TAP Portugal

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 34 reviews
4/10
3 star Skytrax Rating
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9/10

"lounge can get very crowded"

(Portugal)

Trip Verified | They renovated their catering offer which is now much better than before. The lounge can get very crowded, even forming queues outside it but this time it was rather bellow average occupancy. Staff is now different too and much more courteous. Well done.
Lounge NameTAP Premium Lounge
AirportLisbon Airport
Type Of LoungeFrequent Flyer
Date VisitAugust 2023
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Horrible experience and way below average"

(United Kingdom)

Trip Verified | Horrible experience and way below average of what you expect of an airlines main or flagship lounge! The space is too small for the amount of people using it, food and beverage options are terrible, hot food on my visit was something looking like chicken breast but tasting like fish! Rice was full of sauce rests as people would just use any spoon to dig in. Not even at my school canteen I got such terrible food! Finally, space is so limited that passenger bags block passage. Toilets were also in a deplorable state. I would not recommend this lounge to any non-business class travellers paying their visit. Tap advertised this lounge recently as refurbished and better than before. My last visit to this lounge in 2019 was definitely better than today!
Lounge NameTap Lounge
AirportLisbon Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
no
10/10

"barmen was polite and professional"

(Portugal)

Trip Verified | Greeted by a warm and enthusiastic employee, in a terrible gloomy day, I was very surprised by the quality of TAP's lounge, an airline which I nurture some hard feelings. Food quality was great, service by barmen was polite and professional and it was clean, cozy even though not too big with good views to the tarmac. I would love to visit it again.
AirportLisbon Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2020
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"lounge does not exist at JFK"

(Switzerland)

Trip Verified | The lounge does not exist at JFK. You are paying for business or having Senator card but TAP has you deep. They did not pay other longest for their business / senator passengers.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitDecember 2019
Type Of TravellerBusiness
no
6/10

"sofas have years of stains"

(Czech Republic)

Trip Verified | The Lisbon lounge is a disaster from the point of view of cleanliness, the sofas have years of stains to make a fine show of it. The food I found quite good, a lot of variety. good quality wines too, at least the reds, the same ones that are then offered in flight by TAP. Newspapers available for all tastes, good Wifi. La lounge di Lisbona è un disastro dal punto di vista della pulizia, i divani hanno anni di macchie a far bella mostra di se.... detto questo, il cibo l'ho trovato abbastanza buono, molta varietà. di buona qualità anche i vini, per altro, almeno i rossi, gli stessi che vengono poi offerti in volo dalla TAP. Giornali a disposizione per tutti i gusti, buono il Wifi.
AirportLisbon Airport
Type Of LoungeBusiness Class
Date VisitAugust 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"Disappointing for cost of €25"

(Portugal)

Trip Verified | Spacious and quiet with views over the runways. Reasonable range of alcoholic, beer and soft drinks and kept clean. Food is very limited to bread rolls, pastel da nata and crisps - nothing hot. Disappointing for the cost of €25.
Lounge NameANA
AirportLisbon Airport
Type Of LoungePay to Use
Date VisitDecember 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
9/10

"experienced a few problems"

(United States)

Trip Verified | Some of the previous reviews in this section pertain to a different lounge, called ANA Lounge, which serves some Star Alliance airlines. The TAP lounge is next door to the ANA lounge. I've been to the TAP Lounge several times as a Star Alliance Gold member. Food is very good by European airline standards, including cooked food. Snacks, pastries, and salads are available, as well as several coffee machines, soft drinks, beer and 8 different wines. A wide range of multi-lingual newspapers and magazines is available to take away. Front desk staff have always been very helpful and really nice. But I have experienced a few problems with the staff in charge of replenishing food and drinks. Just today there was no spring water available in the water area. I asked a staff member if they were going to restock it.The reply (in Portuguese, in which I'm fluent in) was "Why don't you go to the bar on the other side of the room?" The staff attitude is probably the only negative note about this lounge.
AirportLisbon Airport
Type Of LoungeFrequent Flyer
Date VisitMarch 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"is conveniently located "

(Portugal)

Trip Verified | I used the LOT lounge in Warsaw when flying with TAP Portugal, and it has some great seating, is conveniently located and easily accessible and there is plenty of food. However, there are some areas of improvement I would suggest: - more newspapers/magazines in foreign languages (only one newspaper in English!) - more room, given the number of people that use the lounge wider areas, given the luggage and people going around - as there is a security gate right next to the lounge, quietness is not ensure for half of the lounge
Lounge NameLOT
AirportWarsaw Chopin Airport
Type Of LoungeMembers
Date VisitJanuary 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"lounge is not very clean"

(United States)

Trip Verified | Food options at the lounge are very scarce, the food is mostly represented by dry sandwiches with tiny pieces of meat or veggies. There were no hot food options, no liquid food or even yogurt. Overall the lounge is not very clean, particularly the restroom.
AirportLisbon Airport
Type Of LoungePay to Use
Date VisitDecember 2017
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
no
8/10

"lots of comfortable seating"

(United States)

Verified Review | I have only been to 3 airport lounges, but this ANA lounge one was my favorite. Extensive drink and food selections (including hard liquor), clean bathrooms, big showers, lots of comfortable seating, wifi, charging stations for your tech. View of the runways. Stylish decor. Highly recommended. Part of the Priority Pass lounge roster.
Lounge NameANA
AirportLisbon Airport
Type Of LoungeMembers
Date VisitOctober 2017
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1 to 10 of 34 Reviews