Thai Airways

Thai Airways use the SAS lounge at T3 Heathrow which is quite big split over two floors with views out towards the runways. The seating varies from comfortable armchairs to bar stools, there are also segregated rooms for business use and a children's area. Lots of computer stations on the ground floor with a decent snack bar and a good choice of wines beer and soft drinks. Upstairs each seating area had power points and wifi available to connect laptops plus another snack bar with a selection of food and drinks available including draught beer on tap. The staff did the job but not much interaction with the passengers washrooms clean and tidy and overall ok for a short visit but would not want to be there on a long delay.

We had the misfortune to visit the Alitalia Lounge which Thai Airways use in Rome. This would have to be the worst Business Class Lounge we have ever experienced. There was nowhere to sit when we first arrived even though I have to use a stick. When I finally found somewhere to sit the cream lounge chairs were filthy. The floor looked like it needed a good clean also. There was no food except peanuts and tiny biscuits. There were no clean glasses. Eventually some dried out sandwiches arrived which vanished as quick as they came. The staff gave the impression they did not want to be there and on the whole it was a very unpleasant experience. Is this the best Thai Airways can offer their loyal Business Class Passengers?

The lounge is a reasonable size for the number of passengers but can get quite busy. The layout is not bad but not the best compared to other lounges at the airport. Food is quite limited but the drinks available are plentiful and varied. The toilets and showers were modern and clean but no toiletries supplied staff seemed hard working and friendly. Overall not a bad lounge for a short stay but would not like to be there on a long flight delay.

The main lounge is quite large with plenty of seating but a little bit tired and worn the other smaller business lounge is more comfortable with a good selection of food and variety of drinks on offer. Staff very friendly and willing to help washrooms and shower kept in good order but can get very busy at certain times.

Relatively simple functional lounge. Seats are comfortable' however the lighter colour ones are prone to staining. No sofas/couches. Food options are mainly for the Asian market (to be expected in Hong Kong) so doesn't leave much for western tastes particularly at breakfast. Nice and quiet on a Sunday morning as not many TG flights and I was on Air NZ. Offered a shower but declined.

The Royal Silk Lounge is right after immigration and allows for easy access. Staff nice and friendly and a lot of seats available. Food selection always the same and it is a pity they do not offer any nice Thai food only some snacks. Drinks selection is good. The location of the lounge does not really give good views and it is quite loud at times with announcements from the terminal building and one can constantly hear the moving walkways warning people that it ends. As we only spent 25min in the lounge before boarding it was fine however I would not want to be stuck there for a long transit. Next time I will try another Royal Silk Lounge at BKK.

Good spacious lounge. A little dark but comfy good food available in the morning but only snacks not really breakfast items full bar available self serve and friendly smiling staff shower room is ok only 2 showers but wasn't busy when I was there.

Flying a Star alliance carrier gave me a choice between the United Red Carpet Lounge or the Thai Airways Lounge. It was a no brainer and I opted for TG which offers a superior lounge experience to North American carriers. The TG lounge while not as good as BKK was still top quality. There was an assortment of hot & cold foods along with a decent beverage option. The lounge was crowded but there were still some seats available. First Class passengers have little designated private booth type seating areas and again it is less impressive than the TG 1st experience in BKK. I did have a chuckle though as the seating option and lounge experience that the 1st class PAX had was hardly worth the fare difference between 1st and Business. The only negative aspect of the lounge was the absence of electric sockets where one could plug in a laptop.

A small lounge with comfy chairs and toilets. Reasonable selection of drinks and small selection of food. Not many people in lounge as I was waiting.

Has to be the best First Class lounge. The service is second to none. From the moment you check-in they take you through a special customs area and down the escalators and then a buggy is waiting to take you to the lounge. My family was traveling and we had our own room and the service did not stop - we were there for 5 hours. There is a dining room which you select off the menu and so it keeps going on. This is the lounge you want when you have a long transit. When we arrived back into Bangkok from Rome they picked us up in buggies from the airbridge and drove us all the way to our luggage which was waiting the staff then collected and escorted us out to our waiting bus which took us to our hotel - did not touch our bags since we left Rome until we got to the hotel.