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TAM Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 13 reviews
3/10
3 star Skytrax Rating
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5/10

"need to cut down costs"

(Brazil)

TAM do not use Oneworld lounge at Frankfurt Airport since it operates on Lufthansa Terminal. In the past Senator and Business Class Lounges from Lufthansa were offered but it looks like the TAM Airlines need to cut down costs, so they have changed to Air Canada Lounge.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no effort has been made"

(Brazil)

Apart from its new location no effort has been made from previous locations regarding catering. The snacks quite often are stale with cheap cold cuts and poor quality cheeses. A mediocre service quite in tune with the TAM overall performance.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"tends to get crowded"

(United States)

The lounge is a dark affair without any natural light and deficient artificial lighting. Very poor layout in a meandering way. Food is very basic and drinks acceptable. WiFi was adequate with an access code. The lounge is used by several airlines and tends to get crowded. One of the poorer lounge experiences.
AirportRio De Janeiro Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"poor seating availability"

(Brazil)

In what is supposed to be the biggest airport in Latin America LATAM is providing a crowded place with poor seating availability miserable food offerings where dough seems to be the basic ingredient. Do not dare looking for plugs either. Better show up with a fully charged laptop.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"A very crowded place"

(United Kingdom)

A very crowded place. Very warm. People sitting on the floor as no seats available. Left the lounge early to find somewhere to sit! Boarded plane early so we could sit down.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"had views of the apron"

(Brazil)

Departing on Lufthansa First Class to Europe I visited the TAM lounges. The newly opened Business Class Lounge on Terminal 2. A big one with many sofas and family room computer stations self-service bar etc. It looked new and had views of the apron but I found it kind of tacky. Its buffet had a coffee machine plus petit-fours and cakes wines and other drinks. I asked the receptionist about the First Class lounge she said it was a 5 minutes walk to Terminal 1. So I moved and found it closed! I went to the opposite door the TAM Business Lounge and was invited to wait there as their First one would open soon. This is an older and smaller lounge it was very crowded and was even hard to find a place to sit. Noisy and dark but it was well-decorated. The buffet was ok with some wraps and wines/beers choices. Soon the receptionist came to me and said I could move to their First Class lounge. Small but decorated in good taste piano in the entrance leather sofas but no apron or outside views. The room looked exclusive and private. The menu had great choices as Lobsters Carpaccio salads etc. A great wines and spirits list.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a disappointing lounge"

(United States)

A disappointing lounge in one of the worst international airport terminals (Terminal 2 at GIG). Rubbery plastic-wrapped food small selection of drinks awfully slow complimentary wi-fi provided via a scratch card and limited to 2 hours. Furniture and decor are standard airport lounge fare. Bathroom had broken fixtures. The place is basically unstaffed.
AirportRio De Janeiro Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"very clean and elegant"

(Argentina)

Very clean and elegant but limited services. Wifi through a 3rd party company which gives you limited time (1 hour card). Nice selection of beverages but food in a "canapé" style.
AirportRio De Janeiro Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"people were sitting on the floor"

(United Kingdom)

Lounge small and very busy people were sitting on the floor as there were no seats. Internet access good. Food dreadful. Limited quantity and what was available was awful. No cups or glasses available. Wine good but appears soft drinks were only limited to local brands perhaps due to the high volume of passengers in the lounge at any one time. Receptionist very pleasant but catering staff very sullen. I left very promptly after writing this review. Colleagues who have also passed through this lounge have had a similar experience.
AirportRio De Janeiro Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"it can get overcrowded"

(United Kingdom)

I quite enjoyed the lounge - only negative is that it can get overcrowded. But since my flight was a later one pax from other flights left early. I had a nice shower and enjoyed the toiletries. The food is in reasonable - tasty snacks and cakes. Drinks are good and wine is served if asked. Quite enjoyed the live music played by the pianist which always set a soothing mood. Internet is good and wi-fi password is given as you enter the lounge by receptionist.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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