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Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 151 reviews
5/10
4 star Skytrax Rating
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10/10

"recommend this lounge"

(Hong Kong)

Verified Review | I entered the lounge at 7:30am, it was extremely quite and peaceful with only 5 passengers including myself and my mother. The staff were friendly and talkative. The bar offered wine and Hong Kong style beverages such as HK milk tea, it was nice to start my journey. The lounge has shower facility. As Japan Airlines put their passengers in the Qantas lounge, most food offered was Japanese cuisine. The lounge itself was massive plus the time I enter was quite. I highly recommend this lounge especially if traveling in the morning and afternoon.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitApril 2016
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
10/10

"friendly and helpful staff"

(Australia)

Verified Review | Beautiful lounge at LAX International with a great menu, and friendly and helpful staff. Comfortable chairs and lots of space despite the number of flights leaving every evening. Food choices off the menu is nice rather than a buffet and staff eager to please fussy eaters and children.
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Date VisitApril 2016
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"very spacious lounge"

(China)

The Qantas Business Class Lounge in Hong Kong is a very spacious lounge which is also used by British Airway passengers. Its main merit is the availability of plenty of alcholic drinks, but food quality is only adequate and very Australian. Seating is good, but internet is not satisfactory, and its computers do not connect with printers (there is a printer, but it is not linked up with the computers). In Hong Kong, even if you fly Qantas, you can use the Cathay Pacific lounges (also OneWorld family, several of them) which serves better food but less drink, and has better internet. The lounge is near Gate 20 and it may be inconvenient to access some remote gates.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"not much choice of food"

(United Kingdom)

We were travelling to New Zealand with Emirates, but because we had stopped off in Australia for a couple of weeks, the last leg of our flight was with Qantas. This meant we had to use the Qantas airport lounge rather than the Emirates one (which is really good). The staff at the welcome desk were pleasant and friendly but it was all downhill after that. There was not much choice of food and what there was very unappetising. The lounge was filled with passengers who were obviously not going to be travelling Business Class but who had access to the lounge through frequent travel or something similar. The whole experience was like being in a working-class pub that was giving out free drinks and food.
AirportMelbourne Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
9/10

"staff friendly and efficient"

(Australia)

Qantas Club at Wellington Airport is a nice big lounge for a relatively small airport. Food was fresh and well presented and the lounge staff friendly and efficient. If anything dropped or spilled it was cleaned up in moments and everything was refreshed and topped up quickly. Lounge was clean and very comfortable. WIFI was good and the gate nearby.
Lounge NameQantas Club
AirportWellington Airport
Type Of LoungeFrequent Flyer
Date VisitMarch 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"modern and elegant"

(Australia)

Qantas has done an excellent job in refreshing this lounge at Hong Kong International. The decor and ambience is modern and elegant. As my flight was just before Christmas, the lounge was not crowded. It overlooked Qantas boarding gates, which gives a better idea of when to board than display boards. The staff are friendly - especially the barman. The choice of Australian and international wines were of a high standard. The most outstanding part was a 3-course Christmas dinner, along with waiter service.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"Impressed with customer service "

(Australia)

Qantas lounge at Changi Singapore. Great food, both self serve and available to order off a small but quality menu. Quality bar including mixed drinks made to order. Lots of power and USB outlets available for charging your phone. Impressed with the level of customer service shown by the staff in the lounge, particularly a lady who had a great attitude to all guests!
Lounge NameSingapore
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"peaceful, quiet and relaxed"

(Australia)

Qantas Club at Auckland Airport is easy to find, staff excellent, food and beverage options were nicely varied and refreshed when required. A massive facility for the numbers traveling on a Saturday so space was not an issue. Physically it looks a little tired and monotonous with rows of identical chairs. Peaceful, quiet and relaxed just what was needed.
Lounge NameQantas Club
AirportAuckland Airport
Type Of LoungeBusiness Class
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"this is bad as it gets"

(United Kingdom)

Was directed to this Qantas lounge at Melbourne before a late evening flight. Desk staff were welcoming but beyond that the service was abysmal. No food available, only dregs of hot drinks and a depleted stock of cold drinks available. Staff were clearly interested in closing the lounge down - I had used the lounge a year previous, and that was a poor experience - but this is even worse. For one world alliance travellers this is bad as it gets.
Lounge NameQantas Business
AirportMelbourne Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"facilities are excellent"

(Australia)

The lounge was spacious and tidy. The facilities are excellent. I enjoyed the shower. The food was fresh and the staff willing to help. It was quite pleasing that the duty manager has a dedicated passion for the job. I spent 5 hours in the lounge and felt at home. The only negative was the vodka tonic I ordered. I think the tonic was off and it tasted awful. Yet the rest of the positives outweighed this aberration.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes