Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 252 reviews
5/10
4 star Skytrax Rating
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3/10

"seating area was not that comfortable"

(Australia)

I was looking forward to this lounge as it was the first time in Singapore. I thought I was walking into a cafeteria all hard surfaces and noisy. The seating area was not that comfortable low hard chairs with low tables. The shower and toilets were ok but I was travelling with a friend who had been there before the renovations and said that these had not been touched. Another thing is the dress code (or lack of it) - some travel as if they are going to the beach. I'm talking of singlets shorts and throngs can't they buy a $5 t-shirt at least and a pair of joggers. Come on Qantas lift your game.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"poor variety of food and drinks available"

(Australia)

Very poor variety of food and drinks available. Cheeses were tasteless and bread rolls did not taste fresh. If you want something tasty eat before you get to this lounge. Very very quiet which some will see as a bonus.
AirportAuckland Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"spacious and clean showers"

(Australia)

New Qantas lounge in Terminal 1. Excellent facilities including spacious and clean showers bar with beer on tap adequate selection of wines and spirits and a barman to serve you. Extensive selection of hot and cold food including a choice of 2 dishes made to order and served to you in the dining area.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"lack of choice in food and beverages"

(Australia)

Overcrowded great barista coffee and accompanying muffins avoid the basic boring usual items and wait for the good stuff on the plane. Breakfast is the usual fair chipolata sausages cold hash browns soggy tomatoes. Lunch is usually soup and a selection of rolls. The food in here doesn't match the decor even if it is hard to find a seat! Friendly staff make up for the lack of choice in food and beverages are pretty good.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"amongst the best anywhere"

(Australia)

I guess if you come from Sydney or Melbourne you are spoilt by the QF first class lounges which are amongst the best anywhere particularly on the catering front and I also guess you shouldn't expect anything special airline wise in the US but really the all in one world first class lounge in Lax is pretty ordinary. Given most really long hauls like to Australia leave very late one would expect an option to eat before boarding. Well you can have snacks but that is about it. The other thing about this lounge and the business class lounge is finding them. They are on the 5th floor but given entry through immigration at the tom Bradley terminal is a bit like entering the corridors of an underground prison the narrow corridors and lack of signage give little indication of where to go for anything. Incredibly on the 3rd floor which is the departure level there is a completely new world of shops and glitz so why can't Qantas get with the new Tom Bradley theme. The other thing is the very good BA/Qantas premium check in area is gone. Now if want to check in early because your hotel has thrown you out it is an all in check in affair which despite the sign saying business/ first class means nothing. For those of you have tried to understand the psyche of the US travel who wants to pay nothing for the airfare but then argue at check in for a first class seat delays can be considerable.
Lounge NameOneworld Lounge
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Customer service outstanding"

(Australia)

Spacious uncrowded. Great food options including two made-to-order signature dishes reflecting the best of local cuisine styles in a lively eating area. Try a Singapore Sling - the equal of Raffles Long Bar version. Quieter lounge zone available for relaxing or laptop use. Fast Wi-Fi. Customer service outstanding.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"very clean and staff very attentive"

(Australia)

Qantas International Business Lounge in Sydney. Lounge was very spacious very clean and staff very attentive with service and cleaning of the lounge. Lounge wasn't very busy which was a surprise. Food on offer was okay not great some more offerings would be good Beverages on the other hand were great. They had my beer on tap (Fat Yak). Overall pleasant experience and good relaxation before any long haul flight.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"It is consistently so bad"

(Australia)

For years this lounge has shared what must be a 56k dial-up Internet connection. For business travellers hoping for last minute skype e-mail etc before the 14-15hr flight back to oz forget it. Better staying in AA T4 and catching a late shuttle to Tom Bradley. It is consistently (6 times per year since this new lounge format opened) so bad I cannot begin to describe.
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"a friendly engaging welcome on arrival"

(Australia)

The lounge was great a friendly engaging welcome on arrival from the team at the desk. The lounge was very clean and tidy well stocked with newspapers and magazines. The buffet was well presented and I noticed the staff replenishing and tidying the food spills. Barista coffee was superb and the young lady serving had a keen interest in her customers. A great experience in a comfortable lounge which reminded me why reminded me why I fly Qantas.
AirportAdelaide Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"surprised how crowded the lounge was"

(New Zealand)

Was surprised how crowded the lounge was. Had trouble finding a seat. Good selection of food and drink and a pleasant view onto tarmac. Seating comfortable.
AirportWellington Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes