Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 252 reviews
5/10
4 star Skytrax Rating
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9/10

"one of the better lounges"

(Australia)

I have visited the Qantas Manaia Lounge at Christchurch Airport a number of times this year. I find it to be one of the better lounges in the Qantas network. It's spacious, has a good selection of food and beverages, good wifi and handy to the Qantas gate (across from the lounge entrance). Staff are welcoming. I always enjoy visiting this lounge.
Lounge NameManaia Lounge
AirportChristchurch Airport
Type Of LoungeFrequent Flyer
Date VisitJanuary 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"limited facilities"

(United Kingdom)

Visited the A380 concourse lounge at Dubai in transit between Heathrow and Sydney. Arrived early morning, approximately 7am, when it was still necessary to book and wait for a shower. Recommend that you don't move away from the desk area otherwise you can lose your space. Lounge and surroundings spacious, clean and tidy. Wifi very slow. Staff at shower block also helpful but still limited facilities for so many clients/customers.
Lounge NameDubai
AirportDubai Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"reasonable facilities"

(Australia)

Lounge is good, with some reasonable facilities. Has a good outlook across the gate onto the airport. Food is good with some reasonable options. Overall most the staff are okay. Have been to the lounge on about 10 occasions and prefer it over the Cathay lounge options.
Lounge NameQantas One World
AirportHong Kong Airport
Type Of LoungeFirst Class
Date VisitSeptember 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"This is First Class?"

(Australia)

Empty glasses, part empty glasses, half consumed snacks and dirty plates - on pretty much every horizontal surface in sight. Luke warm water, no ice, greatest hits of some Bee Gees wannabes over the PA. No sockets for anything other than the UK plug. The surface of the "desk" has a sticky patina of salt and sugar - I cleaned it all myself. This is First Class? Thanks Qantas - I will head out to the public areas of the terminal - at least the general public have some standards of cleanliness.
Lounge NameLHR First Class
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitDecember 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"Food and beverages fine"

(Australia)

Qantas business lounge at Sydney to start off a trip to London. Food and beverages were fine and enough time to freshen up before leaving. The Emirates lounge at DXB is superb and on both outbound and inbound had time for a shower and snack to freshen up. Lounge access for long haul does make a difference.
Lounge NameSydney
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"full of undisciplined children"

(Australia)

Qantas Business class lounge at Brisbane Airport was full of undisciplined children - nowhere is it possible to take a 'phone call, let alone work quietly. Calling it a 'Business Lounge' is misleading calumny. It is far more peaceful out with the well behaved masses in the main section of the airport.
AirportBrisbane Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Staff Service 12345
no
1/10

"CEO's new cost cutting exercises"

(Australia)

Closed permanently as of Sunday 15th November, 2015 I should have known things were on the way down in June 2015 when I last visited this lounge. On that occasion, one of the Qantas CEO's new cost cutting exercises was to put restricted opening hours on this lounge due to 1 flight a day. That doesn't help when they close the lounge at 9.45 pm on a Tuesday night - and kicking everyone out - despite a delayed departure time of 0100 hrs (delayed 3.5 hours). Being a Qantas club member / business class passenger meant nothing - and never received a reply to my complaint. Then to depart on 19th November 2015, at check in I am told the lounge closed permanently the Sunday Prior (Thanks again CEO). But they tell me all is good - I can use the cheaper 'Louis Tavern CIP' lounges in Bangkok - only problem is they will not allow Qantas Club members to use the lounge. So in a nutshell - the slow death of the Australian Icon begins. The flying Kangaroo is about to become Road Kill.
Lounge NameQantas Club
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Date VisitNovember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
no
7/10

"food is limited"

(Australia)

The food in this Qantas lounge is limited. There seemed to be a general deficit of hot food and salad items. Only one salad meat was offered, and no hot meats. The only soup, tomato, was quite nice. Similarly the steamed spiced rice and the ham. As I was visiting at dinner time, this is somewhat disappointing. The variety of newspapers has been reduced - so only Telegraph and The Australian are available - not good enough when many more Sydney Business people read the SMH. There were no good general interest magazines available. WiFi reception is excellent. Service was lacking - we had to gain attention to have our table cleared.
Lounge NameSydney
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"beautiful Qantas lounge"

(Australia)

A beautiful Qantas lounge in North Queensland at Townsville Airport. I use this lounge regularly. Furniture recently revamped in the new Qantas Club style. Food and drinks are plentiful for a lounge this size. Can get busy at peak travel times during the afternoon and evening. Lounge is clean. Good view out to planes and tarmac. Lounge staff are always friendly. Tables cleaned regularly. Wifi fast and free.
Lounge NameQantas Club
AirportTownsville Airport
Type Of LoungeFrequent Flyer
Date VisitOctober 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"worry about Qantas sense of style"

(Australia)

This Qantas lounge everyone in Australia raves about, but having been there 4-5 times I'm just underwhelmed. The food is amazing, view is great, but everything else is just overrated. The fit out is just so 'common' - the wooden pillars/columns look great but the rest is just bare, with the old white marble looking dated. The seats are getting worn and are the output of style over substance - just too low to be comfortable. The cutlery 'specially designed for Qantas' looks like it came from Target. The carpet is horrible. Tried the Spa twice and it is a nice idea but just such average execution - good job it is free as I would not pay anything for that standard of service. I do worry about Qantas and their sense of style - the cabins, lounges and even new uniforms just look boring and dated to me. They seem to be trying too hard but there are too many misses and there is nothing distinctive about their design approach. The food in the lounge is amazing - the best I have ever had in a lounge. Fresh, great choice, tasty, cooked to order, amazing wines. Wish I didn't have to look at that carpet which makes me feel ill while I eat it!
AirportSydney Airport
Type Of LoungeFirst Class
Date VisitSeptember 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes