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Vietnam Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 13 reviews
5/10
3 star Skytrax Rating
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9/10

"provide good views"

(Denmark)

Domestic Lounge is old, but quite efficient and provide good views, hot food, snacks, and drinks though no spirits nor wines. Onboard, the A321, the business class seats were providing full comfort. Cold snacks, beers, and sparkling sodas provided. Priority luggage, boarding, shuttle, and check-in lanes provided professionally for business class passengers. Miles for my Flying Blue were inserted the following day.
Lounge NameLotus Lounge
AirportHanoi Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"new lounge is excellent"

(Ireland)

Visited the new Vietnam Airlines lounge in the new terminal at Hanoi airport. The new terminal is really great, with a modern and airy feel and as of yet, not too many people. The new VN lounge is also a comfortable space with a variety of seating and decent food and beverages. There was a manned bar with a good collection of spirits, however, the barman was far from knowledgeable about his trade. There was also a number of self-serve fridges of soft drinks and local beers. Food contained a number of hot options including fried rice, fried noodles, pasta and various dim sum and Vietnamese spring rolls. Food quality okay but not spectacular. There was also a make your own Pho station which was quite good. I took a shower and there was about 4 or 5 shower units which were quite good and clean. My only complaint was that towards the end of the night, VN has a number of long haul departures which means the lounge gets very full, so if you get a good seat, hold onto it. Overall, the new lounge is excellent.
AirportHanoi Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"seats are plenty and comfortable"

(United States)

In the old Da Nang airport, the Vietnam Airlines business class "lounge" was an area in the main waiting room set off by a series of planters. The business (and first) class lounge in the new airport is outstanding. Its seats are plenty and comfortable. Its selection of Vietnamese and western food and drink was good. Two monitors showed arrivals and departures. The smoking "section" for the airport was in the open, just outside the door to the business class lounge.
AirportDa Nang Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"This is not a good experience"

(United States)

We pay for a business class experience with Vietnam Airlines, however we received the worst reception out of all the airlines we fly. As we walked into the business lounge, the staff there was sleeping. When entering the lounge, there were children running and screaming, using the chairs as their personal play area. While The adults were yelling across the room about their daily life. People throw trash on the floor. This is not a good experience from an airline that promises the world.
AirportDa Nang Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"this lounge provided a good quality of food as well as beverage"

(Vietnam)

This lounge provided a good quality of food as well as beverage. The internet connection is fine. Although there are no shower, there is a the washroom. The staff is friendly. I think Vietnam Airlines should upgrade their lounge with showers in order to improve the guest's experience.
Lounge NameFrequent Flyer
AirportHo Chi Minh City Airport
Type Of LoungeFrequent Flyer
Date VisitMay 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"The lounge is pretty good"

(United Kingdom)

The lounge is pretty good. It's clean the food is OK There is a well stocked bar WIFI shower not over crowded - everything you want really. I've been in there 3 or 4 times and it's been fine - no complaints.
AirportHanoi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"it was more pleasant sitting outside in the general terminal"

(Vietnam)

Actually it was so bad today it was more pleasant sitting outside in the general terminal. Apart from the horrible interior design the place was filthy tables not wiped food scattered over the floor stained carpet - it was just too disgusting to sit in. Vietnam Airlines is getting slack and this is an unacceptable example of it here.
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the worst lounge we have ever experienced"

(New Zealand)

This lounge is in the new part of the airport (not the main Business Class lounge in the older part of the terminal). We were the only people in there apart from staff and it would have to be the worst lounge we have ever experienced. The food looked as if it had been there for hours and was all dried up and only luke warm. The staff were only interested in helping themselves to food and drink and as soon as they got back into their office they microwaved all the food they took because it wasn't warm enough. They weren't the least bit interested in us and we couldn't believe the poor attitude they had.
AirportHanoi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"it was a pleasant enough place to spend a six hour layover"

(France)

Some food available - noodles curry some snacks in wrappers. Extensive soft drinks 4 types of wine (2 almost completely undrinkable) and many choices of beers. Good wifi comfortable chairs and not overcrowded. No showers available. Overall this is a pretty basic lounge and none of the food or beverages on offer really interested me but it was a pleasant enough place to spend a six hour layover - showers would have been nice.
Lounge NameOrchid
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Slightly shabby and old style chairs"

(Australia)

Slightly shabby and old style chairs no showers for those coming off overnight flights. Food not enticing who eats partly cooked carrots? A curious mix of Asian and western foods meant that for the most part little appealed . The mouse baits visible in front of the plate glass window are not a good look. Staff tried to please but often misunderstood the question. Internet worked well unlike the Hanoi business lounge a month earlier . Charging iPad and iPhones possible at one location. Seemed to be a lot of staff doing nothing behind the bar counter.
AirportHo Chi Minh City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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