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SkyTeam

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 23 reviews
3/10
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7/10

"food was of a good standard"

(Australia)

Verified Review | Don't expect a warm welcome or smile when you enter this SkyTeam Lounge at Hong Kong Airport, I was hardly acknowledged. My boarding ticket was date stamped and I was allowed entry. A person with a face mask hovered by the toilets immediately cleaning them on each use. Needless to say the toilets and shower were very clean. The food was of a good standard and wine selection was good included Moët. The lounge was large and spacious with plenty of available seats.
Lounge NameSkyteam
AirportHong Kong Airport
Type Of LoungeFrequent Flyer
Date VisitApril 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"definitely the worst lounge at Heathrow"

(United Kingdom)

Verified Review | Terminal 4 Skyteam lounge, which I have visited on many occasions before, travelling mainly with Aeroflot and China Southern. Staff on reception at 9pm in the evening were rude, did not utter a single word and simply scanned boarding pass. Seems to have been getting more and more like this. Inside the lounge went upstairs - the food counter was half empty, staff were standing in a group chatting among themselves for 25 minutes and taking no notice of anything. Tried a butter chicken and rice dish - whilst visually it was okay, it tasted like it had sat under the lamp for the last 12 hours. Worse than a transport café and that is a totally genuine. Lounge areas quite dirty, especially most tables and many chairs. All in all, standards have become simply awful and unacceptable here, and SkyTeam should be looking for a change of staff, management and catering supplier. The Costa Coffee in the centre airside area offers a cleaner and more pleasant waiting and dining experience. Now this is definitely the worst lounge at Heathrow Airport.
Lounge NameSkyTeam
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"staff refused to open it"

(Australia)

Verified Review | SkyTeam lounge at Sydney airport is the worst I have ever been to, customer service is extremely bad, I ask them to help me to open up a bottle of red wine, one of the staff refused to open it, I asked him why? and he said it's the policy.
Lounge NameSky team lounge
AirportSydney Airport
Type Of LoungeFirst Class
Date VisitMarch 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"was difficult to find"

(Hong Kong)

Verified Review | The Skyteam lounge at Hong Kong International Airport was well lighted and clean, and had good of seating, but was difficult to find for a first trip. The food was greasy, bready and of poor quality. I left the lounge and went to Cafe Deco.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitDecember 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
yes
2/10

"Worst lounge ever visited"

(Saudi Arabia)

Verified Review | Worst lounge ever visited. Poor setup and dreary looking furniture, which is in need of replacing. Very depressing and wanted to leave as soon as I walked in. The 2nd floor is more more like a 1980's bus station. Food selection was poor and limited.
Lounge NameSkyteam
AirportLondon Heathrow Airport
Type Of LoungeFrequent Flyer
Date VisitNovember 2016
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"wide range of meals"

(United Kingdom)

The lounge is well decorated, with a living plant wall. Several sofas and armchairs are available with sockets. The lounge has 2 floors floor, upper floor has the same layout but without alcoholic drinks. The lounge has basic but wide range of hot and cold meals. Wide range of soft drinks and a great self-service bar of alcoholic drinks. Beers wines etc. The lavatory is clean, not sure it has showers. Wi-fi was without connection or speed issues.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitMay 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"acceptable short haul lounge"

(United Kingdom)

Visited en route to CDG with Air France. Slow lounge entry with staff taking some time to check our credentials (training a colleague). However, the lounge facilities seemed reasonable. Good selection of drinks and food (chicken curry and rice) of good quality. Toilets and baby changing facilities (important to us) were clean and accessible. My son enjoyed the computer games they provided. Walking around the lounge, the upstairs area had sleeping pods which were reasonable. In short, an acceptable short haul lounge.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"SkyTeam should be ashamed"

(United Kingdom)

Terminal 4 Heathrow, have visited the lounge many times in past years. This August 2015 visit has to be the worst. Lunchtime on Aeroflot, and the lounge was not that busy. Staff at Reception struggle to speak English, so one cannot say if they are rude or just have a real language problem. Went to the upper floor lounge section. The floors were dirty, carpets stained and still the original ones, chairs covered in crumbs etc and tables didn't look like staff had wiped them for a week. Food selection at this time was atrocious, and the quality even worse. Decided to check out the mens room, and that was below public lavatory cleanliness standards. SkyTeam should be ashamed with these poor standards, and it's about time that airlines who pay to use this lounge wake up and demand some proper value. I left early and found the gate area outside was actually cleaner and more pleasant.
Lounge NameSkyTeam Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the most depressing lounge"

(United Kingdom)

Quite possibly the most depressing lounge I've visited. Flying in Y with Qatar, Sapphire/silver status with BA. Directed to the Skyteam lounge by check-in staff rather than allowed to use Qatar's own lounge. Lounge staff very pleasant, but venue as much ambiance as a morgue. Living wall is nice. Breakfast is woeful. Sparking wine available on request. Being directed to a second-rate third-party lounge devalues the benefits of retaining status with Oneworld.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"food of good quality"

(United Kingdom)

Nice lounge on two floors. Plenty of seating when we arrived at midday. Food of good quality but limited range. Only two hot choices, but these were of high quality. Good range of alcoholic and non alcoholic beverages on offer. Chairs looked worn and need upgrading. Perhaps white leather may not be such a good idea. Good views over the apron and one runway. Efficient and unobtrusive staff.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1 to 10 of 23 Reviews