Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 2384 reviews
6/10
4 star Skytrax Rating
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5/10

Business Lounge - Sydney Airport

Review by (Australia) 22nd July 2015

The Qantas international terminal business class lounge is a lazy imitation of it's counterparts. There is a lack of service generally, the bar is self service and the variety of food offerings are minimal. The lounge seems to have more in common with the lounge at the leisure destination on the Gold coast than the Qantas lounge in Singapore. Traveling with a young child, I headed for the kids corner to keep our daughter entertained as we prepared for our flight. In this case the 'corner' was very much that, distant from the lounge proper so that a responsible parent flying solo with their kids is unable to get away to the bar or food counter to get any meals without packing everything up and lugging it all with them. There was no offer from the lounge staff to watch our bags, entertain the kids briefly or to bring any food or drinks. What was available in the kids corner was adequate but a few TVs and some toys and beanbags are not especially creative or novel. These small touches make a big difference. While the lounge offers a quiet place to relax before a flight, it could be improved to bring it up to scratch and meet expectations.
Lounge NameBusiness lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Date Visit22-06-2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

Qantas Club - Auckland Airport

Review by (New Zealand) 17th July 2015

Food options in the lounge were terrible, and in much need of an upgrade overall which I understand is coming. Very little natural light, and found it quite depressing. Internet was appallingly slow also. Ended up leaving and spending time in the departure. More vibrant, well lit, and much better food options!
Lounge NameQantas Club
AirportAuckland Airport
Type Of LoungeFrequent Flyer
Date Visit16-06-2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
no
9/10

First Class - Tokyo Narita Airport

Review by (Australia) 10th July 2015

Lounge was clean, comfortable and staff were very polite and friendly. On our visit on 9 July 2015 there was a high number of children in the lounge (families like ourselves travelling) which made things rather congested given the small lounge size. Unsure if this was usual given it was the end of Australian school holidays. Food was limited, but fresh and of good quality. Once again the lounge was heavily congested, so this may account for the limited availability of food. Lounge was located very close to Qantas boarding gates and only a short distance from a dedicated smoking room which makes things easy if you happen to be a smoker.
Lounge NameFirst Class
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Date Visit10-07-2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

Business Domestic - Melbourne Airport

Review by (Australia) 7th July 2015

Business Lounge is very modern. Once you walk into the Qantas Club, the assistant will direct you to a non-see through door that is marked 'Business'. It also labels the access criteria. This feature makes it feel exclusive. The lounge is less than half the size of the Qantas Club, however, it serves more substantial food. It is hard to get into the lounge because you must be flying Business Class or one of Qantas', Emirates, Oneworld Platinum member. The lounge has its own business centre and mini library. It is a big step up from the a Melbourne Qantas Club
Lounge NameBusiness Domestic
AirportMelbourne Airport
Type Of LoungeBusiness Class
Date Visit07-07-2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

Qantas Club - Adelaide Airport

Review by (Australia) 7th July 2015

The lounge is very spacious. I don't get why there isn't a Business Lounge. The usual food choices are available, such as pastas and salads. There is a barista in the morning and from 5pm there is a bar. Boarding calls are made. The lounge can be busy at times because it is also used as an International lounge for Air New Zealand, Malaysia Airlines and Cathay Pacific.
Lounge NameQantas Club
AirportAdelaide Airport
Type Of LoungeFrequent Flyer
Date Visit07-07-2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

Qantas Club - Honolulu Airport

Review by (Australia) 5th July 2015

This lounge is very old and inadequate for the volume of passengers that attempt to enter. At peak times the staff are literally forced to send eligible passengers away due to capacity constraints. Staff often get out their office desk chairs for use of the passengers due to lack of seating. All flights are morning flights so there is an adequate selection of food and drink and the staff are great! Unfortunately though they are constantly having to face the onslaught of disappointed guests who are barred from entry. Qantas have upped their flights but done nothing to sustain the surge.
Lounge NameQantas Club
AirportHonolulu Airport
Type Of LoungeBusiness Class
Date Visit05-07-2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

Qantas Business Class Lounge - Sydney Airport

Review by (Australia) 29th May 2015

This lounge is totally inadequate for the number of people. Was there for the QF 11. Nowhere to sit comfortably people sleeping across 2 chairs long barista queue. As these lounges have now become one world they are beginning to resemble upmarket train waiting rooms
Lounge NameQANTAS BUSINESS CLASS LOUNGE REVIEW
AirportSydney Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

Qantas Business Class Lounge - Los Angeles Lax Airport

Review by (Australia) 29th May 2015

This lounge was superb. Lots of space with different zones clean great furniture and design good bar area. Qantas/ one world airlines have spent money on this and it is world class. The only gripe is the number of showers- there are too few for the number of passengers arriving from Australia - Sydney Melbourne and Brisbane all arrive at roughly the same time to connect with the New York flight so the wait is too long. Otherwise can't fault this lounge.
Lounge NameQANTAS BUSINESS CLASS LOUNGE REVIEW
AirportLos Angeles Lax Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

Qantas Business Class (galleries) Lounge - New York JFK Airport

Review by (Australia) 29th May 2015

What an awful lounge- crowded awful food and service. The food was sparse it kept running out and took ages before they replenished. No glasses available and when I told the staff she brought out 1 glass for me rather than refill the glass tray! There was even a queue for the toilet. Again too small for all one world customers.
Lounge NameQANTAS BUSINESS CLASS (GALLERIES) LOUNGE REVIEW
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

Qantas Club Business Class Lounge - Auckland Airport

Review by (Australia) 10th May 2015

Qantas really has diminished the value of Club membership. While the staff were very polite and helpful this lounge (like a growing number in the Qantas group) offered little other than a clean place to sit. Hardly worth the extravagant joining and annual fees. Extremely limited offering of food - even less than you would find in a domestic club on the Australian mainland. We ended up buying food from one of the Cafes outside. I managed to get a quick look into a couple of the other Auckland lounges. Qantas should be embarrassed and ashamed of what they offer their Club members.
Lounge NameQANTAS CLUB BUSINESS CLASS LOUNGE REVIEW
AirportAuckland Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no