United Airlines

Tired in need of a paint job. We find a comfortable seat then head to the food - very limited nothing to qualify for a morning meal but automatic beer glass fillers. After searching we discover another corner with some more food but not much - limited cereal biscuits a soup no toast or sandwiches In the toilets and NO amenities - no toothbrushes no combs no shave no towelettes the room is dirty. The flight board shows only UA flights (about A3 size screen) - useless to others whose airline has paid for use of lounge!

Very small and crowded lounge downstairs near gate D8. Packed most of the time line at the bar was 3 deep and wi-fi was practically non-existent. A real dump compared to the United lounges at Newark or Houston. United should be ashamed of themselves.

I used a one-time United Club pass issued as a credit card promotion to get in. I can't believe people would pay several hundred dollars a year for access. Food was nearly non-existent. The offerings were limited to a bowl of apples one flavor of yogurt cereal and a handful of shriveled miniature bagels that looked like they'd been recycled from the previous day. Juice was available only upon request at the bar (tips appreciated). Although the club provides wi-fi service it was not working when I was there. Only a few of the seating locations had access to electrical outlets. On the plus side the club was quiet probably because so few bother to use it.

I have visited this lounge 3-4 times a year over the last 5+ years. I can truly say that this is the dirtiest United Club I have ever visited. The carpet (a cheap item to change) looks like livestock have been housed in the place. The men's bathroom has been out of order for 2 of my last four visits; the attendant instructed me to use the TAM lounge which required another check-in. The Internet is open without pesky log-in requirements but it is very very slow. The lounge is very busy from 8-10 so maybe the space simply cannot accommodate the traffic. I noted another comment that the lounge does not have adequate staffing so the tables when I get there are covered with empty glasses/dishes. Seems to me that United could do a lot better than this.

Upon walking into the United Club Lounge at Chicago's O'Hare Terminal B (nearest B18 gate) this past Sunday it was the most reminiscent of a cold steely operating room at a major hospital rather than an airport lounge. Upon reaching the bottom of the escalator to the reception desk you could find a rather cold grey holding room with straight back chairs (none in leather) and utilitarian lighting. It looked like cheap IKEA furniture and fixtures filled the room. The most depressing lounge I have ever entered in the world and it just goes to show United never cared about it's elite customers and destroyed Continental's customer perks and more comfortable lounges. It was obvious to me every last penny was pinched at the frequent flier's expense. I left after a while to try the other lounge at B8 area and it was the same depressing room I experienced at the other end. Both expresso/cappuccino machines were broken and the bartenders had to be called from behind the wall to get a drink. Very depressing cheap bland lounges that felt like nothing more than gate-side seating in a large room behind a door. Shame on United.

I was in for a shock when I entered the United Lounge in LAX expecting to take a nice shower after a long flight from New Zealand. No showers! No food just a few snacks - carrots/ranch snack mix choc raisins bad cheese/crackers and a choice of two wines. I asked for a Sauvignon Blanc and was told that would cost "extra". The lounge was spacious and wifi worked ok. Magazines were promotional material but complimentary newspapers.

Can't believe that this is a business class lounge! Peanuts carrots and some plastic covered cheese are all they serve. Some beer and wine are free but others cost. Pathetic!

There are various signs posted all over the lounge about excusing their appearance while they upgrade the lounge however this is simply not good enough taking away from the tired interior the badly stained carpets and unpleasant damp smell this lounge is probably the worst I have ever visited every empty surface was littered with dirty dishes rubbish and discarded newspapers. A welcome change was the sight of some food sadly the sandwiches were stale. The internet while free was painfully slow the desk agent spoke only with eye contact. If you have the option take the short (5mins) to terminal 2 and use either the Smiles or AA clubs.

United Lounges are just sad. The Red Carpet Club is used for International Business. There is almost no food. The check-in staff was positively rude and unhelpful with long lines to get into the lounge. In the First Class Lounge the two staffers were typing typing typing. They were nice but not knowledgeable or helpful. First Class Lounge is like the business lounge but more empty and with slightly more food and drink available but certainly nothing impressive.

Visited with my Priority Pass membership (not available to PP Select members) staff friendly enough visited the lounge in Terminal Very large up the escalator to the main level plenty of seating options including the bar work space areas TV theatre. Continued up to the next level much quieter however there is no bar on the upper level just self serve water and coffee. Soft drinks are only available (complimentary) via the bar service despite feeling slightly pressured to tip for my 5 cents worth of soda I did not. The food sorry snacks as is typical of United Clubs is poor - a selection of crackers with cheeses carrots fruit nuts etc. The best thing about this lounge for me was the availability of showers since I had a 5 hour layover here it was very welcome indeed. Wifi is free and no registration or codes were required.