Swiss Intl Air Lines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 98 reviews
4/10
4 star Skytrax Rating
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1/10

"it falls short"

(Malaysia)

I've been to this lounge twice in 2 months. Although large spacious and well lit it falls short of everything else. After flying in from Newark I requested to have a shower and was told abruptly that I have to wait. When I mentioned to the lady at the desk that the staff did not refill the shower & body lotion she gave no response. The food offered in this lounge can hardly be described as edible. The main course for lunch today is macaroni and potatoes! Pale yellow and totally unappetizing. Very little else is on offer. And they don't do " smiles" either. A little later when I enquire with the same lady if they had a day room she almost rolled her eyes! Swiss has failed badly in their effort to provide a Business Class lounge that could warrant any star rating.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff is far from being helpful"

(Spain)

This lounge was refurbished about 4 years ago when it became Senator lounge. The staff is far from being helpful and you do not feel welcome at all. The selection of food and drink has been the same from the re-opening. I will never understand that no food available from 10am - 1230 pm and from 1500-1730 h. Only hard dry sweets peanuts and that's it. The selection of newspapers downgraded each month. Waiters are very noisy joking ans shouting in the kitchen. Hot meal also the same for ages; rice with curry rigatoni with spinach pasta with corn. I always think of how they advertise themselves: "Swiss hospitality". Where are all those chocolates cheese and other delicious food from Switzerland?
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Swiss should be ashamed"

(United Arab Emirates)

Swiss should be ashamed of their flagship lounge. First of all the location is a bit weird specially for those traveling international. The lounge is accessed after security but before immigration so you need to leave well in advance if your gate is in the E area. Staff are not welcoming and the bar staff are surly and rude and find it cumbersome to make a drink for you. Food is limited with 1 rice and some cold unappetizing sandwiches. Sadly enough of none of the cheese or chocolates which this beautiful country is famous for are seen in the lounge.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the unfriendliest attendants"

(Australia)

Small lounge with limited food and drinks and by far the unfriendliest attendants from any lounges I've experienced. This lounge has only got one shower be prepared for really long wait for a shower. Luckily I do have few hours between the flights. When I asked about wi fi the answer was 'it is all written here'. Why work in service industry if you can't be bothered to provide service!
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the skimpiest lounge"

(United States)

Swiss provides lounge service for all Star Alliance carriers at JFK T4. Its probably the skimpiest lounge I have ever encountered anywhere. Catering in the morning is limited to some berries and some stale bagels. The cappuccino button on the coffee machine is disabled (saving milk?). There are no newspapers. The only thing there is are armchairs at least 10 years old and uncomfortable. I mostly use the lounge before the Avianca flight to Bogota in the morning and I thought that Avianca is the poor cousin in the Star Alliance and its passengers get correspondingly offhanded treatment. Not so. A couple of months ago I took Swiss First to Zurich and used the F section of the lounge. Indistinguishable except for a simmering pot of unidentifiable meat and half a bottle of champagne. Isn't Swiss service supposed to be something special?
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"definitely worth seeking out"

(United States)

Out of 8 lounge visits in a two week trip this was one of the smartest ones we experienced. there are two showers that were more than spacious and well kept for use. The food choices were a hot buffet with 5 items (Thai Chicken curry stroganoff stir fry etc) and a full fridge of sandwiches sushi and fruit and yogurt as well as soup and self serve liquor coffee and drinks. Each zone allowed you to be private and work and the TVs were at a low volume so as not to disturb. The internet was a little slow and depending on where you sat would lose connectivity. Definitely worth seeking out and less crowded than the Bidvest and SAA Baobab Lounges that we also stopped in at.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"nice comfortable facility"

(United States)

In transit and we first stopped in at Swiss Lounge D. Nice comfortable facility but only one shower available. As we had a long layover the agent recommended we head over to the Arrivals Lounge just past customs. Clean classy and functional. The showers were a great size with clothes pressing relaxation zone and good breakfast variety. You feel more than refreshed leaving here. The one annoying thing is that the internet is limited to 60 minutes free.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"lounge was very crowded"

(Switzerland)

I am an occasional visitor of the Geneva SWISS Senator lounge and my Friday evening visit (25th January 2013) was my worst experience here. The lounge was very crowded and food trays were empty - the only food available was pretzels peanuts and candy. I waited for the lounge staff to replenish the food trays but they only brought out cake. Not this lounge's finest hour.
AirportGeneva Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"food is meagre and uninteresting"

(United States)

This Star Alliance Lounge in LAX could be the worst First Class International Lounge in the US. First - it is ugly no life and for the next year no natural light due to airport construction. The seats are large but arranged in a train format - 2 by 2 and then 8 rows back. If you want to see the TV - almost impossible beyond row 3. Today - the seats were filthy - dry food on the first three seats that I sat on. The food is meagre and uninteresting. Some sushi - but overly cold and poor quality. Sandwiches are clearly made only once a day in the morning. Desserts not bad. The worst part is the staff - unpleasant and unresponsive at best. When I asked for the TV channels to be changed the front desk staff said that it would take 20 minutes - because that they needed a supervisor to do it. When I then asked one of the food clearing staff she changed the channels immediately. The staff at the desk tals so loudly that twice I had to ask them to quiet down so I could conduct a phone call on my mobile.
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Staff not very interested in the customer"

(Switzerland)

High expectations on Senator Lounge on my first visit as Gold pax. Unfortunately in Zurich the Senator (Gold) Lounge has less space available then Business Class lounge at least at some hours. Walking around till someone leaves. Worse than 2nd class waiting rooms at train stations. In the meantime I learned to change to Business Class lounge (just more seats and more possibilities to find a quiet corner). Food about the same (extra sandwiches) and drinks also not too spectacular. Staff (waiters) the same as in Business lounge not very interested in the customer very loud speaking among each other and handling plates/glasses. A disappointment if you're hoping for a higher level of service.
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes