Philippine Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 387 reviews
6/10
3 star Skytrax Rating
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8/10

"staff are polite ... a good place to relax"

Review by (Indonesia)

The lounge interior and ambiance look new and refreshing, with dining area in the middle and lounge area on both sides. It has just one shower room with amenities although I had to ask for a toothbrush. Food on offer ranges from arroz caldo, dumplings, pastries and fruits. The staff are polite and seemed eager to help. A good place to relax.
Lounge NameMabuhay Lounge
AirportManila Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"lounge has a tired feel to it "

Review by (Philippines)

Philippine Airlines has no business class lounge in BKK and makes use of Thai's Royal Silk Lounge. The lounge has a tired feel to it with the upholstery of the furnishings worn out cracks in the walls and tiles in the toilets and rather dirty carpets. Food was edible enough with a healthy selection of drinks. In the absence of good places to hang out in BKK while waiting for a flight this lounge would do but am sure they can do better. Not the best I've been in but not the worst.
Lounge NameThai Airways
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"food very poor not catering for western customers"

Review by (United Kingdom)

Food very poor - not catering for western customers could only eat scrambled eggs.No croissants or other edible bread Filipino bread tends to be limited to relatively sweet rolls. No bottled mineral water only purified water from a dispenser. They seem to cater for Filipinos. Urinals in toilets were smelly.
Lounge NameMabuhay
AirportManila Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge is definitely substandard"

Review by (United States)

For such a lounge it's definitely substandard. What I have not found in previous comments/reviews is the washrooms (there are no showers as noted by others) which are tiny! These which are supposed to handle multiple persons are barely larger than those on the aircraft and have a total of two sit type toilets and inadequate room for those waiting or those wishing to wash hands etc. after use.
Lounge NameMabuhay
AirportManila Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"disappointing in a country so strong in the service sector"

Review by (Taiwan)

Minimal service and a decor that could generously be described as "dated". Food and beverage service was also minimal and it is disappointing especially in a country so strong in the service sector.
Lounge NameMabuhay
AirportManila Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge is in urgent need of an upgrade"

Review by (Australia)

For a business class lounge Manila is definitely sub-standard. Some staff are friendly and helpful others less so. Food and beverage are average. Manila however lacks one of the basic necessities namely showers. The lounge is in urgent need of an upgrade.
Lounge NameMabuhay
AirportManila Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"there is nothing good to report"

Review by (United Kingdom)

Apart from the friendly greeting when entering this lounge there is nothing good to report. The food was very basic and not that fresh. Coffee lukewarm. Service staff indifferent. Furniture in need of an upgrade facilities basic. It would not take a huge investment to make improvement to this facility
Lounge NameMabuhay
AirportManila Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Philippine Airlines need to improve their premium services"

Review by (United Kingdom)

This is one of the most "bland" looking airline lounge that is in strong need of a major overhaul. Despite this staff were friendly and there was enough food and beverages for travellers. There are no windows and with minimal entertainment despite an occasional DVD played on the big plasma television. Philippine Airlines really need to overhaul and improve their premium services in order to remain competitive.
Lounge NameMabuhay
AirportManila Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no