Swiss Intl Air Lines

Always much too crowded impossible to find seats. Selection of foods poor; low quality and hardly any choice. Selection of drinks okay but minimalist. Staff unfriendly. View is nice.

Visited this lounge on Jan 4th at midday - the only food available were several dried up croissants as apparently being Christmas they had a problem with supplies! Unacceptable.

Food offer not good - how about a simple healthy build-your-own salad. It wouldn't cost more than the food offered. Or offer food brought from one of the restaurants downstairs. In order to get decent food I now need to stop working and get to the airport restaurants outside the lounge area and then check in again. Apart from that this is a good calm and clean lounge.

Very unfriendly staff they hardly greet you and do not want to help you even if you have a medical problem. When asked they told me to go to the Swiss counter they would not help as it is not their job - being a Gold Star Alliance member for many years I must say this is unacceptable. I would expect some more support. The food is bad no choice and the few things they have are without any taste. The lounge is always too crowded so it is hard to find a seat and there is a lot of used glasses and dishes around the staff is not fast enough to clean and maintain the lounge in a good way.

I used the lounge as an Avianca customer. I entered the lounge at 7 AM. The food was passable but flimsy. There was a coffee machine which worked with various types of coffee old and freezing pieces of fruit cereals. There were old croissants and peanut butter. No butter. The internet was free but I was on line checking my banking when twice my e mail was interrupted and the Swiss logo appeared. One of the woman at the desk said that there have been problems and I asked her why an out of order sign was not put on the machine. No answer except that people have had trouble recently with the machines. The lounge is long but not so bad nothing to do no tv no reading material and no staff. On the way out the same woman said that I was the first to complain about the machine which contradicted her previous statement. It was an unpleasant experience and I left. I will not return to that lounge when I return to the States from Buenos Aires. It is unprofessional; perhaps that is for the morning travelers and the Swiss evening travelers are treated differently but it was just a waiting room with broken internet a large area with lounge chairs and no staff and a chilly room at that no warmth at all. I am by no means a business traveler but have used the lounge before and it was the same. It is called the Swiss lounge but doesn't cut the mustard. No staff? Just two people sitting at the front desk? Maybe it was the hour but again I quote the European gentleman who was appalled. JFK is not a luxury airport although they have made improvements for passengers. They do not allow baggage to be wrapped in the building where the lounge is they do in other terminals. It is risky but no one will tell me why it is permisable in other terminals (the lounge is in terminal 4) and no airline can wrap a bag in plastic. Since this is supposed to be about the lounge I have seen one or two glorious lounges and this pales in comparison.

We were flying on Lufthansa from Geneva to Frankfurt with an onward connection on Lufthansa in international business class to Dallas/Ft. Worth and were able to use the Swiss business class lounge. We arrived at the door to the lounge at 5:20am only to find it was closed. However the hours of operation were posted and the lounge opened at 5:30am. Once inside we found a clean and spacious facility that was virtually empty of passengers as it was a Saturday. Given the hour we passed on the rather well stocked bar featuring a number of different alcoholic beverages (beer wine and hard liquor but no champagne) and opted for coffee orange juice and croissant instead. The food offerings were a bit limited; however we knew we were on a breakfast flight in business class to Frankfurt so no problem. There was also a good selection of newspapers and magazines. However there was no washroom located inside the lounge. All in all this was a very nice lounge.

Very disappointing lounge experience: old and outdated lounge old design with dark colours (very seventies style) not very comfortable seats. Food choice and quality far below average. Also wine selection and quality offered very bad. Service not very attentive. Very surprising as usually Singapore and other major Asian cities offers good quality but this lounge in Changi Terminal 2 is clearly a disappointment!

Absolutely underwhelming. 2 hot foods which are mediocre and a few salads during meal times plus 2 sandwiches which are the best of the offerings which says it all. Drinks selection is acceptable but nothing more. Very crowded you won't get seats in the rush hours. Toilets are too small too showers are ok but not really nice (Arrival Lounge is very good in comparison). Internet needs a code which you can get by text service or at the reception.

For Swiss minimalism read scowling staff one choice of pasta soup straight out of a packet and that's it. Swiss lounges are probably the most basic I have visited with virtually no selection of food or drinks and staff who seen incapable of smiling.

This lounge was refurbished about 4 years ago when it became Senator lounge. The staff is far from being helpful and you do not feel welcome at all. The selection of food and drink has been the same from the re-opening. I will never understand that no food available from 10am - 1230 pm and from 1500-1730 h. Only hard dry sweets peanuts and that's it. The selection of newspapers downgraded each month. Waiters are very noisy joking ans shouting in the kitchen. Hot meal also the same for ages; rice with curry rigatoni with spinach pasta with corn. I always think of how they advertise themselves: "Swiss hospitality". Where are all those chocolates cheese and other delicious food from Switzerland?