Malaysia Airlines

In most respects this Malaysia Airlines Business Class Golden lounge at KLIA is adequate. The WiFi is outrageously bad. On 1st April I got 7 Kbps download. Impossible to download even one email. Two other nearby pax complained. I went to reception where the agent said she gets so many complaints management doesn't act and please fill out a complaint form. MH management - are you listening? Go down the street and buy a decent router. Subscribe to a decent broadband service. Stop mucking around and deliver - most of us in this lounge are on business and internet is vital.

Malaysia Airlines Business Class Golden lounge at KLIA. Very ordinary particularly if you like a glass of wine and internet that is better than dial up. The general feel is ok until you get down to detail. First the bar which is not self serve and even beer is neither on display or available for self selection. As for red wine " we only have merlot" of a very ordinary kind. There is a first class lounge apparently at the "satellite" wherever that is but you won't be told about it in the main terminal unless you ask even if you are eligible. There is a definite don't care attitude in this place and as others have commented the showers and toilets are usable but not great. The food is ok and you can get freshly cooked noodles but it is pretty tasteless. Nothing here to encourage me to use MH or KL as a preferred hub but I guess I am spoilt with my regular regional being SQ with its very superior Singapore hub.

There have clearly been some attempts to upgrade the Malaysia Airlines Business Class Golden lounge at KLIA since I was last there 3 years ago but without too much success it has to be said. Another of those huge impersonal lounges that can get crowded. Without wishing to be snobbish this seems to be as a result of allowing access to non Biz/First class passengers who are on other airlines FF lists or have just bought passes for cash. I suppose the rather bizarre almost 'speak easy' hidden alcohol bar is a sop to the religious people in the country and the choice/quality is OK but no more. Also food is adequate without being impressive. Seating is reasonably comfortable but the toilets/showers are starting to show their age. To be quite honest the MAS Business class lounge in the domestic part of the terminal is a far nicer experience less impersonal better seating and food (including an absolutely fantastic malay chicken curry). OK they do not pretend to serve alcohol (as on their domestic flights) but at least you know where you stand.

This Malaysia Airlines Business Class Golden lounge is a surprisingly poor offering from MAS. This lounge is large poorly arranged (seats in lines and very closely spaced) dirty poorly equipped and in dire need of renovation. There is a small bar near the entrance which serves a very limited selection of alcoholic drinks (no self service) including a couple of poor quality wines beer and no champagne or spirits. The bar also closes early regardless of the number of passengers in the lounge. Hot food was cold and there was a very limited selection. Hot drinks machines were poor but there was a serviced coffee bar with a good selection of coffees and teas made to order. WiFi so slow it was next to useless. Overall very poor - looking forward to the Emirates Lounge reopening after refurbishment.

There is a Golden Lounge located in both terminals. This I found out after being directed to the satellite terminal by airport staff when I could have stayed in the main terminal. I preferred the main terminal lounge. The food was of good quality with hot and cold options. I arrived just before the change over from breakfast to lunch. There is a bar but you are made to feel awkward as it's hidden away. The tables are not cleared very often however and there was only a cold shower available.

Difficult when airlines use a generic airport lounge for a small number of business class passengers. The lounge is new but the food on offer wasn't appealing.

Having used this lounge for the past 6 years to travel from KL to Beijing the time has come to switch to Singapore Airlines although more costly and a longer flight. The toilets today (10 Mar 15) were disgusting and unusable and clearly hadn't been cleaned for a while and the service in their so called sports bar was beyond comprehension. Clearly the airline is going through difficult times but surely now if the the time to do whatever is possible to increase the customers experience. I complained to two people in the lounge who really couldn't care and never made any attempt to apologize or have the toilets cleaned so enough is enough.

My flight was 3 hours ahead and I spent my quality time waiting in this lounge. The environment was quiet and cozy. The food was absolutely delicious especially the beef rendang! I kept on refilling my plates while waiting. There's even a massage corner. However the WiFi was just average. But nevertheless I would definitely come again here! A very welcoming lounge.

Even though it was a small lounge it was very cosy. There are good views of the tarmac as well. The staff were very polite. The whole lounge was very clean including the toilets. Maybe if there was one small thing I would pick on is to have more varieties of food. Other than that the lounge is wonderful and I would recommend it.

Used this lounge on the outward and inward trips LHR/Sydney. Spacious comfortable friendly staff. Shower facilities very adequate and clean. Quite a good choice of food and drinks - no problem with having a designated area for serving alcohol.