Malaysia Airlines

The Golden Lounge at Singapore Terminal 2 is basic with a small food and beverage selection and no views to speak of but it was nice and quiet when I visited (7.30pm-9.00pm). There is free WiFi which was very fast I'm not sure how it compares when the lounge is busy. There was a good selection of soft drinks and juices but you have to hunt around for the alcohol (cans of Tiger/Heineken and a wine bottle hidden behind an opaque-doored section of one of the small fridges). Restrooms were clean with shower facilities and towels available. Overall not the best but fine for a short stay.

Service in this lounge is average there seems to be a constant queue for a shower which is not managed particularly well. The bathroom is poorly maintained in terms of cleanliness and also general condition.

We have used the KLIA lounge around 10 times (Adelaide to Europe) in the last few years. It is looking a bit faded and could do with an upgrade but the food is always adequate with respect to quality and variety staff clear the tables frequently and keep everything tidy and the toilets are always clean. Two complaints : It is usually impossible to get a hot shower the water being no better than warm no bath mat is provided and the showers are not wiped down after each use. On the plus side the towels provided are big and white and fluffy. A lot of the seats in the lounge don't have a power point close enough to plug in a laptop so a long wait for the next fight can use a lot of battery power.

What a tremendous disappointment. Hostess not exactly informed and showed a minimum degree of customer service the lounge was very small (shared by 7 Airlines!) coffee machine overflow when you try to get some zero hot food and they don't even restock the cheap croissant when its finished. And it was only 0930am!

Huge lounge with no character - like a school canteen. None of the finesse expected of a business lounge. All self service poor choice of food - only kind of eggs is scrambled which sit for ages on a hotplate. Hot breakfast choice - chicken sausage scrambled egg and baked beans only. The dining tables and chairs were in the cold buffet section - the low coffee tables and armchairs were the seats for the hot food - who designed this nonsense? At 7am the lounge was not busy but dirty plates cups uneaten food covered the tables. Supervisors just walked past without comment - disgusting. A very disappointing experience at Malaysia's main airport. The only place in Malaysia where the food quality and service has been poor.

Excellent service excellent food. Smiles all round from the staff - the chef even made me a Pecan Pastry specially! Very relaxed ambience. Malaysian Airlines at their home base airport of Kuala Lumpur should follow the London example - not the "school canteen" style they provide in the KUL business lounge.

The lounge atmosphere is quite pleasant but there are no windows which makes the lounge feel a little dark and boxed in. The choice of food and drink was okay. Unfortunately the WIFI connection was very poor and I wasn't able to do work on my laptop that I needed to do before the flight. The printer in the computer room wasn't working either which was also frustrating.

Lounge has seating for about 50 pax but on my visit there were 15 of us comfortable seating nice selection of sandwiches and fruit and a full bar service. The downside to this lounge is having to go into the main Terminal to use the bathroom which was not very clean.

We found the lounge to be cosy relaxing and the staff excellent. The facilities were very nice we would definitely use this again.

Arrived in KL at 4am connecting flight out at 9am so would have loved a few hours sleep but the rest room was occupied maybe some more beds could be provided as there are often transiting passengers waiting. However a shower change of clothes and breakfast was much appreciated. Lounge was clean and comfortable but not so clean on our return trip home.