Priority Pass

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 65 reviews
4/10
No Skytrax Rating
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2/10

"Very comfortable seating"

(United Kingdom)

Used my priority pass to access this lounge. Very comfortable seating. Snack offering abysmal. Drinks ok. Free wifi but only for 30 mins.
Lounge NameCasitas
AirportBarcelona Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"were refused entry"

(United Kingdom)

We are Priority Pass holders and were refused entry into the lounge. This is the second time Manchester has refused us entry once in Liverpool and once in Dubai. We don't travel as much as we used too but to be refused entry as much as we have and those booking online and walking straight in makes you realise it isn't worth the money you pay so consequently were opting out. Just on another note some of the lounges we have been in are so poor in what selection and quality is of the food and beverage results you having to go out and buy the stuff anyway. In a nutshell I wouldn't bother unless your getting it as a freebie.
Lounge NameEscape
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"an excellent lounge"

(United States)

This is an excellent lounge. It puts to shame many USA airline lounges in the USA with its food offerings and amenities. The lounge is not crowded and is brightly lit. The seating is very comfortable and spread out. There is is a good selection of Ugandan newspapers and magazines. The hot food snacks are delicious especially the samosas. Wifi connection is provided as a free service by Airtel. The bathrooms are cleaned frequently by an attendant. There is a flight monitor in the lounge and gate agents come into the lounge to make announcements for flight departures. I would highly recommend this lounge.
Lounge NameKarubuni
AirportEntebbe Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a welcome respite"

(United States)

This is a rather small lounge but a welcome respite from the departure hall at ZNZ. The lounge is air conditioned. WiFi Internet connection worked well. The staff is friendly. The lounge offers hot snacks (samosas pies) which the staff gladly heats up in a microwave. There are 2 flat screens showing Al-Jazeera English but no flight monitor. Good selection of local magazines. The only drawback to this lounge are the bathrooms. They are located outside the air conditioned lounge on the 2nd floor. The bathrooms are clean.
Lounge NameZanzibar Dhow
AirportZanzibar Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"We were insulted"

(Canada)

We have been members in good standing for 2 years with the Priority Pass Program. When we entered the Priority Pass Lounge at Calgary we were expecting a hello how are you Welcome to Priority Pass Lounge. Instead the young woman challenged us and made us feel like we were “sneaking in. There was no Hello No Greeting instead the staff barked at us and said “Do you have A West Jet or KLM boarding pass?” We were insulted and feel that other customers may also be treated in this manner.
AirportCalgary Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"was very disappointed."

(Singapore)

I visited this lounge at 10:45am and got to see the breakfast and lunch choices and was very disappointed. Any food court in Singapore would provide better quality and choice for $5. The breakfast hot dishes were hard boiled eggs hash browns and chicken hot dog sausages. At 11:00am the eggs and hash browns were replaced with rice and a cabbage and bean mix the hot dog sausages remained. There was some fruit salad from a can the orange juice was cordial. Alcoholic drinks were not free. Basically you would be better off saving the entry fee and using the money for a decent meal in one of the many eateries in the terminal. Changi is a fantastic airport and the facilities outside the lounge are better than those inside. The TVs are bigger and the chairs more comfortable in the public areas WIFI is free. I have a Priority Pass with unlimited lounge visits and I wouldn't bother going in again even though it wouldn't cost me anything. PP holders can access the Green Market lounge in the same terminal which does a nice Japanese lunch.
Lounge NameAmbassador
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a huge disappointment"

(Singapore)

Visited the Ambassador Lounge at Changi Airport T3. To say the least it was a huge disappointment. Cramped seats some of the seats/resting places were located in nooks & corners unlike the Priority Pass Lounge at Terminal 2. But that was in 2012. It was big spacious and it did not have that cooped up feeling. Food was also lousy as compared to the T2 lounge. Beer & wines need to be purchased as compared to the T2 lounge. All in all it is Spartan in amenities and adjust your expectations downwards.
Lounge NameAmbassador
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"most tragic of facilities"

(United States)

We used our Priority Pass card here as we were flying SAA and they had no lounge. This is by far one of the most tragic of facilities we visited - it may have been excellent about 20 years ago but it seems like a place that time has forgotten. Old dirty couches and insufficient seating. Snacks in bowls (chips popcorn and nuts) and some sandwiches on a tray. The place got so full that people had to leave or move furniture just to get to the single restrooms. It probably did not help that both SAA and British Airways had their flights within 20 minutes of each other! No Wifi and while employees were all smiles they didn't add much except to check us in and guard the door.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"poor attitude from staff"

(United Kingdom)

Refused entry as per book guests given priority over Priority Pass (Platinum Amex) members very poor attitude from staff have had this before but they obviously oversell this lounge at the expense of scheme members. No 1 lounge round the corner far better (also Priority Pass).
Lounge NameServisair
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"No food no bathroom "

(Australia)

Really terrible. I paid $58 for my son and I to enter lounge. No food no bathroom no showers no tv working no drinks other than poor coffee water and juice. Uncomfortable seats. Worse than sitting at the lounge near the gate. This lounge was the biggest rip off of my life. Priority pass you should be ashamed.
Lounge NameIASS Executive
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no