United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 222 reviews
4/10
3 star Skytrax Rating
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4/10

"facility is very clean"

(United States)

The United Club locations in Houston are actually pre-merger Continental President's Club locations. The facility is nice with over sized leather chairs in addition to traditional bar seating. The facility is very clean and still looks rather new although it's probably close to 10 years old. The third level has a smaller seating area but can be a nice get away from the busy setting on the second floor. My main complain about the United Club is the lack of food options and the tiny glasses used for sodas. Crackers and cheese really aren't worth the $400 yearly membership fee.
AirportHouston Hobby Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"very friendly and attentive staff"

(United States)

Very friendly and attentive staff. A variety of seating options. Quiet. Fantastic view of the tarmac. Rated the bar/beverages a 4 compared to lounges generally but for an airport of this size the bar offerings are excellent. Typical United snacky food: carrots and dip cheese and crackers apples snack mix etc. Really like this lounge.
AirportSan Diego Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes
4/10

"nice view from that lounge"

(Canada)

Nice view from that lounge toward the city. Not that much food (that's United) nice bar with even single malt scotch (5$ for a single malt 16 year!). Pretty comfortable.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"no problem to find a calm spot"

(Canada)

Pretty crowded due to a lot of delay and missed connections all around. Anyhow no problem to find a calm spot. Transfer staff in the lounge really helping everybody while keeping their cool and calm.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"miserable selection of snack foods"

(Thailand)

Miserable selection of snack foods. Many chairs are worn through. Automatic sinks in the washrooms don't function properly. WIFI is the slowest I've encountered at any airline anywhere in the world. I've passed through this lounge regularly over the past 5 years when flying Singapore Airlines or Thai Airways and its exactly as I encountered it the first time only older and more threadbare.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"previous reviews are accurate"

(United States)

Previous reviews are accurate. Limited offerings but still had to wait in long line to get a glass of water and a cup of coffee. Crowded dirty unpleasant staff. Coffee was excellent though.
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
2/10

"had no seats available"

(United States)

Visited two lounges at O'Hare because of flight gate changes. One had a few free seats the other had no seats available. Food and drinks are a disgrace. Restrooms while clean are sub-standard.
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"overall a pleasant experience"

(United States)

Had a 4-hour layover in San Francisco and since I was connecting to a PS flight to JFK flying in Business Class I was granted free access to the United Club in Terminal 3. Reception was fast easy and the ladies were friendly enough. The entrance was grand and was welcoming. The lounge itself is of decent size the views of the runway are amazing and there were a decent amount of seating. Not the newest lounge but it was cozy enough. However as I've read before the food choices is a total disappointment. But I had bought my own food from the food court knowing this. There were some fruits crackers chips and some soda fountain and coffee machine. The soda tasted watered down but cappuccino was pretty decent. Free WiFi worked well and was fast had a nice seat with a powerport next to it by the window so overall a pleasant experience not the best lounge I've been but can't complain really.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"very small and dated furniture"

(United States)

Of all United Clubs I've visited this lounge is probably the best. Very small and dated furniture but because it is tucked away in the International Terminal and services only one flight the crowds are small. Full breakfast served with juice quiche sandwiches wraps yogurt hot soup and full bar. All complimentary. If the domestic United Clubs took a tip from this small United lounge overseas the United Club would be much more on par with the service of other international carriers.
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"furniture is outdated and uncomfortable"

(Canada)

The furniture is outdated and uncomfortable. The snacks are inadequate and club members are charged for alcohol. This lounge is absolutely horrible!
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no