excellent choice of food and beverages. Free Wifi is also available.
Lounge NameVIETNAM AIRLINES GOLDEN LOTUS BUSINESS CLASS LOUNGE REVIEW
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no