Thai Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 131 reviews
4/10
4 star Skytrax Rating
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6/10

"comfortable place to wait"

(Australia)

A spacious lounge with reasonable WiFi access. The lounge is before the final security check and this is its biggest problem because there is no priority for Business Class passengers at security. The food is fairly limited. I wanted to eat as I had been told that I may not get a meal on the flight (I was a last minute joiner). It was a comfortable place to wait for a flight.
AirportKathmandu Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"luxurious experience"

(Hong Kong)

Normally, passengers are escorted to this lounge. The spa is opposite the lounge. Thai Airways first class passengers are treated with one hour free massage. Food available in buffet style, or made to order. The staff are very attentive. Huge toilet showers are available, so are the very welcoming cozy sleep room if you want to crash for a few hours in private and comfort. The lounge is peaceful and quiet. I am very impressed with the beautiful interior, personal service with warmth and the spaciousness. Thai Airways pulled their best resources to make this a wonderful place, and an unforgettable luxurious experience.
Lounge NameRoyal First Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Date VisitOctober 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"has a lot of seating"

(United Kingdom)

The Thai Airways lounge is spacious and is easy to locate on 2nd level at terminal two. It has a lot of seating and facing the tarmac which offers a nice view. Food option is average, with 2 or 3 choices of hot dishes. I guess because it is only open for TG flights (2 a day I think), no need for a huge offering I suppose. Still, it offers a nice peaceful place to wait for one's flight.
Lounge NameRoyal Silk
AirportKLIA Kuala Lumpur Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"terribly bad WIFI service"

(Norway)

The lounge is okay with one exception - terribly bad WIFI service. The service really only works very close to the entrance. They have a very complex username/passwd system that essentially is broken. On most devices you simply never get the page where you should enter the login information. Browsing leads to connection failed messages etc.
Lounge NamePremier Lounge
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"everything worn out"

(France)

Thailand is the country in the world where the service is always the best as truly part of the culture (I've been to Thailand for 40 years!) but Thai Airways has totally forgotten that. Everything worn out (and by the way their domestic lounge is even much worse), food terrible (and I love Thai food), choice of drinks very limited (not one single wine but I was told by the staff that I could get some from another of their business lounge located 900 meters walk away) and staff barely polite. Thai Airways used to be a good airline but now it's a shame for it's wonderful country.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"it keeps going downhill"

(Canada)

I have been using this lounge for 7 years now and it keeps going downhill. The furniture is the same as it was when the lounge opened. There has been no upkeep. The food is very average. A few hot snacks like dim sum, and cold tiny sandwiches. There was one juice with no sugar, apple juice. no alcohol or beer. In the toilets the handle is broken off and the door is scratched and in poor condition. I will just stop using the lounge and wait at the gate from now on or go to a restaurant. It is somewhat depressing in there.
Lounge NameDomestic Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff were very professional"

(Taiwan)

The staff were very professional and accommodating however the food and the items on offer were largely unappetizing. The lounge was clean but the facilities were quite crowded because of the sheer number of airlines who use the lounge with Thai.
Lounge NameRoyal Silk
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge was overcrowded"

(Norway)

We were lucky to get there early (around 7pm) so we got the good seats. After about one hour the lounge was overcrowded. It felt like sitting at the gate with kids running and screaming and lots of people standing waiting for available seats. The food is not impressive at all. The drinks is low average (beer coke and waters). Its a bar at the opposite end with 2-3 wines and some drinks. Wifi works well. Staff is good and trying to accommodate. The restrooms are OK. Across the hallway (concourse D) is the Spa. This is very nice and quiet - great free foot massage / neck massage for business class (more options for first). In all fairness I believe this lounge would be a lot better to visit morning or mid day when less people. Overall it is better at the lounge than outside so I will recommend it.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"gone down tremendously"

(United States)

Used this lounge as a Qatar Airways customer - Thai Airways seems to be having serious financial issues and the quality of their lounges in Bangkok have gone down tremendously over the past two years. In this instance the lounge was grossly overcrowded with many airlines passengers. There were literally no seats available when I entered and I am writing this review standing up hoping for a seat. The beverage selection was average and the food selection well below average. The staff tried to help and were cheerful but were facing a much bigger crowd than the lounge was designed to handle or than the number of personnel could handle. Because of the big crowd the lounge bathrooms were rarely available and the general cleanliness was not good. I assume this is all a reflection of Thai Airways trying to rent out as many seats as possible in their lounge but I will not fly Qatar from Bangkok if the lounge situation does not improve.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"nice and spacious"

(Denmark)

Nice and spacious. On a Friday noon we were at no time more than 5-6 travellers in the lounge. The selection of food changes at 11 am from breakfast to lunch setting. The presentation was nice and the quality was ok. The champagne was very "brut". Considering that CDG is no home base for any Star Alliance airline it is a nice and comfortable lounge to wait in and even with a limited view to the runways.
Lounge NameStar Alliance
AirportParis CDG Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes