Thai Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 115 reviews
4/10
4 star Skytrax Rating
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2/10

"standards just keep getting worse"

(United Kingdom)

Trip Verified | I have used this main BKK lounge for many years, and the standards just keep getting worse. Overcrowded, quite dirty and worn, and the food is simply awful. When is Thai going to wake up to the fact this is well below an acceptable standard? If your ticket will let you (Star Alliance etc) use the EVA Air business class lounge which is 100 times better and much nicer staff and service as well.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitMay 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"It is such an embarrassment"

(Thailand)

Trip Verified | Great food and service, but the space is awful. Extremely poorly lit and insufficient or poorly distributed air-conditioning. It is such an embarrassment for Thailand's national airline lounge in the country's flagship airport. The only saving grace is the exceptional staff and good.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitApril 2018
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"insufficient air conditioning"

(Hong Kong)

Trip Verified | It's spacious and plenty of seating, food offering is ok, as well as drinks and alcohol too. Toilets and showers are all good. The one thing that annoys me is the insufficient air conditioning! At around noon the place feels warm and muggy. Truly a shame for this airline of the country, a big oversight really. For this reason, it is difficult to spend an extended period of time. My advice is to bring along one of those mini electric fan, you are going to need it.
Lounge NameRoyal Silk Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"One of the best Thai Airways lounges"

(Hong Kong)

Trip Verified | One of the best Thai Airways lounges in my opinion. The food selection is great and the location and comfort is good making it easy to get to your flight. Improvement suggestion would have been to have a staffed bar in addition to the self service bar area.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Old worn down lounge"

(Hong Kong)

Trip Verified | Old worn down lounge which really put the star alliance and Thai Airways in a bad light, The interior is falling apart and the furniture are very old. If you want to have a glass of wine you only choice is to go to the main lounge connecting the Thai airways business fast track.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"surprised by the good rating"

(Australia)

Verified Review | I often use the Thai Airways lounge in Bangkok as this is my hub" in Asia. Service at the lounge is fine and internet is usually pretty good. The selection of food and drink is average. I am surprised by the good rating of Thai Airways. It is fine lounge but for sure, but it is not one of the best. They should do better in terms of food, drink, confort, layout.
Lounge NameRoyal Silk Lounge
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFrequent Flyer
Date VisitOctober 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"lounge that looks worn down"

(Hong Kong)

Verified Review | This is the place if you are looking to enjoy a plastic wrapped sandwich, red wine served in a water glass in a lounge that looks worn down and has not been maintained. Sitting in the public area is better than this lounge.
Lounge NameRoyal Orchid lounge
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Very bad experience"

(France)

Verified Review | Awful, overcrowded, noisy, dirty The worst wifi. Too many guests, not enough seats. Tables not cleaned and very dirty. Thai must do something, it is not exclusive. Very bad experience, the quality is worse at each new visit.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"poor reflection on the airline"

(New Zealand)

Verified Review | Thai Airways lounge at Bangkok is a poor reflection on the airline. It has always been badly designed - narrow, poorly lit and stupidly spread out. But it has not aged well and Thai seems to do little to maintain it. Take a look at the carpets (particularly the main passageway) - they are absolutely disgusting, tattered, stained and thread bare. Added to this is the increasingly poor food and beverage offerings. As their signature lounge you would expect much much more than generic poor quality frozen finger foods. Nothing available reflects the wonderful Thai cuisine the country is renowned for. In fact it looks more like the reheated food available in a poorly stocked 7/11 or garage stop. Staff are wonderful (and great ambassadors) but if Thai really is serious about attracting business customers then they should start with a careful rethink of the image they generate by presenting a tired lounge that is complacent in its desire to provide the barest minimum services expected of a business class lounge.
Lounge NameRoyal Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"take my worst lounge award"

(Thailand)

Verified Review | I don't know how they could call this Business Lounge. Small, cramped, crowded with less seats. After exhausting day in Osaka I expected some relax and something to eat before my flight and found that Family Mart next to this lounge is much better and much helpful. So surprise to see they offer dehydrated instant miso soup with hot water instead of ordinary one. No hot food at all, no sausage, no soba or udon, no rice. Just some Onigiri, biscuit, snacks and even a can of Heineken you need to ask for. I've never written review of business lounge before in my 21 years of air travelling but need to do for this one and they unanimously and easily take my worst lounge award!
Lounge NameRoyal Silk Class
AirportKansai Osaka Airport
Type Of LoungeBusiness Class
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no