Qantas Airways

The Qantas Business Class Lounge in Honolulu has to be the worst on their network. We arrived via a badly signposted, unwelcoming walkway along which a few other airline lounges were located (so we guessed we on the right track). When we were finally buzzed in it soon became evident that it was very crowded and only a few individual chairs available. The lounge is dark (not letting any of the bright Hawaiian sunshine in) and the decor very tired. After a couple of minutes we left preferring to wonder around the airport. I'm not sure what the point is of having Qantas' good name attached to it.

✅ Verified Review | I was given a very warm welcome. Offered a glass of champagne at the entrance and escorted to a table to enjoy the wonderful dining options and magnificent wine cellar. The service was outstanding as was the quality of the food and selection of fine wines. A perfect sanctuary before a longhaul flight, with easy access from the main terminal. Despite the number of flights, the lounge did not feel chaotic or too small. WIFI was efficient, shower rooms extremely well appointed and spacious, I cannot recommend this lounge more highly.

Coffee is brilliant in the lounge made by the barista and catering is very nice too. Breakfast time was my visit and the choice was hot and cold and go variety. WIFI is free and easy to use. Lounge is clean, staff are friendly and plenty of room to move about.

I'm usually a fan of Qantas but a few weeks ago I had a terrible experience in the Qantas lounge in Hobart. I was not flying with Quantas that day but a friend of mine invited me as a guest. His flight was sooner than mine so he left a little earlier. I was finishing a coffee and just about to get a toasted sandwich when a Qantas staff member approached me and asked me to leave immediately as my host had left. Of course I left but that really made me feel like a horrible person. As if I was there stealing the food and drink. I fly a lot and have to say there are other airlines that would not go that far. Is it really worth it treating people like this? A little niceness ususally goes a long and creates a good feeling in potetntial customers. If it is worth the price of a coffee and a toasted sandwhich I would suggest revisiting your policies.

The lounge does not open until 6pm for the 10 pm Qantas flight. The lounge staff were welcoming and provided the best they could offer in terms of vegetarian options. There are plenty of powerpoints and sofas to rest and work. However, the only down side is that the shower rooms provide only towels - no shaving accessories, tooth brush or combs available. When I inquired further, the staff said that they have not received any accessories from Qantas to pass them on. Come on Qantas - send these on to Dallas lounge.

A very pleasant surprise! The Louis Tavern lounge is on two levels, a somewhat crowded lower level and a very quiet and comfortable upper level with views both internal to the main terminal and one runway. Food and drink offerings whilst not exceptional were more than adequate, with very friendly and obliging staff. At airports with no dedicated Qantas club the Associated Lounges can be a mixed bag. This is one of the better ones.

Flying Korean Air from BNE to ICN on business class last year in July. At Brisbane Airport Korean Air uses Qantas business lounge for their customers. Had a pretty poor experience with a Qantas business lounge staff. Earlier I had gone into the lounge and enjoyed half an hour of refreshment and catching up on email. I wandered around looking for the bathroom and stepped outside the lounge to see whether it was located outside. I wasn't able to find one so I decided to look back inside. As I tried entering again, the staff member yelled at me and asked where I was going. I said that I was looking for the bathroom. In a very rude tone, he yelled back saying the bathroom was downstairs, so I asked was there a bathroom inside and he replied back saying this is a business lounge in a very condescending tone. I am not too sure whether he thought that I didn't belong there from the way I looked. I was dressed in smart casual attire. Even if I was lost and made my way up to the lounge he shouldn't have spoken in a such a condescending tone. I was very appalled by his attitude.

Not impressed with the layout of the Qantas lounge at Hong Kong Airport, looks like a long shed enclosed by glass above the general public area, no privacy. Heading back to Australia we were dressed for the cold awaiting us, the lounge was hot and humid with the strong sun warming the glass. A very uncomfortable experience would have to rank it very low compared to other business lounges. The food was unremarkable. The only saving grace was the attentive staff.

As Qantas only has one flight from terminal 2, which is where the lounge is located, the night we visited the lounge was very quiet. The staff are friendly and attentive as you would expect in Japan, drink choice was amazing with open bar. There was plenty of snack choices but no real substantial offerings on the night we visited. Not really family friendly either as no kids zone.

Many people flying to America forgot to use this lounge. I quickly exited the domestic terminal and went to the Tom Bradley international terminal. The Qantas First Class lounge is very easy to find. It was very big and there are quite some people there, especially the dining area. I had a short connection time. So I went to the dining table and ordered fish and others. Food was served pretty quick and the quality was good too, but the portion is quite small. Somehow, it made me miss the buffet in the business lounge next door. LOL. As a First Class lounge, it is quite comfortable and would recommend if you have Oneworld Emerald or a first class ticket.